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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4846 Topics

M
Newbie
Macey1965Newbie
asked in Ask a question.

corfu data roaming costs

I have been charged for using my data roaming in Corfu, I didn’t go over the limit.

5
Tom
iD Mobile Employee
7 months ago
R
Civilian
Ross GrgCivilian
asked in Ask a question.

data roaming switzerland

Hi,I had capped £4 while having data roaming enabled in France and Switzerland. I increased my cap by another £10 in Switzerland but I had hardly used the data then the capped data was used up in 2 min. I hadn't downloaded anything. Neither Stream video. Literally open chrome to browse some site and it all got used up.  Whats happening here, could you explain please.Many thanks 

4
andewhite
Legend
6 months ago
JoJobinks
Newbie
JoJobinksNewbie
asked in Ask a question.

Random Phone Calls

I keep getting phone calls from random people who I don't know, who say they have a missed call from me, when I haven't rang them. Has anyone else had this, its very annoying especially when the other person doesn't believe that I have never called them. 

17
Tom
iD Mobile Employee
4 months ago
Souvik Das
Newbie
Souvik DasNewbie
asked in Ask a question.

transaction number

Please send my transaction number asap for transfer of old no. I have NOT received any welcome letter/emailthankssouvik das

1
Tom
iD Mobile Employee
8 months ago
U
Newbie
undrop79Newbie
asked in Ask a question.

Multiple Sim Only Numbers on One (Family) Account

Is it possible to have 3x Sim Only numbers for my family on my ID Mobile account rather than having to create an account for each?

3
Tom
iD Mobile Employee
7 months ago
U
Newbie
undrop79Newbie
asked in Ask a question.

VAT Invoice for Sim Only Billing

Would I receive a VAT bill each month if I signed up for a Sim Only deal?  Any chance I can have a look at an example of the monthly billing?

5
Tom
iD Mobile Employee
7 months ago
Jen Graham
Newbie
Jen GrahamNewbie
asked in Ask a question.

Calls and texts not working abroad

My partner is currently in Ibiza and cannot make calls or send texts. He gets this message:"We inform you that this service is unavailable from the number you are calling from"Roaming is switched on on his id mobile account and on the phone, minutes and texts are included in his plan. How can this be fixed?

1
Tom
iD Mobile Employee
8 months ago
T
Newbie
TonybibbyNewbie
asked in Ask a question.

forgotten password no longer have the sim

I thought I’d cancelled my contract and threw away the sim can’t remember my password and as I don’t have the sim I can’t reset it to get into my account 

7
Tom
iD Mobile Employee
7 months ago
Vijay Trivedi
Newbie
Vijay TrivediNewbie
asked in Ask a question.

Free Samsung Ear Buds

I just upgraded yesterday to Samsung s23 pluss £32.99 and £385 upfront cost, the offer said I will receive free Samsung ear buds with this offer, received my phone today I have not received the free Samsung ear buds that was clearly stated on the website. I went for this deal because of the free ear buds.  Can someone help me with this.  

9
I
Newbie
7 months ago
Patricia Higgins
Rookie
Patricia HigginsRookie
asked in Ask a question.

Ringtone

I changed my ringtone via Zedge and it worked fine but today when I got phone calls it wouldn't work it's making a tone I didn't set anyone have problems like that?

5
Patricia Higgins
Rookie
7 months ago
Gemma D
Newbie
Gemma DNewbie
asked in Ask a question.

Network unlock code leaving ID

I am leaving ID due to a complaint about my service provision.I'm now using a different sim, but apparently require a NUC - network unlock code. How do I get one of these without having to spend 30minutes on the phone to an agent?!Many thanks

2
Tom
iD Mobile Employee
8 months ago
R
Newbie
rp272Newbie
asked in Ask a question.

Roaming Data Limit

I am new to ID and joined because my current provider as removed inclusive roaming and now charges extra. My new monthly contract is for 20GB. I understand that unused data from the previous month is rolled over. If I roll over 10GB does that permit 30GB of roaming data which I understand is the ‘fair usage’ limit? 

1
Tom
iD Mobile Employee
8 months ago
M
Newbie
Matt10012Newbie
asked in Ask a question.

i recently upgraded will i still get charged for my old phone?

I recently upgraded to a new phone, will I still get charged for my old phone?

1
Tom
iD Mobile Employee
8 months ago
C
Newbie
csquireNewbie
asked in Ask a question.

Transferring number from o2 to id, why has it not fully switched?

Hi all, I just joined id mobile and when I signed up for my contract provided a pac code to use and set up the date to change over for the 24th of August (Thursday). Thursday comes and my old phone linked to my old number goes dead, the number is no longer linked to the old sim and I restart my new phone and wait for the text message from id saying yhe port is complete. It's now Saturday and there is no text despite resetting my phone, resetting network, rebooting the phone etc.  I can call out on the phone to people but anyone ringing my old number is getting dead air and anyone ringing my id number is getting dead air. I am just a little frustrated. Can anyone help? Chris

3
Tom
iD Mobile Employee
8 months ago
Ann Studd
Newbie
Ann StuddNewbie
asked in Ask a question.

down grade plan

I would like downgrade my plan to text unlimcalls unlim, and 3 gb @ £5 but cannot see how to do it

2
Tom
iD Mobile Employee
8 months ago
Vincent Singh
Newbie
Vincent SinghNewbie
asked in Ask a question.

upfront payment

I have just taken out a pay monthly contract and want to pay a lump some £200 into that contract. How can I do that?

2
Tom
iD Mobile Employee
8 months ago
N
Civilian
Nattheman99Civilian
asked in Ask a question.

cant find upgrade plan

I’m looking to upgrade my phone. But I can’t find a plan online that I could in the shop for the same phone. Is there a way to get the plan that I was able to select in the shop, online? Or would I have to go back to the shop?

2
Tom
iD Mobile Employee
8 months ago
B
Newbie
berkovidNewbie
asked in Ask a question.

upgrade to 6G but can't connect to Wifi on my Samsung GlaxayA60e

switched to new upgrade 6G but now cant get internet connection on my Samsung GalaxyA20e it was working perfectly yesterday so frustrating 

1
Kash
iD Mobile Employee
8 months ago
kpretsas
Civilian
kpretsasCivilian
asked in Ask a question.

EU Roaming using 4G Router

I live in the UK and travelled to Greece for 3 weeks but I need to use my data using a Sim Router. I tested it and unfortunately, I do not get access to internet. When I use the sim card in my phone, all works fine. Could you please advise? Do I need to make any specific configuration? The router I am using is the following: TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked.

2
Kash
iD Mobile Employee
8 months ago
Peter Walker
Newbie
Peter WalkerNewbie
posted in Ask a question.

offer length

H

1
Kash
iD Mobile Employee
8 months ago
K
Newbie
Kev36hNewbie
asked in Ask a question.

Missing Earbuds Pixel 7 Pro

I ordered a Pixel 7 Pro with the offer of free earbuds.  Phone has arrived but no earbuds.  This seems a common issue with ID mobile.  How do I get the free buds delivered.

7
C
Civilian
8 months ago
S
Newbie
Sean.goldsmithNewbie
asked in Ask a question.

refused contract

Why am I constantly being refused a contract for my wife 

1
Kash
iD Mobile Employee
8 months ago
David Riggs
Civilian
David RiggsCivilian
asked in Ask a question.

network problems

How do I report a network problem in my area 

2
Kash
iD Mobile Employee
8 months ago
S
Civilian
Surfer1990Civilian
asked in Ask a question.

Reporting identity theft. Cannot get through to livechat

I have been a victim of identity theft and would like to report this to ID Mobile. I have a crime reference number already but have had difficulty talking to a service agent through the live chat app

2
Kash
iD Mobile Employee
8 months ago
F
Newbie
Farooq ShahNewbie
asked in Ask a question.

Identity Thef

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received. 

1
Kash
iD Mobile Employee
8 months ago
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