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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4879 Topics

Z
Civilian
zahidm55Civilian
asked in Ask a question.

Switching from existing id contract to a new id contract

Good Morning, I have made a new contract with ID and have also an existing contract. Can I just insert my existing sim to my new phone and start using? Do I need to cancel the existing contract? My existing mobile number will be automatically imported to my new phone contract?

3
Mohammed
iD Mobile Employee
9 months ago
S
Newbie
Sahira AhmedNewbie
asked in Ask a question.

pac transfer issue

I submitted my PAC code and was advised it would be done but nothing and I am without network. Please can you advise when this will take place.  

3
Kash
iD Mobile Employee
5 months ago
A
Newbie
AfyNewbie
asked in Ask a question.

New contract after Feb 1st

Hi, I am about to get my wife a new contract with Id on 7th February but i wanted to know what increases in price will i see in April or will they not apply this year? As they have already been factored in to new contract price? Please can someone advise? Thank you

3
andewhite
Legend
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
Liz J-B
Newbie
Liz J-BNewbie
asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues.  Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect.  I have triple checked all the info and its all correct.  Even got the PAC reissued.  Still wont accept it.  What do we do now?

3
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
Chrissy2023Newbie
posted in Ask a question.

new customer number ported over cant receive calls or texts

Hi I’ve just ported my number over from Tesco’s transfer date was estimated as yesterday but done today . I cannot receive calls or text messages. When people dial my number they get sorry this number has not been recognised .i am able to make calls and send text messages  this seems to be a very popular trend I noticed with Id mobile , did anyone resolve this issue .I’ve turned the phone off restarted it and taken the sim out and put it back in , but makes no difference 

3
andewhite
Legend
1 year ago
Simon Crow
Newbie
Simon CrowNewbie
asked in Ask a question.

Leave voice message while overseas

How do I leave a voice message on my ID mobile when I am overseas or when I am not available to answer?

3
Kash
iD Mobile Employee
1 year ago
M
Newbie
MrpnmillerNewbie
asked in Ask a question.

Transfer of number from EE error

I have transferred from EE to ID Mobile and selected to keep my number. The transfer has completed but people are unable to get through when they call me, including someone on EE network. It looks like the port has not been completed properly. Please can someone help fix ASAP, as one of my dependents can not get through to me?!

3
Mohammed
iD Mobile Employee
1 year ago
C
Rookie
CancuniaRookie
asked in Ask a question.

Roaming / International Calls

I’m going to Spain next week, so Roam Like at Home is included & I have roaming enabled in my account. As I’ll be making international calls back to the UK via the Roam Like at Home, do I also need to enable International Calls on my account?Thanks

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
SjcartwNewbie
asked in Ask a question.

£100 Currys Gift Card Not Received

I purchased a pixel 7 on 7th Feb with the promising promotion that it came with a £100 Currys gift card. I have had no mention of this since I bought it. Please can I have an update? I can see that theres been problems...

3
Mohammed
iD Mobile Employee
1 year ago
Aeron Davies
Newbie
Aeron DaviesNewbie
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend over 4 months ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

3
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Laura.CritophNewbie
asked in Ask a question.

moved house no coverage

I have moved house and according to ofcom’s coverage checker our new address has no coverage inside on iD (other networks show good coverage) My contract doesn’t end until Sept 2023. Am I trapped in a contract I can’t use for the next 7 months?

3
andewhite
Legend
1 year ago
N
Civilian
Nicky2023Civilian
asked in Ask a question.

transfer vs change

Is there any charge for switching a number via PAC to new ID mobile account?Says £25 charge for ‘changing’ number, but ‘switching’ or ‘transfering’ seems to be mentioned separately with no mention of any charge.I only ask as I have never been charged for a PAC switch before so figured the charge must only relate to being issued with a wholly different number rather than switching in an existing one? Thanks.

3
Tom
iD Mobile Employee
1 year ago
ldma666
Newbie
ldma666Newbie
asked in Ask a question.

Please explain the reasons why internal porting is not possible

I am baffled as to why you seemingly hold your existing customers with the utmost contempt when they exercise their right to choose the best deal in continuing to be your customer.  Perhaps if you were to give a full range of upgrade phones, people wouldn't decide to create a new account amd then go through the bizarre little dance you inflict on your so-called valued customers in forcing a triangle port on them where we waste your competitors like GiffGaffs time in sending a PAYG sim. The fact that your own advisors advise this route rather than providing REAL customer service and just porting it over is just absurd.  As a business customer of a cellular provider this is something I know an internal port a)is  possible b) happens on a daily basis and c) takes any cellular provider 2 minutes to do. Please can you confirm that's it's not that you can't but you won't, and the actual reasons for this?

3
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
amjad_idNewbie
asked in Ask a question.

Partial port

Hi, I’m in a partial port situation and just wanted to find out corrective time scales to resolve these issues? My number was ported from o2 on Friday and seemed to have gone ok but found out I can’t receive incoming calls or sms from non ID Mobile users. I can dial out and send sms which show the correct ported number to the recipient. If I call my own number it goes to voice mail, indicating id to id calls will work. I have raised a ticket with support via live chat. I am going to have issues logging in to my work on Monday since my phone is the 2fa for most services. Is there any way to escalate the issue? Thanks.

3
Kash
iD Mobile Employee
1 year ago
Jess Williamson
Newbie
Jess WilliamsonNewbie
asked in Ask a question.

extra connections - is there a limit?

Hi I was wondering how many lines you could have with iD mobile please as my partner needs a new phone so was looking to get another handset in my name if possible 

3
Mohammed
iD Mobile Employee
9 months ago
Ben.C
Newbie
Ben.CNewbie
asked in Ask a question.

Data Rollover with new SIM only deals

Hi, I am looking to change my plan to a SIM only deal and am wondering if i get the Data Rollover option with it? Thanks

3
Kash
iD Mobile Employee
1 year ago
Haddie
Newbie
HaddieNewbie
asked in Ask a question.

fair usage on new data

Hi, looking at a new SIM card offer. It has 100gb for £10 p/m. Is it correct that fair use is based on the cost not your data levels . I’m looking to use it when in holiday in Spain but I think that might only let me use 7/8 gb of data? My current suppliers card lets me have 12gb so not sure that it would be worthwhile switching if that’s right .Normally use my phone as a hot spot while we are away. Is my understanding of fair usage right?  

3
Kash
iD Mobile Employee
1 year ago
S
Newbie
SarahlouiseNewbie
asked in Ask a question.

VAT

I have just upgraded to iphone 14 £43.99 a month.I have two separate contracts and viewing previous bills the total includes VAT it also states this when you sign up that monthly price includes VATMy first bill on the new contract came in at £49.57 and my next bill is £61.35. I have my usuage cap set to zero so there are no other charges! Anyone else encountered this problem? Obviously my bill is incorrect and as you cant speak to anyone i am at a loss what to do. 

3
Lauren
iD Mobile Employee
1 year ago
S
Newbie
stevelutherNewbie
asked in Ask a question.

Unable to register on mobile app as iD mobile number not recognised

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.I have tried entering my initial iD Mobile number prior to the porting across of my old number and the app does recognise this, but the next step is that a security code is sent to this number, but I do not receive this code and cannot proceed with the registration process.How do I resolve this issue?

3
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
Justin2304.Rookie
asked in Ask a question.

How do I add a second contract to my account

I previously bought a sim only contract for my son and set this up under my name for him as he is under 16. My own contract has finished with another provider and now taken out a new sim only contract for me. How do I now set both up together under one account so I can see both? Thanks, Justin

3
andewhite
Legend
1 year ago
Peter Darby
Newbie
Peter DarbyNewbie
asked in Ask a question.

data

I need you to phone me on REMOVED

3
Mohammed
iD Mobile Employee
1 year ago
T11RMH
Newbie
T11RMHNewbie
asked in Ask a question.

Online Account Cancelled - Old Contract

Hello. I have an account where the contract has expired more than 6 months ago. My online account has been closed because of this and trying to register again I get the message saying that the number is not an ID number. So how do i deal with this old contract when all of the online options are now gone because my online account has been cancelled as it's an old contract? Direct debit is still coming out every month....

3
Tom
iD Mobile Employee
11 months ago
L
Newbie
Lukeyyy07Newbie
asked in Ask a question.

S23+ Upgrade & Trade in?

Hello,Im currently looking at upgrading my phone to the new S23 Plus.Im abit confused on the trade in offer that's being advertised? When I click the find out more in takes me to a page with no information just the Disney plus offer.Secondly when I go into the trade in calculator on your site direct I'm trying to search my phone but even using my IMEI number it won't find my phone. It's a Sony Xperia 1 ii that I bought from Id mobile & carphonewarhouse so to not have a trade in offer seems weird.Is anyone able to confirm I can/ how to trade in this phone towards my upgrade and receive the extra £100 on top of my quote?​​​​

3
Nikhil P
iD Mobile Employee
1 year ago
Phill D
Newbie
Phill DNewbie
posted in Ask a question.

No Data - between Bristol and Bath

I've had no data for the last 24 hours, I can't see anywhere on ID Mobile to check what's going on. Sometimes it comes back for a few moments  On the Three Network Status page it says they're working in the area but nothing more. Where can I see what's going on and when I'm likely to be able to use data again?  

3
Mohammed
iD Mobile Employee
1 year ago
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