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Can’t send text messages from iphone 15


Bridget Clay
Community Member

I have been with iD for a few weeks now and have not been able to send text messages, I can make calls and just data/wifi, but I cannot send text messages. I moved my old number over to this current contract and it’s an iPhone 15, I’ve turned my phone off and on many times and I have also tried resetting the network settings, any help? 

Best answer by Kash

Hi @Bridget Clay @mgb311,

Welcome to the Community!

Please can you try the steps below and let us know know how you get on.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash

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4 replies

  • Active Contributor
  • 10 replies
  • March 7, 2024

Same here! Day 3 of little to no phone, I sometimes get 3G which is unfortunate as ID are switching it off by the end of 2024.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • March 9, 2024

Hi @Bridget Clay @mgb311,

Welcome to the Community!

Please can you try the steps below and let us know know how you get on.

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash


Dac Cao
New
 Contributor
  • New
 Contributor
  • 2 replies
  • August 22, 2024

Thanks Kash, your simple steps fixed it, after nearly 1 year of no txts message, it’s feels great now. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 27, 2024

Hi @Dac Cao 

 

Glad to hear this has helped.

 

Tom