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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4915 Topics

KJones4433
Newbie
KJones4433Newbie
asked in Ask a question.

switching from old id contract to new contract keeping old number

I have stupidly bought a new contract with the same company, how do I switch sims and keep old number. Transfer from sim to sim on same provider. Can't get to talk to anyone.

18
Tom
iD Mobile Employee
1 year ago
J
Newbie
Joe.birksNewbie
asked in Ask a question.

april price rise

Hi I brought a new sim only 12 month contract last night (08/02/2023) and I saw in the small print about the April price increase. Will this price increase apply to me if I started my new contract after the 1st of February? My contract is £8 a month.

15
P
Newbie
1 year ago
B
Newbie
bennzo1238Newbie
asked in Ask a question.

Google Pixel 7 - Currys voucher

Hello, I recently purchased the Google Pixel 7 with the £100 Currys gift card as below. However, in the actual email receipt there is no mention of the Currys voucher.  Does anyone know if I will be receiving the voucher or to whom I should talk to about it? I only chose this plan for the voucher.   

4
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jlcooper87Newbie
asked in Ask a question.

5G Coverage

I brought my son and IPhone 14 before Xmas and the coverage map shows 5G/4G & 3G. His iPhone also shows 5G however it doesn’t connect and phone states it has no data connection (he has unlimited data) Once he is about a mile or two from home and I assume connecting to a different mast his phone kicks back in.  Neighbours who are also on ID are reporting the same issue that once they leave their home Wi-Fi it’s once they leave the village network kicks in.  What can be done to resolve this?  This is effecting the Penrhyncoch, Ceredigion SY23 area 

14
andewhite
Legend
1 year ago
G
Newbie
Gingerjoe90Newbie
asked in Ask a question.

0330 numbers within call allowance?

Hi, can someone tell me if 0330 numbers are included within the monthly call allowance? (So I won’t be charged for calling a 0330 number)ThanksJoe

1
andewhite
Legend
1 year ago
A
Newbie
AfyNewbie
asked in Ask a question.

New contract after Feb 1st

Hi, I am about to get my wife a new contract with Id on 7th February but i wanted to know what increases in price will i see in April or will they not apply this year? As they have already been factored in to new contract price? Please can someone advise? Thank you

3
andewhite
Legend
1 year ago
C
Newbie
ConfusedGuyNewbie
asked in Ask a question.

Will I retain my SIM & number if I go abroad for 3 months?

Later in the year I’m travelling to India for three months and I’m wondering whether my phone number will be deactivated in that time. I’m aware it will cost me more while roaming but I just want to make sure I won’t lose my phone number for those three months. The responses on these forums and the official ID information is unclear. The official line is:“if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming”Does that mean that if I use it abroad for two months and a day I’ll be classed as permanently roaming? (as then I’d have used it for abroad for longer than I have in the UK over four months).Or does it mean that if I use it abroad for four months and a day I’ll be classed as permanently roaming? (if so then the wording could be much clearer).Apparently if you stay abroad for longer than this unclear period of time then the following happens:“First of all, we'll send you a text reminding you of the fair

2
Kash
iD Mobile Employee
1 year ago
Z
Civilian
zahidm55Civilian
asked in Ask a question.

Switching from existing id contract to a new id contract

Good Morning, I have made a new contract with ID and have also an existing contract. Can I just insert my existing sim to my new phone and start using? Do I need to cancel the existing contract? My existing mobile number will be automatically imported to my new phone contract?

3
Mohammed
iD Mobile Employee
9 months ago
A
Newbie
anagerbera2014Newbie
asked in Ask a question.

Unlimited plan

I would like to ask the following. I have had an “unlimited” SIM only plan for a few years now. I pay £20 a month. I have seen on the ID mobile website that the unlimited SIM only plan is  £18.  Why am I charged £2 Pounds more?, what can I do  so that I pay £18  (instead of £20)? Thank you.

1
Kash
iD Mobile Employee
1 year ago
L
Newbie
Lukeyyy07Newbie
asked in Ask a question.

S23+ Upgrade & Trade in?

Hello,Im currently looking at upgrading my phone to the new S23 Plus.Im abit confused on the trade in offer that's being advertised? When I click the find out more in takes me to a page with no information just the Disney plus offer.Secondly when I go into the trade in calculator on your site direct I'm trying to search my phone but even using my IMEI number it won't find my phone. It's a Sony Xperia 1 ii that I bought from Id mobile & carphonewarhouse so to not have a trade in offer seems weird.Is anyone able to confirm I can/ how to trade in this phone towards my upgrade and receive the extra £100 on top of my quote?​​​​

3
Nikhil P
iD Mobile Employee
1 year ago
L
Newbie
Lewis BrownNewbie
asked in Ask a question.

wrong number when texting

Hello I have recently purchased a new Samsung A35, plan has been set on it and everything seemed to be working fine, I was informed by the lady in Curry's that my old number would be transferred to my new phone, I'm not sure if this has fully happened yet as I now appear to be texting off of 1 number and phoning people on the number I want to use.

5
Mohammed
iD Mobile Employee
1 year ago
M
Civilian
Mohamed HCivilian
asked in Ask a question.

eligibility for plan + phone contract

Hi , I just arrived 2 weeks ago  to uk for studying a master degree and i need a monthly contract plan + to buy a new phone with the plan , am I eligible or my credit score will not allow me ?!  thank you 

2
Kash
iD Mobile Employee
1 year ago
M
Newbie
MrpnmillerNewbie
asked in Ask a question.

How to connect to wifi on London Underground?

Please can you advise how I connect to the WiFi when on London Underground?

4
Whingo Starr
Newbie
1 year ago
C
Rookie
Chris-netRookie
asked in Ask a question.

4g data rate vs Three

Previous to joining iD I was on Three for over 10 years.  same phone same location, on Three I was often getting 70mbs down 30mbs up during the day and throughout the evening, on iD I am getting upto 40 down and 13 up. is there some kind of throttling going on on iD or mvno’s on Three in general?  

9
Kash
iD Mobile Employee
1 year ago
N
Civilian
NicknotnameCivilian
asked in Ask a question.

Sim Card not delivered after 10 days

Hi, On the 20th January I signed up for a new SIM only contract and was told I would be sent another email with the dispatch confirmation. However it has been 10 days and I have recieved no confirmation. How can I get a SIM card before my previous contract with a competitor runs out? Thanks.

2
Lauren
iD Mobile Employee
1 year ago
Y
Civilian
Yong123Civilian
asked in Ask a question.

Poor coverage in Cottingham area

Hi the coverage in Cottingham areas, such as Vine Close (HU16 5RF) and the Civic Hall area HU16 5QG are very poor, the 4G service is barely useable and 99% of time only got 3G services, can you please investigate?  

5
Kash
iD Mobile Employee
1 year ago
Haddie
Newbie
HaddieNewbie
asked in Ask a question.

fair usage on new data

Hi, looking at a new SIM card offer. It has 100gb for £10 p/m. Is it correct that fair use is based on the cost not your data levels . I’m looking to use it when in holiday in Spain but I think that might only let me use 7/8 gb of data? My current suppliers card lets me have 12gb so not sure that it would be worthwhile switching if that’s right .Normally use my phone as a hot spot while we are away. Is my understanding of fair usage right?  

3
Kash
iD Mobile Employee
1 year ago
Richard May
Civilian
Richard MayCivilian
asked in Ask a question.

Richard

I purchased on-line a SIM card (Unlimited Data/calls/Text) 8 days ago but it hasn’t been received and I can’t get any information, have been to my local Curry’s branch but they can help either, how can I get information?

8
Kash
iD Mobile Employee
1 year ago
Ben.C
Newbie
Ben.CNewbie
asked in Ask a question.

Data Rollover with new SIM only deals

Hi, I am looking to change my plan to a SIM only deal and am wondering if i get the Data Rollover option with it? Thanks

3
Kash
iD Mobile Employee
1 year ago
Daniel Kaplansky
Civilian
Daniel KaplanskyCivilian
asked in Ask a question.

How many days can I use EU roaming before returning to UK?

Hi,Thinking to join iD mobile. I travel A LOT within the EU for work. Wondering how many days in a given period I can use EU roaming before returning to the UK? Any other time-related rules around using EU roaming?Thanks,Daniel

2
Lauren
iD Mobile Employee
1 year ago
M
Civilian
masifCivilian
asked in Ask a question.

service suspended

Hi, My service been suspended after payment been made. why?? and how long it will take to active my service please 

2
Lauren
iD Mobile Employee
1 year ago
ldma666
Newbie
ldma666Newbie
asked in Ask a question.

Please explain the reasons why internal porting is not possible

I am baffled as to why you seemingly hold your existing customers with the utmost contempt when they exercise their right to choose the best deal in continuing to be your customer.  Perhaps if you were to give a full range of upgrade phones, people wouldn't decide to create a new account amd then go through the bizarre little dance you inflict on your so-called valued customers in forcing a triangle port on them where we waste your competitors like GiffGaffs time in sending a PAYG sim. The fact that your own advisors advise this route rather than providing REAL customer service and just porting it over is just absurd.  As a business customer of a cellular provider this is something I know an internal port a)is  possible b) happens on a daily basis and c) takes any cellular provider 2 minutes to do. Please can you confirm that's it's not that you can't but you won't, and the actual reasons for this?

3
Mohammed
iD Mobile Employee
1 year ago
G
Newbie
Gac1984Newbie
asked in Ask a question.

proof of purchase

I am struggling to get proof of purchase for new upgrade to claim laptopCan anyone help.Thanks

1
Lauren
iD Mobile Employee
1 year ago
Amie Au
Newbie
Amie AuNewbie
asked in Ask a question.

how to make collect call

I would like to make a collect call ( will be paid by Canada company) Would you please tell me how can I do that ? 

2
Mohammed
iD Mobile Employee
1 year ago
Briggo
Newbie
BriggoNewbie
asked in Ask a question.

ID Mobile data in Spain

Hi. I pay monthly for a completely unlimited ID Mobile SIM that I use in a motorhome router. It's used for watching TV,  Whatsapping and keeping up with the news, mainly. It has been working perfectly in Spain up until today. It has stopped working and I just get the message "No Service". My phone, using a different SIM and company, is roaming on Moviestar without any problems. My ID SIM was also using Moviestar until it stopped working 'out of the blue'. I have spent hours trying to get my data up and running again on my Moho router without success. Logging into my ID account shows no problems with my service. What has happened? Are there problems at ID Mobile's end?

12
Kash
iD Mobile Employee
1 year ago
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