Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,905 Topics
  • 18,606 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

4905 Topics

S
Newbie
SuperNiceNinaNewbie
asked in Ask a question.

Incorrect data allowance

My telephone [REDACTED] iDMobile plan has had the data allowance reduced. I should be getting 2GB per month all I received this month on 24/04/23 was 0.6GBPlease correct and also rollover the remaining from the last billing period. Thanks.

3
Tom
iD Mobile Employee
1 year ago
M
Newbie
MeffzNewbie
asked in Ask a question.

Refer a Friend

I referred my mum and she has paid two instalments.I believe that she will be sent an email to confirm her ID account number. How long should this take to arrive as I have read that once she has confirmed her account number we then have to wait 45 to 90 days from the date it’s submitted to receive our gift cards. 

3
Tom
iD Mobile Employee
10 months ago
H
Newbie
hedmundsNewbie
asked in Ask a question.

ive no internet when not on wifi

Hi i seem to have lost my 4G connection ive tried loads of different suggestions ie reboot, take sim out etc but cannot get 4G, also since messing around i seem to have lost internet connection when not on wifi

3
Mohammed
iD Mobile Employee
1 year ago
John Ridge
Rookie
John RidgeRookie
asked in Ask a question.

Refer a Friend/ service down on app ?

When I press the app menu item for Refer a Friend I only get an error message.… The requested URL was rejected. Please consult with your administratorIs this a known problem ?Is it a broken URL ? I have quite a few people locally who who like to join as currently the mast is down for many other service provy    

3
Mohammed
iD Mobile Employee
1 year ago
Kian Millns
Newbie
Kian MillnsNewbie
asked in Ask a question.

PAC code

Hi,I’ve just joined ID mobile and submitted the pac code I received from giffgaff when I was requesting an account. It all looked to go through ok and I chose the 28th as my switch date. None of the emails I’ve had mention the switch and I can’t see anything about it on the app, just that I can switch my number if I have a pac code. How can I check that the transfer is going to go through? Just thinking that it’s a BH weekend so I’m not going to be able to do it until next Tuesday if the request hasn’t been processed. Thanks

3
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
Hayleyjacobs96Newbie
asked in Ask a question.

Proof of usage and proof of purchase

Hi,I need proof of usage and proof of purchase urgently please.Thank you for your help in advance.Kind regards,Hayley 

3
Tom
iD Mobile Employee
1 year ago
S
Newbie
Shak000000Newbie
asked in Ask a question.

help me to leave please

Someone please please help me get away from this company !I tried to trasfer my number from EE in 2021 but It wouldnt work the pac code The girl who supports me had found out after over 1 year that I have 2 contracts still in my bank account £75 EE just sending the pac codes again and againI have been trying to cancel. February March April many times It never works.I am too disable I get £340 a month only in benefits I can’t earn nothing now my body gave upthis my last straw today because  This afternoon we  wentto buy me my dinner and there was 0.00 pounds because yet again £75.00 come out for two phones and the price has gone up. I tried to sort and I must of been talking to that robot in the webchats it took ages to do security and then they vanish how to just stop this!!? i have no money to survive Im so upset. My heart  is hurting so much Ive never even been so stressed sick and now am hungry over £35!! This is the worst day embarasment stress. maybe not a lot of money to this com

3
Tom
iD Mobile Employee
1 year ago
Angelis
Newbie
AngelisNewbie
asked in Ask a question.

sms delivery failure

Hi there. So I’m getting the sms delivery failure message. I have iPhone and I’ve checked my settings and everything is ok. Would this be a carrier issue or can anyone help ?   Cheers. 

3
Tom
iD Mobile Employee
10 months ago
What'sthepoint
Newbie
What'sthepointNewbie
asked in Ask a question.

samsung s22ultra will not boot flashing logo on and off

s22 ultra phone will not switch off and continues to flash on and off like its trying to reboot,tried doing a forced reboot but nothing happens, phone is only 3 months old need help.purchased from id mobile.

3
Mohammed
iD Mobile Employee
1 year ago
Mrslee
Newbie
MrsleeNewbie
posted in Ask a question.

Curry's voucher

I purchased Google pixel 6a phone on contact as you were offering £100 Currys voucher. It's now passed the delivery date for said voucher and still I have not received it. Please advise asap.Justine cooper 

3
Tom
iD Mobile Employee
1 year ago
C
Newbie
CoxleyNewbie
asked in Ask a question.

use in the EU

I’ve been to Spain for two weeks and when there had the roam like home text. I am being charged for out of plan charges £24.99 which shows as rest of the world roaming. I thought Spain was in the EU? It’s shown as band 1 on the roaming chart.My daughter is on I’d mobile and went to the same places as me during that time and hasn’t been additionally charged. I’d like my money back

3
andewhite
Legend
1 year ago
Ian Broom
Newbie
Ian BroomNewbie
asked in Ask a question.

When will I receive £100 Currys voucher

I purchased Google Pixel 7 contract on 11/02/23,email stated I will receive voucher no later than 16/04/23 but no joy When will it be received?

3
Kash
iD Mobile Employee
9 months ago
S
Newbie
Steven1980Newbie
asked in Ask a question.

Pre-order Pixel pro 7

Hello Customer Care,I recently signed up for the Pixel Pro 7 deal, with availability on April 27th. I have a few questions:When should I expect the phone to be delivered? Will it include a SIM card? When does the billing cycle start? How and when do I provide the PAC code to retain my current number?Thank you!

3
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jarnal KalsiNewbie
asked in Ask a question.

I want to discuss a default on my account

There is a default on my account i would like to discuss. Could someone please contact me.

3
Kash
iD Mobile Employee
1 year ago
Lauren Middendorp
Newbie
Lauren MiddendorpNewbie
asked in Ask a question.

why has my number not been changed over it was supposed to be done yesterday the 2nd of may?

My number has not been changed over and it was supposed to be done yesterday the 2nd of may.

3
Tom
iD Mobile Employee
1 year ago
Lekko
Newbie
LekkoNewbie
asked in Ask a question.

My Change My Plan offers are different to the website offers

I am looking to upgrade my current monthly SIM only plan for more data and the SIM only offers on the website are offering 50% more data than the options in the Change My Plan area of my account.Plan being offered under Change My PlanWebsite offerCan I upgrade my plan to this website offer instead of the Change My Plan offer for this extra 5GB of data?Thanks!

3
Kash
iD Mobile Employee
1 year ago
S
Rookie
solarpower03Rookie
posted in Ask a question.

ID SIM card not read

Hi all,I got a new SIM card, however as I put in my phone I got a welcome text.  Made porting request for tomorrow via the ID Mobile’s web form and the SIM card is not read on that phone anymore. But it is being read on other devices. Can someone help?Thanks,

3
Kash
iD Mobile Employee
1 year ago
S
Newbie
SLVACNewbie
asked in Ask a question.

My phone was stolen, ID Mobile are impossible to get in contact with. How can I contact them

My phone was stolen, and I need to get into my account to declare this, change details, etc. However, I need my phone to reset my password, and it is absolutely impossible to get in contact with ID mobile. I made multiple attempts, and after waiting in a queue for a while I eventually got a “sorry we’re too busy”. This is an absolutely serious issue, and im at a complete loss on how I can get in contact with ID mobile to make them aware of the situation. 

3
Lauren
iD Mobile Employee
11 months ago
Pauline McShane
Newbie
Pauline McShaneNewbie
asked in Ask a question.

apple tvv offer

There is no link banner in my confirmation email is there another way to get this offer

3
Tom
iD Mobile Employee
11 months ago
C
Newbie
CBJukNewbie
asked in Ask a question.

No way to recieve security code during account registration

Hi all,  I bought an Id mobile sim only. As soon as I received this I got a pac code from my old provide and ported my number across to Id. I can use the mobile phone fine to make and recieve calls and texts, all is fine. The issue I have is that I can't register for a id mobile account online via the Web or the android app.  If I put in my mobile number which I ported from my old provider the Id website says the number is not recognised. If I put in the original number id mobile gave to me it is accepted but there is no way I can received the security test message from them because I ported the number. Any ideas how to register? I tried the online chat and it says its too busy and I should try later. I keep trying this support chat but can't ever get through.  Thanks in advance for any advice you can give.

3
Kash
iD Mobile Employee
1 year ago
T
Newbie
ThatGuyKalNewbie
asked in Ask a question.

why did i incur out of plan charges for roaming?

If roaming is inclusive with the country I'm visiting, why did I incur out of plan data charges when I landed? Roaming is enabled on my device and account. The country I'm visiting is listed as one of the 50 countries in the roaming section. How do I contact ID for clarification?

3
Kash
iD Mobile Employee
1 year ago
Leon Hambly
Newbie
Leon HamblyNewbie
asked in Ask a question.

my plan is not working

Still waiting to be connected can’t make any phone calls. This company is a joke.

3
Kash
iD Mobile Employee
1 year ago
N
Newbie
notacustomerNewbie
asked in Ask a question.

I receive emails from ID Mobile and I do not have (and have never had) an account

I regularly receive emails from ID Mobile, addressing someone named “Lauren” as the account owner. I get notifications that my bill is ready, as well as advertisements.I am in the US and do not have and have NEVER had an ID Mobile account. This has been going on since February 2022 and I’ve just ignored it up to this point. But now I’m getting annoyed that I keep getting the emails.The emails appear to be “legit” from ID Mobile. They come from no-reply@email.idmobile.co.uk and are not spoofed in any way.I have no way to login to the account (since I never created it). I don’t know the phone number (since it’s not mine), and don’t know my birthdate (since it’s not me) to reset the password on the account.There is absolutely NO WAY to contact anyone from ID Mobile via email or web site, other than this forum.If there is an admin or moderator who can contact me via direct message here so I  can try to resolve this problem, that would be great.Thank you.

3
Kash
iD Mobile Employee
1 year ago
Annette Jones
Newbie
Annette JonesNewbie
asked in Ask a question.

Unable to update address

I am wanting to upgrade my mobile, however the details held on me are out of date. I have followed the directions to change the information, but the system is not completing the action. Any suggestions as to what else I can try. Cheers. Annette

3
Tom
iD Mobile Employee
1 year ago
S
Newbie
Sal.4Newbie
posted in Ask a question.

gift cards

Still waiting for gift cards after 9 months of referring a friend what's happening?

3
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?