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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4844 Topics

Ricep Sed
Newbie
Ricep SedNewbie
asked in Ask a question.

how do i submit a pac code

How do I submitt a pac code

2
Kash
iD Mobile Employee
6 days ago
Maddison Hall
Civilian
Maddison HallCivilian
asked in Ask a question.

No mobile signal again

Mobile signal non existent again today. Come on ID, what's going on? This issue needs acknowledging, resolving and compensating ASAP

1
Tom
iD Mobile Employee
2 months ago
G
Newbie
GinawkNewbie
asked in Ask a question.

itemised Bill

How do I get a complete breakdown of my bill. I mean an itemised bill so I can see what calls I’ve made?

2
Tom
iD Mobile Employee
4 months ago
RickyK
Civilian
RickyKCivilian
asked in Ask a question.

BUGS ALL OVER THE APP

So the app has been down for 2 days and has automatically cut me off as I cannot go on the app to pay, and now there’s a new update where absolutely nothing works…. HOW DO YOU MAKE A FORMAL COMPLAINT? I HAVE BEEN CUT OFF DUE TO NO FAULT OF MY OWN! 

2
Lauren
iD Mobile Employee
2 days ago
M
Civilian
magwebCivilian
asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

2
Kash
iD Mobile Employee
14 days ago
Chris Bolshaw
Newbie
Chris BolshawNewbie
asked in Ask a question.

ACTUALLY COMMUNICATING WITH A HUMAN

I'm being charged ROW roaming but I am in the EU, France tobe precise.  How do I actually communicate with a human. When I try live chat I always get a chat bot which doesn't help and the email for help doesn't work.And advice please. TIA            

0
Chris Bolshaw
Newbie
1 day ago
T
Newbie
TwinkleNewbie
asked in Ask a question.

Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

3
Tom
iD Mobile Employee
20 days ago
D
Civilian
drmohan99Civilian
asked in Ask a question.

Registering with iD mobile

New customer, ported number from another network a week ago. Has been trying to register from the day after porting. When I click register, after entering the ported number, surname and date of birth, nothing happens (screen does not change).Tried using the forgot password link and got the following message repeatedly:“Something wasn't quite right. Can you enter your details again please?”Tried using the forgot username or email link and the same error message as above.Have checked the details entered, they were correct. Would appreciate your help. Thanks in advance

3
Kash
iD Mobile Employee
2 months ago
N
Civilian
Nicnic47Civilian
asked in Ask a question.

retaining number

Hi there looking for some advice! I have moved from ID sim only to ID contract, looking to keep my number and read that I needed to move to a different provider then port back. I have tried to move to 3, I've input the details inc PAC, it comes up with an error message stating technical issues.. any ideas?

1
Tom
iD Mobile Employee
26 days ago
L
Civilian
lexibrangham94Civilian
asked in Ask a question.

Live chat isnt working got me

Hi sorry i really need to talk to someone but the live chat isn’t working for me and i work during open hours 

1
Kash
iD Mobile Employee
1 month ago
Yasmin Mehmood
Newbie
Yasmin MehmoodNewbie
asked in Ask a question.

Reordered S24u

Hi, I preordered the S24u as I was due an upgrade but I've received no dates as to when I will be expecting it?

1
Kash
iD Mobile Employee
3 months ago
Tony Lee
Newbie
Tony LeeNewbie
asked in Ask a question.

Capped on Unlimited

Cannot call any of my family as its saying i have reached my cap?  Even though im on the unlimited plan , never had any trouble like this before

1
Kash
iD Mobile Employee
13 days ago
Halinka
Civilian
HalinkaCivilian
asked in Ask a question.

Sim Does Not Work

Hi,I am a new customer and youve sent me my sim card, yet it does not work.It shows as ‘no sim’ in both a one 9 plus pro and a samsung galaxy s22…The sim is faulty.I have tried for the last 3 hours to chat to your live service, but the live chat box does not appear.So far I am not happy with this service.Who can help??

2
Kash
iD Mobile Employee
1 month ago
Robert Gordziejewski
Newbie
Robert GordziejewskiNewbie
asked in Ask a question.

switching network

hi my switch day was due today and now i am without network. When I will have access?

4
Kash
iD Mobile Employee
3 months ago
Michelle Bird
Newbie
Michelle BirdNewbie
posted in Ask a question.

Port form isn't working

Pac code entered all relevant information  but keps coming  up with incorrect  details  any ideas

4
Tom
iD Mobile Employee
1 month ago
J
Newbie
JanssenNewbie
asked in Ask a question.

Data not working

I gotten a contract with iD Mobile last week, delay of delivery. Was supposed to be delivered today but never arrived. Turns out was Royal Mail issue. Rather than waiting 2-3 days for iD mobile to send a replacement from their warehouse, I went to Currys instead as they do replacement SIMS for iD mobile. Bare in mind I didn't even have the SIM delivered in the first place but still went ahead and got a replacement sorted in store at Currys.  Once I received the replacement, put in my phone, it works with the wifi turned on, and can see iD mobile shows top left of my phone and I can call and also text. And also got an confirmation text of my my sim being activated as i did it myself. When I turn off the WiFi to test the Data, it doesn't work whatsoever. It doesn't recognise the network which is strange as its a brand new replacement SIM. The issue also occurs on a different device. Works well with WiFi but Data it just doesn't seem to recognise the network and doesn't work.  Would my op

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
AbigailmstewartNewbie
asked in Ask a question.

Unable to register after port request

Hi I've signed up with a sim only deal and asked for my old number to port across today.  New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code,  which I don't have.  I've requested one which has been sent to my phone by text.  But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.Help!🤷‍♀️ 

2
Kash
iD Mobile Employee
1 month ago
Crowie
Civilian
CrowieCivilian
asked in Ask a question.

Not switching from another provider

Good morning,I am trying to sign up with ID today but under the website function “Switching from another provider?” there is no option to select No. I am just looking to sign up as a new customer without moving an existing number or leave a current provider.There doesn’t seem to be an option for this on the sign up page?

1
Kash
iD Mobile Employee
1 month ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
Mlp
Civilian
MlpCivilian
asked in Ask a question.

No Order Confirmation

Hello, I've just placed an order online through the website and have not received any order confirmation. Please can someone advise on whether this contract/purchase has gone through?Thanks 

1
Rory
Newbie
2 years ago
CliveStoddart
Newbie
CliveStoddartNewbie
asked in Ask a question.

Your portal cannot find my new address

Hi i have moved to; REMOVED and your portal cannot pick it up. Can you add the new address for me?

1
Mohammed
iD Mobile Employee
2 years ago
Z
Newbie
ZijieNewbie
asked in Ask a question.

Cancel my disconnection request

Hello,I have a disconnection pending and now I want to cancel my disconnection request.

1
andewhite
Legend
2 years ago
John Faulkner
Civilian
John FaulknerCivilian
asked in Ask a question.

over charged on my bill

Hi my bill is meant to be £29.99 a month and this one is £55?

1
andewhite
Legend
2 years ago
zorander7
Newbie
zorander7Newbie
asked in Ask a question.

upgrade question

after my 6 months sim only i can upgrade if i upgrade is the old sim only deal cancelled so u only pay for 1 contract

2
Rory
Newbie
2 years ago
Aela Limbu
Newbie
Aela LimbuNewbie
asked in Ask a question.

unlimited data not working

Hi, My data (unlimited) is not working since yesterday. I have tried restarting switching off the airplane mode and all but still not working. Can you please help and fix this problem. I have bars on the network but no data, just an exclamation mark.  Thank you.Narmayan Limbu

1
andewhite
Legend
2 years ago
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