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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4900 Topics

Maria Leask
Newbie
Maria LeaskNewbie
asked in Ask a question.

I would like to recommended a friend

Please send me details to recommend a friend 

1
Kash
iD Mobile Employee
1 year ago
Maeve2313
Rookie
Maeve2313Rookie
asked in Ask a question.

no welcome email

So I have the sim, no welcome email, yes I know the new number but I can't register or transfer my old number with my pac code. Super frustrating!!!!

7
Mohammed
iD Mobile Employee
1 year ago
SJR
Newbie
SJRNewbie
asked in Ask a question.

PAC "there is an issue with the information you've submitted."

Hi - I’ve read all the hub and help advice.Despite being certain that all the info I am entering in the form is correct, it keeps saying:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have registered for an online ID account as suggested by some of the help replies but I have explored every last inch of the account details and all sub sections and genuinely cannot find anywhere where I could input this information. If someone could help point me in the right direction to get this sorted, I would be grateful as I have been paying for my old mobile for a few months now as well as my new ID and would like to cancel the old one ASAPMany thanks

3
Mohammed
iD Mobile Employee
1 year ago
Rad Communique
Civilian
Rad CommuniqueCivilian
asked in Ask a question.

refer a friend claim

Hi  Please help me with my refer a friend claim, the referral link was used by my partner and two bills have been paid? how do I make the claim?

1
Tom
iD Mobile Employee
1 year ago
M
Newbie
mobile2455Newbie
asked in Ask a question.

Report a fraudulent iD account

I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers.  The live chat does not work on the IDMobile website and I cannot find an email to contact or a number to call where it is actually possible to speak to someone.  How do I go about reporting this and get the account closed?I have already visited the Action Fraud site.

1
Tom
iD Mobile Employee
1 year ago
Ka Wa
Civilian
Ka WaCivilian
asked in Ask a question.

unlimited plans have limit ?

If i have 18£ pound unlimited plan for 1 month have limit for examples 100mb/s ? 

2
Tom
iD Mobile Employee
1 year ago
G
Civilian
gregspencer23Civilian
asked in Ask a question.

PAC Code urgent request for help

Hi I have just moved to ID from Vodafone. I want to keep my old number so have used the ID online form to use my PAC code from Vodafone.  Every time I complete the form (all answers are correct) it says:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please can someone help me. I have contacted Vodafone and the PAC code is correct. I don’t know what to do. Thanks.

2
Tom
iD Mobile Employee
1 year ago
Charlie Dorgan
Newbie
Charlie DorganNewbie
asked in Ask a question.

phone number transferred

I have recently switched to ID mobile from Three and used my PAC number to transfer my old number onto my ID sim. After I done this it told me on the app that it would transfer on the 17th January which was yesterday and I took the sim out and put it straight back in to allow the phone to re-read it as it wasn’t letting me access anything. It started working with my previous phone number after I done that but today it has gone back to the other number (ID mobile one given) when I message or call people. I’m not quite sure how I can sort it as the app says the number has transferred completely now and I have tried taking the sim out and putting it in again and have also restarted my phone this morning but nothing has worked? 

2
Tom
iD Mobile Employee
1 year ago
Roxann Louise
Newbie
Roxann LouiseNewbie
asked in Ask a question.

i want to cancel my pac request

I have sent a PAC code which is saying my plan will cancelCan I cancel this request before the number changes and my plan is cancelled?

2
Mohammed
iD Mobile Employee
1 year ago
Wolf
Newbie
WolfNewbie
asked in Ask a question.

premium text charges from 80876

Hacked by 80876 number, charging £1.50 per text. What do I do?

3
Mohammed
iD Mobile Employee
1 year ago
U
Newbie
UsmanHNewbie
asked in Ask a question.

Why doesn't ID mobile have ID rewards like Three or o2 Priority moments?

A rewards programme for loyal ID customers would be great especially in the current climate. Would love a free coffee/frappuccinos, doughnuts, free merch, discounts etc. It would also attract new customers *why doesn’t not does. (Error in question-can’t seem to edit) 

1
Tom
iD Mobile Employee
1 year ago
U
Newbie
uniquenameNewbie
asked in Ask a question.

STAC - no communication from iD

Submitted my STAC code before 17:30 on Friday, got a “success” page in my browser after doing so but haven’t received any other communication from iD regarding the changeover. Old provider appears to have terminated the service but there’s still no movement on the iD side. Registered my account but it wouldn’t accept the number to be ported - I had to use the unwanted number provided by iD to register.I also got logged out due to inactivity and now the login page looks like this: Should I be worried? This doesn’t exactly inspire confidence in any aspect of iD’s services 😂

6
U
Newbie
1 year ago
Michael Wood
Rookie
Michael WoodRookie
asked in Ask a question.

Annoying emails for ever response

I have just joined the community and already had about 20 emails in my inbox showing that someone has responded to something I have contributed to or a giveaway I have entered.Can someone show or instruct me how to stop these please 

2
Michael Wood
Rookie
1 year ago
Daniel Waller
Rookie
Daniel WallerRookie
asked in Ask a question.

Unlimited Loyalty Addon Not On Allowance

Hi  On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understandUsername: REMOVEDCan anyone help? ThanksDan 

6
Daniel Waller
Rookie
1 year ago
Sabina
Newbie
SabinaNewbie
asked in Ask a question.

Samsung note 20 ultra 5g compatibility

I have recently joined the network and am wondering why I am not getting any 5g signal on my note 20 ultra when I had it on my last network?  I have a 5g compatible sim?

2
Kash
iD Mobile Employee
1 year ago
R
Newbie
RainaNewbie
asked in Ask a question.

Are all ID phones unblocked?

I am going travelling for a month and therefore it would be useful if I could get a local SIM to use while I'm there. I read somewhere that all ID phones are unblocked, can anyone confirm this? 

5
R
Newbie
1 year ago
Elkie Stewart
Newbie
Elkie StewartNewbie
asked in Ask a question.

scam or not?

I recently received a text of 3 network claiming they're having trouble with my invoice and it needs sorting otherwise they will end my services with a link that takes me to the apparent 3 network website where they ask for my phone number and address etc. I didn't think much of it at firts because ID mobiles provider is 3 network. But then I realised it could be a scam. Luckily I didn't give my details. I just wanted to know if 3 network would of contacted me if my provider is ID mobile or is it actually a scam? 

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
coogabeNewbie
asked in Ask a question.

Proof of Purchase needed for insurance

I need a proof of purchase pdf including IMEI, make, model, and storage size so that I can get my phone screen repaired.  I have seen a lot of similar posts on here for the same question and it seems a bit nuts I have to create a new thread to ask the same thing rather than have a process i can easily follow, so if someone could message me on the community private messages with how to get the required document that’d be great thanks cheers

1
Kash
iD Mobile Employee
1 year ago
SMcDoodle
Rookie
SMcDoodleRookie
asked in Ask a question.

account suspended despite bill being paid

account suspended due to late payment. after 24hours service still hadnt been reconnected. i got to speak to someone through vulnerable customr department. he told me to remove SIM card and restart phone. this fixed the issue but following day it seems my service is suspended again, and removinf SIM card and restarting phone doesnt help now. i am up to date with my bills. what do i need to do? do i need new SIM card?Phone im.using is an Oppo model: cph2067

12
Kash
iD Mobile Employee
1 year ago
Amye20
Newbie
Amye20Newbie
asked in Ask a question.

phone not working properly after porting numer

My messages are failing to send and nor receiving messages. The number in my iPhone is. The number received from you not my old ported number. I can’t change it as it says a OTP is needed which obviously I won’t be able to do 

1
andewhite
Legend
1 year ago
Erica Atherton
Newbie
Erica AthertonNewbie
asked in Ask a question.

contact

Hi can anyone give me a number that I can ring to actually speak to somone.. my account has been suspended due to a late bill… my father passed away last month and hence I haven’t worked as I’ve been off sick so missed the bill. However I need my phone on as I’ve 2 small children and I need to arrange  things for his funeral I need to conctact family and things ..  is there anyway I could get my account reinstated asap and I can pay the outstanding balance on 28th jan and set dd up xx desperately need my phone on please can someone help me 

3
Kash
iD Mobile Employee
1 year ago
Jess Warrington
Newbie
Jess WarringtonNewbie
asked in Ask a question.

early upgrade

My upgrade is due in April but my daughters phone has broken, can I pay it off and upgrade early? Or do I have to pay the cancellation fee but will I be able to get another phone out? Can someone help please! 

1
Kash
iD Mobile Employee
1 year ago
T
Civilian
TLRICHARDSONCivilian
asked in Ask a question.

ISSUE PROCESSING INFORMATION

I’m trying to transfer my old number to my new SIM card. I’ve added the details 3 times, but still getting the message ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again’. I’ve tried pasting numbers in, typing numbers in, not left any spaces… But it won’t submit. Getting frustrated already.

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
corinbetts12Newbie
asked in Ask a question.

Early upgrade

Hi, its says on my ID app that I am eligbile for an upgrade in June 2023 but my phone is getting quite faulty now and will cost the same to fix it as to pay off the rest of my contract. Is there any way I can pay the remaining payments then upgrade before June? Many thanks,  Corin 

2
Kash
iD Mobile Employee
1 year ago
gary bramhald
Newbie
gary bramhaldNewbie
asked in Ask a question.

how do i cancel a contact for someone else but the phone is in my name?

I'm wanting to cancel a contract for someone else but the phone is still in my name?

1
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
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