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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4902 Topics

M
Newbie
M0R4V4TZNewbie
asked in Ask a question.

80gb Unidays plan

I was on unidays and saw a deal that is 80gb on a 12 month contract for £10 a month. My question is since it's a 12 month contract is the 80gb for the whole year or every month because that seems too good to be true. This is the details for the SIM on checkout.  

2
Tom
iD Mobile Employee
8 months ago
M
Rookie
Mattb55555Rookie
asked in Ask a question.

Website and App Showing Different Payment Dates

The iD mobile website and app are showing two completely different payment dates for my direct debit under “Manage My Direct Debit”. I need to know when to ensure money is in my account if I’m expected to pay my bill, so which one is correct? Neither match the date on my bill, and I can’t change the payment date because I did so recently.

1
Tom
iD Mobile Employee
8 months ago
E
Newbie
EuanpNewbie
asked in Ask a question.

google pixel 7 ear buds

I have just received my new Pixel 7 which is shown on the website with a promotion of a pair of Google pixel buds Pro. I expected to receive the buds with the phone. How do I get these buds.

4
Kash
iD Mobile Employee
8 months ago
Jack Ingram
Civilian
Jack IngramCivilian
asked in Ask a question.

How do I identify unknown charges?

I am being charged 2 x £1.50 at the very beginning of the new month (85004 Domestic?). I have tried to zero my extra usage charges but am not allowed to do so as “ your current out-of-plan spend exceeds this amount. Log in at the beginning of your next billing month to lower your cap”.The problem is that the scammers bill me before I am able to zero my extra usage charges, and so it continues.How can I get more information on these charges so that I can do something about them?Otherwise I will have no choice but to cancel my account.

3
Tom
iD Mobile Employee
8 months ago
T
Newbie
tawfiqNewbie
asked in Ask a question.

cant open my bill on app

I was charged 5 times my usual bill which must be a mistake especially that it's above the cap I specified. When I click to open the PDF bill on the ID mobile app I get  a message saying I need to enable Storage permission but there is no such permission in the app settings I'm presented so I'm stuck. Im very unhappy customer.

2
Tom
iD Mobile Employee
8 months ago
Jim Wilson
Newbie
Jim WilsonNewbie
asked in Ask a question.

cant use my phone

Srceen says “SIM network PIN blocked Enter SIM network PUK” entered the PUK given and tells me its wrong. what next.  

2
Tom
iD Mobile Employee
8 months ago
J
Newbie
John ONewbie
asked in Ask a question.

Feedback box does not appear after live chat session

Hi, I have used live chat on 2 occasions and each time have been asked if I would fill in the feedback survey after closing the chat box which I agreed to do however each time I close the chat box there is no feedback form to fill in.Is there another area of the site in which I can provide this feedback? The people I spoke to were very helpful and I'd have liked to have given them high ratings!No big deal, but would have been nice to do that for them! If Zizipho and Landiswa are reading this, thank you!Thanks

1
Tom
iD Mobile Employee
8 months ago
Laura McTaggart
Newbie
Laura McTaggartNewbie
asked in Ask a question.

Cancelled contract

Hi,Please can someone help?I cancelled my contract within 14 days, returned the phone, had my £29 upfront refunded but have just received a final reminder for last month’s bill telling me that my contract is suspended until I pay even though I cancelled over 4 weeks ago.  Now I’ve logged in to see that it says on here next month’s bill is estimated to be over £70 which is impossible since I don’t have the phone and never used it.Does anyone have a phone number for this company so I can contact someone and get this sorted out?Thank you in advance,Laura

2
Tom
iD Mobile Employee
8 months ago
Rea Fissaraki
Civilian
Rea FissarakiCivilian
asked in Ask a question.

do you deliver the SIM to Greece?

do you deliver the SIM to Greece?

2
Tom
iD Mobile Employee
8 months ago
John Davis
Newbie
John DavisNewbie
asked in Ask a question.

cannot log on

cannot log in to my account.i lost pasword and date of birth not accepted or wrong,where on this site can i get help,thx

2
Tom
iD Mobile Employee
8 months ago
eck432
Newbie
eck432Newbie
asked in Ask a question.

LCS debt collection notice

I have been sent a debt collection notice for a contract which i do not have with ID mobile.  I do not wish to share my personal details with then.  I would like to discuss with ID mobile direct to solve this issue as I have never had and account with them.  Can you contact me direct to discuss the matter.Thanks

1
Tom
iD Mobile Employee
8 months ago
M
Newbie
MickLondonNewbie
asked in Ask a question.

5g eating more data!!

Hmmm was told that 5g would not use more data het apart from playing with 5g for 36 hours only got 4gb left out of the 25gb.Guess that will be unlimited data from now on? Can I change this after just having signed up for the app or will indeed to wait?

1
Tom
iD Mobile Employee
8 months ago
Heliomar Guedes
Civilian
Heliomar GuedesCivilian
posted in Ask a question.

can i use my inclusive min abd data in brazil ?

Can use my inclusive in Brazil ?

4
Kash
iD Mobile Employee
7 months ago
Kelly Bourne
Newbie
Kelly BourneNewbie
asked in Ask a question.

final bill

My contract ends on the 20th of September. I have asked for the pack code to transfer to another network which I have received However, my final bill has said it is£56.75 why when I am not cancelling early I am leaving within the last month of my contract which is £28.10 a month . Why is it not £28.10? Its more than double? Why am I paying for another month I won't be using  nor in contact  for?

4
Tom
iD Mobile Employee
8 months ago
Victor Midoni
Newbie
Victor MidoniNewbie
asked in Ask a question.

Acer Tablet

Hi! Just got new Xiaomi on ID. On description was an offer ,( buy Xiaomi 12 mate pro plus and get Acer tablet ) Phone I received,but tablet no. What I have to do ?

6
Kash
iD Mobile Employee
8 months ago
R
Newbie
rayaliNewbie
asked in Ask a question.

if i was to leave id mobile would it cancel my PAC code

First I get the PAC code by texting 65075 and then I cancel iD mobile contract. Would cancelling my iD mobile contract cancel my PAC code and would I lose my number cuz of this?

2
Kash
iD Mobile Employee
8 months ago
N
Civilian
nltasker14Civilian
asked in Ask a question.

Cannot Create Account as I have been a customer before

Hi,A year ago I was an account holder with ID Mobile.  I have now returned and have my sim up and running.  The application or Web will not allow me to create and account for my new sim as I have already used my email address for my old account. How can this be solved please?  I dont have another email address (and wont create one just to solve this problem)Thanks

2
Kash
iD Mobile Employee
8 months ago
B
Civilian
Beth JaneCivilian
asked in Ask a question.

Upgraded to Sim Only, do my payments change automatically?

I have recently upgraded to a Sim only contract for £15 a month as my current contract ends on the 9th September. However my account still says that I need to pay my current contract price of £43.93 when I have already paid off that contract. Have I done something wrong or will it change automatically at the start of the month as I do not want to pay for something I don't need to. 

2
Tom
iD Mobile Employee
8 months ago
Robert Jarmuziewicz
Newbie
Robert JarmuziewiczNewbie
asked in Ask a question.

SMS from Poland sent from the bank does not come.

Why are there no SMS from Poland sent from the bank? They were sent several times and not a single one came. I can't activate online banking.

6
WelshPaul
Legend
8 months ago
Mark J Colly
Newbie
Mark J CollyNewbie
asked in Ask a question.

Used incorrect email to create account

I have had to create a new account using a different email address because I have been unable to register my contract on my account as a returning customer because of idmobile’s stupid systems. However I have used an email that I thought was an email alias of mine but actually isn’t. Which means I am not in control of the account. Please can someone advise how I can sort out this utter mess. 

5
Tom
iD Mobile Employee
8 months ago
M
Newbie
MrsCSNewbie
asked in Ask a question.

Various questions before joining iD

I'm thinking of joining iD mobile as they have some good deals but I have a few questions I'm hoping someone can help with. I was told on ID live chat that if my phone has 4g calling capabilities it will work. However looking online that doesn't seem to necessarily be the case. I've also found 2 lists on here with the phones 4g/Wifi works with, my phone is on one here https://www.idmobile.co.uk/help-and-advice/approved-handsets but not the other I found in a community thread. I can get 4g & WiFi calling on EE and want to keep this. I have a Motorola G82,it was bought sim free.Because of the above and that I've never been on the 3 network before I'd probably try a 1 month sim and then cancel it after the 30 days if I had issues. if I do this would I be able to port my number across at a later date if I continued with the sim rather than straight away? Also is a credit check done for the 1 month ones, I'd pass ok but not sure if I then cancelled it and took another one out elsewhere

3
andewhite
Legend
8 months ago
Gray Brown
Newbie
Gray BrownNewbie
asked in Ask a question.

Mr.

i have a Santander account which told me to reset my credentials because it no longer recognised my mobile. I.think this was because I had a VPN installed on my phone. Santander sent me a 'one time passcode ' which I was notified about at the top of my screen , but this didn't show the number or 'COPY' like it normally does. So I had to go to SMS or my email address to view,so far so good but, when I go back to my Santander app it has reset and wantsto send me a new OTP. That's alright I'll use split screen. No the app doesn't allow split screen. This has given me an idea, to open Santander on-line not using the app. 

1
Kash
iD Mobile Employee
8 months ago
A
Civilian
arkhamknight02Civilian
asked in Ask a question.

Upgrade question!!!

Hello, I have been with ID for about 7 months now and last month, I got my upgrade offers which are actually quite good. I wouldn’t need to be credit checked I have been informed as the upgrade options are based on credit, payment history etc. which has already been determined hence the offers. Anyway, I have found a phone I want to get. It’s a good offer and I don’t want to miss it. My question is, if I go to my local curry’s store and do the upgrade there, will I be credit checked? I need the phone ASAP and cannot wait till Tuesday for delivery. Sorry if i have been rambling, just hard to get a straight answer, feels like I have been looking all day. Thank you in advance! George. 

1
Kash
iD Mobile Employee
8 months ago
Anna Lee
Newbie
Anna LeeNewbie
asked in Ask a question.

Error message on trying to switch with PAC

I am trying to switch my new number using PAC. The form pops up with “Something went wrong!” when I try to submit. It doesn’t say what went wrong! I can’t submit the form

9
Tom
iD Mobile Employee
4 months ago
P
Newbie
Paul1971Newbie
asked in Ask a question.

swapping from sim only to contract

I’m currently using a sim only contract and want to purchase a new phone with a different contract but still with ID. How do I make sure I keep my original number. It won’t let me use a PAC code on the car phone warehouse site as it recognises it from the same provider. The deal is not available directly from ID

2
Kash
iD Mobile Employee
8 months ago
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