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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4988 Topics

D
Newbie
derrickwNewbie
asked in Ask a question.

Port old number to mid contract ID SIM.

I’m part way into a monthly SIM only contract, but I didn’t PAC my old mobile number because this is my first smartphone and I wanted to see how I got on with it before a number switch.I can get a PAC from my old provider, but can I still transfer the old number to IDMobile?Is there a time limit on PACing the old number to running ID contract? (I don’t mean the 30 day time limit for a received PAC)I hope that makes sense.TIA

1
Kash
iD Mobile Employee
7 months ago
L
Newbie
lck22Newbie
asked in Ask a question.

No calls between numbers on ID mobile?

I ported my number to ID mobile a couple of months ago. I went travelling and used wifi now I am back I am unable to make a call to my mum also on ID mobile. It goes straight to her answering message and if she phones me it’s the same! It doesn’t show up on our phones as missed call. We have reset network on both devices phones and checked our settings. We can both phone/ receive calls from others on other networks. Any help appreciated! 

4
Kash
iD Mobile Employee
7 months ago
D
Newbie
Duka19Newbie
posted in Ask a question.

why am i paying too much

Why are pricing keep going up and am not happy about it and when I agreed for this contact was about £30 and now you collecting 43 and than 63 and why 

13
Kash
iD Mobile Employee
7 months ago
L
Newbie
Laurie.J.MNewbie
asked in Ask a question.

Poor Sound Quality on Incoming Calls - Samsung Fold 5

I recently upgraded my phone from a Samsung Fold 3 to the new Fold 5, at the same time I also switched my sim only contract from EE to ID Mobile, I always purchase my phones outright from Samsung.The issue I have is that sound quality on incoming calls is hopeless, on outgoing calls I get HD quality and it sounds great, but on incoming calls it sounds like I’m talking on an old Nokia from 2003, this is even when I’m in an area with 5G and have full signal. My current work around is to call people back but when it’s a customer I’m talking to this is embarrassing and it makes me look unprofessional.The phone isn’t the issue as I briefly used it for about a month with my old EE sim and had no problems at all, the poor call quality only started once I’d ported my number over to ID.

1
Kash
iD Mobile Employee
8 months ago
Stephen28
Newbie
Stephen28Newbie
asked in Ask a question.

worst network signal ever

Been with ID mobile since Xmas and have had absolute zero signal even when phone shows 4/5G. Unable to use Google maps with signal being this bad This is the worst network provider I have ever used in my 28 years of using a mobile. My partner,daughter and myself will defo be changing providers at the end of this contract.Shocking

5
Tom
iD Mobile Employee
5 months ago
O
Civilian
otter56Civilian
asked in Ask a question.

Is there an option to have multifactor authentication on ID Mobile portal and app?

I would like my ID Mobile account to be better protected against brute force and phishing attacks. How can i enable multifactor authentication?

1
Kash
iD Mobile Employee
8 months ago
C
Newbie
ChrisTheFatCatNewbie
asked in Ask a question.

Hi all, quick questions who repairs mobiles for ID? pixel 7 screen dead

Hi all,quick questionswho repairs mobiles for ID? screen is dead on a pixel 7 also what is the process in the UK? how long can it take to fix? pixel 7 dead screen needs a replacement, no damage, no cracks, no water damage, screen decided to die on me. I have tried a few ways to fix this but nothing so far has worked. thanks in advance

3
Kash
iD Mobile Employee
8 months ago
G
Civilian
Goodrid24Civilian
asked in Ask a question.

bad signal

Bad signal in my area N15No connection Can't use hand free Conversation keep dropping outWhy is this happening 

1
Kash
iD Mobile Employee
8 months ago
A
Rookie
AHutton54Rookie
asked in Ask a question.

Transferring SIM card

Can I simply transfer my existing ID SIM card to a new SIM free phone without needing to unlock it? 

4
A
Rookie
7 months ago
L
Newbie
lukeukNewbie
asked in Ask a question.

unable to send mesaages

Joined this pseudo network today and I am unable to send text messages! 

1
Kash
iD Mobile Employee
8 months ago
P
Rookie
petesidmobileRookie
asked in Ask a question.

Why is my unlimited data usage wrong

I’ve had my unlimited SIM for a month and yet the data usage is showing as only 1.8GB on the website. I know that I’ve used much more - typically I’ve been using over 100GB which is why I chose the unlimited SIM.Not being able to see an accurate usage is going to make it impossible when I travel to figure out how much roaming data I’ve used.Why is the usage shown not accurate? I’ve no idea how a SIM with limited data is going to know when it’s run out if the figures are so far out.

8
T
Newbie
6 months ago
Daryl OReilly
Newbie
Daryl OReillyNewbie
posted in Ask a question.

payment taken twice

Payment of my bill this month has been taken twice. I need the money returned to my bank account as soon as possible. 

1
Kash
iD Mobile Employee
8 months ago
P
Newbie
PT123Newbie
asked in Ask a question.

Upgraded to SIM Only in last month of handset monthly contract - what has happened?

My monthly handset contract (spanning 24 months) ends at the end of this month, so I have upgraded my plan to a SIM only deal. I did this online; the order was finalised, complete with an order number; and there were assurances on the order page that my new plan will be active on my current SIM. However, while I have received a confirmatory email stating that my order has been processed, this change in plan has not been reflected on my account - which still states that I will be paying my old contract rate at the next billing date. Moreover, this email states that a new SIM card is on its way - despite the order page stating that my new plan would be active on my current SIM.When will my new plan be formalised on my account? And will my current SIM be adjusted to the new deal so I retain my number (as was presented on the order page)? Please advise.

5
G
Newbie
7 months ago
S
Newbie
sn05ludNewbie
asked in Ask a question.

What happened to my number transfer?

I signed up with iD and recently requested a number transfer from ThreeI gave iD the PAC code and received a text on 9/9/23 saying that the switch date was 11/9/23Nothing happened on 11/9/23, Three disconnected my old sim 12/9/23 and now I’m stuck with the iD number Has this been ballsed up or what? 

1
Kash
iD Mobile Employee
8 months ago
P
Rookie
PACnotworkingRookie
asked in Ask a question.

PAC Switch. Old number has been lost.

I put in a PAC request to switch my old number from Three on Sunday 10th with a switching date of 12th Sept. It was accepted and I thought nothing more of it. I got a text from my old network that the switch had happened so I got rid of that SIM and assumed the iD Mobile SIM would work on my new number. I realised something was wrong when I tried to log into online banking and a PIN didn't come through and have found the number I wanted transferred across is disconnected. My ID SIM is working fine but on the number they gave me, not the one I wanted to transfer across. I contacted customer services and was batted off and told to wait until 6pm. Contacted them again after 6pm and have raised another ticket. Infuriating as I am currently changing jobs and awaiting calls from recruiters etc.   

1
Kash
iD Mobile Employee
8 months ago
R
Newbie
RebeccaB96Newbie
posted in Ask a question.

pay bill

I paid £172 of my bill in the hope that pays the rest of my bill until January. Can you confirm I won’t be charged until January 

1
Kash
iD Mobile Employee
8 months ago
T
Newbie
tsheldonNewbie
asked in Ask a question.

Registering an account online with iD Mobile

I joined up for ID mobile over the weekend. I am bringing my number across from my current network. I cannot set up my id mobile account on line. I appreciate my old number has not transferred across. I tried using the order number and transaction reference number on the online form - neither work - so stuck in limbo now - cannot set up my account online. Grateful for advice on how to sort. Many thanks

6
Kash
iD Mobile Employee
5 months ago
Hbirdy
Newbie
HbirdyNewbie
asked in Ask a question.

trade in

I sent me phone in for a trade in and haven’t heard anything from them. how did I contact them about this.. it’s been weeks

1
Kash
iD Mobile Employee
8 months ago
user2021
Rookie
user2021Rookie
asked in Ask a question.

What can I do to protect myself from the sim swap scam?

What can I do to protect myself from the sim swap scam? Can I ask ID to never transfer my phone number to another sim card without speaking with me in person? 

25
andewhite
Legend
7 months ago
T
Newbie
TigertilneyNewbie
asked in Ask a question.

Changed plan but not showing on account?

I changed my plan and received a confirmation message from ID mobile. I have also received a new SIM card, for some reason. However, on my account, the old plan is showing and there is no sign of the new one yet?How can I tell if my plan has been changed? Do I simply wait for the first bill, due on a different date from the date showing on the account with the out-of-date plan?What do I do with the new SIM? I wasn’t expecting a SIM card. I want to keep my number, just get more data and nothing else.

3
Kash
iD Mobile Employee
8 months ago
Diane Crabtree
Civilian
Diane CrabtreeCivilian
asked in Ask a question.

received 2 sim cards ,only ordered 1

Hi they sent me 2 sim cards when I only ordered 1.Now they have set 2 accounts up.I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors. Cannot speak to anyone only automated chat.Hope someone can help?. Thanks jeff. 

2
Kash
iD Mobile Employee
8 months ago
Susie Nee
Civilian
Susie NeeCivilian
posted in Ask a question.

cannot make calls

I want to speak with someone as have been told I've reached my cap but have been in the UK 

2
Kash
iD Mobile Employee
8 months ago
CatC
Newbie
CatCNewbie
asked in Ask a question.

Charged for data roaming outside of EU but in Norfolk - no refund!

Last weekend I was in Norfolk, on the sea front queing up for fish and chips as you do. I then got a text notification saying ‘Looks like you are roaming outside of the EU,  be aware that roaming costs can be expensive’.Shortly after I got a notification that I had reached 100 percent of my data cap and had been charged £15, some of which might be through location sharing but not all and as far as I know Wells Next the Sea isn’t outside the EU 🤣 I went on the online chat, twice to try and get it resolved and got nowhere, only to be told that I’d be charged for ‘maritime roaming charges’ even if you are in the UK next to the sea.What??This sounds madness. I’ve seen similar posts so I’m not the only one but did anyone get it resolved and refunded?

15
Kash
iD Mobile Employee
5 months ago
D
Newbie
Dee alex24Newbie
asked in Ask a question.

Port switch xompleted but old number cut off and ID Mobile number kept instead

I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.

21
Kash
iD Mobile Employee
8 months ago
Toni Lawes
Newbie
Toni LawesNewbie
asked in Ask a question.

no signal

I am not getting any phone signal but I do get 4g why is this? 

1
Kash
iD Mobile Employee
8 months ago
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