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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4969 Topics

Simon Crow
Newbie
Simon CrowNewbie
asked in Ask a question.

Leave voice message while overseas

How do I leave a voice message on my ID mobile when I am overseas or when I am not available to answer?

3
Kash
iD Mobile Employee
1 year ago
I
Newbie
iDNewbie123Newbie
asked in Ask a question.

SIM card only order not received

Ordered SIM-only on 09/02/23 and have received all other emails (direct debit, order confirmation, contract documents) but no email from DPD or anything concerning dispatch of my order. I do not want to pick up another order from a Currys store, so please can you advise how to resolve this from this forum.Transaction Number: [REDACTED]Many thanks.

1
Tom
iD Mobile Employee
1 year ago
S
Civilian
susannamoanCivilian
asked in Ask a question.

Porting number

I am trying to port my number but have got this message, even though all the details are correct. I received the PAC code this afternoon. What do I do now?  We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

1
Tom
iD Mobile Employee
1 year ago
J
Newbie
jmsfnchNewbie
asked in Ask a question.

Email to SMS

Does IdMobile provide a mail-to-SMS gateway, and if so, where can I find my address/register for the service?

2
J
Newbie
1 year ago
fauvehound
Newbie
fauvehoundNewbie
asked in Ask a question.

voicemail no longer working after shortening ring time

Since shortening the ring from 30 to 20sec,  voice mail not working - says number not recognised. Have tried all the suggestions on site and have been to Carphone warehouse they cant help, any suggestions.

31
C
Rookie
1 year ago
Max Irving
Newbie
Max IrvingNewbie
asked in Ask a question.

data/ calls/ texts not working

I have an issue, iD mobile claims that I have unlimited data and calls/texts but it doesn't let me make calls or texts or use my data saying that I need to pay more money yet I am still paying for my bundles every month. I decided to wait until my bundle renewed and it is currently full but it's still not letting me use my data saying I need to sign into the network but redirecting me to an error page, I have filed an official complaint over a month ago and was told I would hear back from them within 5 days but have heard nothing. This is unacceptable. Please fix this as I am paying £15 a month and am not even able to use anything that you claim to be providing me. Thanks, Max

3
Tom
iD Mobile Employee
1 year ago
N
Newbie
NeilSNewbie
asked in Ask a question.

My Refer a Friend reward is ready but is saying it's been claimed?

Hi, I referred a friend a while back and we have both now received our ‘your reward is ready’ emails, and have both clicked the links in the email to claim the rewards.That was on 23rd September and we haven’t heard anything since, via email or otherwise (and we have checked spam folders etc.)We have tried clicking the links again but it just says “You've already claimed your reward.”Can you advise how long we have to wait, and also how is the rewards delivered - is it a physical gift card through the post or a voucher code via email?Thanks.

5
Tom
iD Mobile Employee
1 year ago
C
Newbie
CherubNewbie
asked in Ask a question.

£30 currys gift card (refer a friend)

Ordered another phone via the refer a friend through I’d mobile 3 months have passed and still haven’t received our £30 curry vouchers one for the referer and one for the new joiner what are the next steps  who do I contact with this issue  

9
Tom
iD Mobile Employee
1 year ago
J
Newbie
Jlcooper87Newbie
asked in Ask a question.

5G Coverage

I brought my son and IPhone 14 before Xmas and the coverage map shows 5G/4G & 3G. His iPhone also shows 5G however it doesn’t connect and phone states it has no data connection (he has unlimited data) Once he is about a mile or two from home and I assume connecting to a different mast his phone kicks back in.  Neighbours who are also on ID are reporting the same issue that once they leave their home Wi-Fi it’s once they leave the village network kicks in.  What can be done to resolve this?  This is effecting the Penrhyncoch, Ceredigion SY23 area 

14
andewhite
Legend
1 year ago
J
Newbie
JenHatNewbie
asked in Ask a question.

Continuous account

My contract ends on the 26th November and my phone will be paid for. I wish to change to the £10 month 70gb offer. How do I do it?

6
Tom
iD Mobile Employee
1 year ago
G
Newbie
Gingerjoe90Newbie
asked in Ask a question.

0330 numbers within call allowance?

Hi, can someone tell me if 0330 numbers are included within the monthly call allowance? (So I won’t be charged for calling a 0330 number)ThanksJoe

1
andewhite
Legend
1 year ago
A
Newbie
AfyNewbie
asked in Ask a question.

New contract after Feb 1st

Hi, I am about to get my wife a new contract with Id on 7th February but i wanted to know what increases in price will i see in April or will they not apply this year? As they have already been factored in to new contract price? Please can someone advise? Thank you

3
andewhite
Legend
1 year ago
Rachael Knowles
Newbie
Rachael KnowlesNewbie
asked in Ask a question.

Help

Hello, can anyone help me please? Having an absolute nightmare trying to get in touch with ID mobile ! Definitely considering sue’ing them for the stress they are causing both me and my father! Basically to cut a long story short, my dad wanted to use his iPad and he had no wifi etc so I ordered a sim only from ID as they came up cheapest on meerkat. SIM came put it in iPad etc and wrote down info in a book like number etc. flash forwards a year or two. He never uses iPad, he has lost all info, he’s now 86 years old and going senile. I try over and over to cancel ID mobile but only have the last 4 numbers of the account from the monthly email bill I seem to get from them. We’ve cancelled dads direct debit to them. Also only have last 4 numbers of the sim number also obtained from the same email. Try to reply to that email which bounces back. Try the help section and talk to a BOT which asks for full mobile number, which we don’t have. If sim had been used in a mobile phone we would hav

6
Kash
iD Mobile Employee
1 year ago
C
Newbie
ConfusedGuyNewbie
asked in Ask a question.

Will I retain my SIM & number if I go abroad for 3 months?

Later in the year I’m travelling to India for three months and I’m wondering whether my phone number will be deactivated in that time. I’m aware it will cost me more while roaming but I just want to make sure I won’t lose my phone number for those three months. The responses on these forums and the official ID information is unclear. The official line is:“if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming”Does that mean that if I use it abroad for two months and a day I’ll be classed as permanently roaming? (as then I’d have used it for abroad for longer than I have in the UK over four months).Or does it mean that if I use it abroad for four months and a day I’ll be classed as permanently roaming? (if so then the wording could be much clearer).Apparently if you stay abroad for longer than this unclear period of time then the following happens:“First of all, we'll send you a text reminding you of the fair

2
Kash
iD Mobile Employee
1 year ago
E
Civilian
eneriCivilian
asked in Ask a question.

Not able to call my number. Error: "The number you have called is not recognized"

Hi, for at least 2 weeks I have the problem, that people can not call me. The get “The number you have called is not recognized. Please check the number and dial again."I’ve been in the chat with iD several times. What we tried so far:new SIM card use the new SIM card in another phone - same issue use another SIM card in my phone - no problems sending details of 2 calls to iD tech support - they came back that they need additional information, which means another hour for me in the chatSo, I was wondering if someone else had the same problem and how you solved it?More details:iPhone XR, up to day OS joined iD 1.5 years ago (so it’s not due to recently transferring my number) making calls is no problem  sending/receiving text is no problem using mobile data is no problem issue occurs in different locations (home, work, holiday), on 3G, 4G and with WiFi call enabled.Any ideas before I jump onto another chat with the support team? Thanks. My settings (the phone numbers that try to call me

4
Kash
iD Mobile Employee
1 year ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Unlimited plan

I would like to ask the following. I have had an “unlimited” SIM only plan for a few years now. I pay £20 a month. I have seen on the ID mobile website that the unlimited SIM only plan is  £18.  Why am I charged £2 Pounds more?, what can I do  so that I pay £18  (instead of £20)? Thank you.

1
Kash
iD Mobile Employee
1 year ago
C
Rookie
Chris-netRookie
asked in Ask a question.

4g data rate vs Three

Previous to joining iD I was on Three for over 10 years.  same phone same location, on Three I was often getting 70mbs down 30mbs up during the day and throughout the evening, on iD I am getting upto 40 down and 13 up. is there some kind of throttling going on on iD or mvno’s on Three in general?  

9
Kash
iD Mobile Employee
1 year ago
L
Newbie
Lukeyyy07Newbie
asked in Ask a question.

S23+ Upgrade & Trade in?

Hello,Im currently looking at upgrading my phone to the new S23 Plus.Im abit confused on the trade in offer that's being advertised? When I click the find out more in takes me to a page with no information just the Disney plus offer.Secondly when I go into the trade in calculator on your site direct I'm trying to search my phone but even using my IMEI number it won't find my phone. It's a Sony Xperia 1 ii that I bought from Id mobile & carphonewarhouse so to not have a trade in offer seems weird.Is anyone able to confirm I can/ how to trade in this phone towards my upgrade and receive the extra £100 on top of my quote?​​​​

3
Nikhil P
iD Mobile Employee
1 year ago
L
Newbie
Lewis BrownNewbie
asked in Ask a question.

wrong number when texting

Hello I have recently purchased a new Samsung A35, plan has been set on it and everything seemed to be working fine, I was informed by the lady in Curry's that my old number would be transferred to my new phone, I'm not sure if this has fully happened yet as I now appear to be texting off of 1 number and phoning people on the number I want to use.

5
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
beanzlNewbie
asked in Ask a question.

can't register new sim card

Hi,I had an ID sim card back in the summer but cancelled it. I now have a better deal with but because you can only register one sim/phone number per account and the old one seems to be still registered to my account I can’t register my new sim and look at my account.It there a way to either completly remove my existing account so I can re-register or remove my old mobile number and add the new one? Whichever is easier.

5
Kash
iD Mobile Employee
1 year ago
Y
Civilian
Yong123Civilian
asked in Ask a question.

Poor coverage in Cottingham area

Hi the coverage in Cottingham areas, such as Vine Close (HU16 5RF) and the Civic Hall area HU16 5QG are very poor, the 4G service is barely useable and 99% of time only got 3G services, can you please investigate?  

5
Kash
iD Mobile Employee
1 year ago
M
Civilian
Mohamed HCivilian
asked in Ask a question.

eligibility for plan + phone contract

Hi , I just arrived 2 weeks ago  to uk for studying a master degree and i need a monthly contract plan + to buy a new phone with the plan , am I eligible or my credit score will not allow me ?!  thank you 

2
Kash
iD Mobile Employee
1 year ago
N
Civilian
NicknotnameCivilian
asked in Ask a question.

Sim Card not delivered after 10 days

Hi, On the 20th January I signed up for a new SIM only contract and was told I would be sent another email with the dispatch confirmation. However it has been 10 days and I have recieved no confirmation. How can I get a SIM card before my previous contract with a competitor runs out? Thanks.

2
Lauren
iD Mobile Employee
1 year ago
Richard May
Civilian
Richard MayCivilian
asked in Ask a question.

Richard

I purchased on-line a SIM card (Unlimited Data/calls/Text) 8 days ago but it hasn’t been received and I can’t get any information, have been to my local Curry’s branch but they can help either, how can I get information?

8
Kash
iD Mobile Employee
1 year ago
A
a users
asked in Ask a question.

Sim Pin/Lock to prevent simjacking

Hi. I wish to secure my number from simjacking attacks. This can be done be setting a sim PIN.Please can you advise how to do this? Thanks,A Users

12
Kash
iD Mobile Employee
1 year ago
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