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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4881 Topics

Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Ask a question.

£100 Currys voucher

hello, i have recently upgraded my ID contract and have been with ID mobile for a couple of years with no issues at all. Upgrading was super easy, and the new handset arrived a couple of days later. My question is, with my new upgrade came £100 Currys voucher of which i am yet to receive and had had no notification as to how to redeem it. Please advise. Thank you. 

1
Tyler
iD Mobile Employee
22 days ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
8 days ago
Daniel Coe
Newbie
Daniel CoeNewbie
asked in Ask a question.

Port Old ID Mobile No to New ID Mobile Contract

Hi,We have a pay monthly IDMobile contract, just purchased another phone and contract from IDMobile. Now I want to port the old number to the new contract.How do I do it? Who do I need to contact - or even how do I contact anybody at ID Mobile?ThanksDaniel

9
Kash
iD Mobile Employee
10 days ago
A
Newbie
adilNewbie
asked in Ask a question.

Random numbers contacting me getting really annoying

Hi, i get some random people messaging me saying i called them and they call me, sometimes they think i am someone else like their mum who got a new number and tell me to save their number, some random crap like bro it is annoying, and i cant reach id mobile they tey avoid you, i am leaving once my contract is done, its a joke that no one can help me why!!, i need this people to stop calling me!!!!!!!!.

1
Kash
iD Mobile Employee
6 months ago
Brian Lyell
Rookie
Brian LyellRookie
asked in Ask a question.

Unable to access my account

I cannot now access my account. I am aware there has been an update and it asks me to reregister *( a pain) but I waited the 9 minutes and started. BUT it will not accept my new password keeps saying Password must not include first name, last name or email. I AM NOT using my first name or last name or email... tried again and again I get the this...Your estimated wait time is 8 minutes.We are experiencing a high volume of traffic and using a virtual queue to limit the amount of users on the website at the same time. This will ensure you have the best possible online experience.This page will automatically refresh, please do not close your browser.Last updated 2:11:35 PMThis time having a closer look asked for my email but there is not a field for this. It only asks for First Name, Last Name and a  a new password?Create account.Please tell us your name and create a secure password for the email address . What is going on, I need access to my account!!

2
Tom
iD Mobile Employee
20 days ago
Julie Ruth Harrison
Newbie
Julie Ruth HarrisonNewbie
asked in Ask a question.

I want to keep my old number…

I’ve been with i’d for a few years now, my recent contract was for 2 years with an iphone 12 , i recently went onto my id app to upgrade to a rolling monthly contract , ive been sent a new sim which ive activated but the problem i have is its not my old number ? do i need to request a pac code?

4
Kash
iD Mobile Employee
6 months ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Has anybody had any luck accessing their account.

Not been able to access my account via app or online. Chat says they will report the issue to the Team. Has anybody else had an issue and have they had it resolved?

4
Kash
iD Mobile Employee
17 days ago
H
Newbie
HermitNewbie
asked in Ask a question.

ported out from ID, how to get refund of credit?

Hi, I have just ported away from ID and have £8.88 credit left on my account, I do not have an active direct debit as despite many attempts the system never allowed me to successfully set one up so I paid by debit card in advance. Live chat does not work! So can I contact an agent on here to get a refund?best regards, hermit.

10
Kash
iD Mobile Employee
3 months ago
Tony Scotney
Civilian
Tony ScotneyCivilian
asked in Ask a question.

Tony Scotney

I swapped to a SIM only contract two months ago for I think £12 per month but my last two bills have still been £35.43. And guess what, the site is down. Has anyone else had this issue?

6
Tom
iD Mobile Employee
20 days ago
Bradley Davis
Newbie
Bradley DavisNewbie
asked in Ask a question.

Data roaming charges confusing

I am confused with ID mobiles data roaming charges, if I have a 30gb per month package and i pay £10 per month it says on the roaming page that I can only use 7.42gb per month of roaming data? Can someone clarify what amount of roaming data I get for £10 per month?

4
Kash
iD Mobile Employee
1 year ago
J
Civilian
Jward82Civilian
asked in Ask a question.

Number port

My number is due to port over today, any ideas on what time this might happen? A bit anxious of having issues with old supplier etc

2
Kash
iD Mobile Employee
10 days ago
A
Newbie
Ajay83Newbie
asked in Ask a question.

Did i upgrade again too soon?

Hi, I upgraded my sim only to a £7 a month deal on 1st Feb. I then had a message in app saying I could upgrade again on 1st March, and found a better deal for £5 a month, so went for that. However the order has been cancelled for internal security reasons. Given Feb was only 29’days, is there an issue upgrading again so soon, and if so, how long should I wait before trying again? Thanks.

6
A
Newbie
1 month ago
M
Newbie
Miss PicklesNewbie
asked in Ask a question.

phone number not moved over

HiI changed over to ID mobile last week & arranged for my old number to transfer over on the 25th (yesterday) using PAC My old contract was cancelled yesterday however my old number hasn’t transferred across yet, is there something I need to do to sort this?TY

4
Tom
iD Mobile Employee
3 months ago
Mia Watling
Newbie
Mia WatlingNewbie
posted in Ask a question.

transferring number over

I asked for a PAC code to change from Tesco to ID on Friday I got all the information through and then on Saturday I got a message from Tesco mobile saying there was a technical hitch please try again later, I thought to message Tesco on a similar chat room and they said everything was fine there end. I want to keep my old number so I was going to transfer it over to ID, however it said it would be done yesterday between 8 am and 10pm (Tuesday 9th January) and my number still hasn’t worked so I’m not receiving text messages nor can I send them and I can’t call anyone can someone help please. 

6
andewhite
Legend
3 months ago
A
Newbie
Amy_wclareNewbie
asked in Ask a question.

switching provider

Hello, after I had ordered the phone, I had sent a PAC code over on one of you’re email links and selected today Tuesday the 19th for the switch with my number to be made, I just want to check if i will get a message saying it’s been switched and if I need to do anything further with my previous EE contract. My account with ID is still saying the number that you provided not the number I want to switch it over to 

12
P
Rookie
4 months ago
L
Newbie
lijayeNewbie
asked in Ask a question.

Stolen Sim Card

I've just upgraded to a pay as you go sim card only, however this was delivered to the wrong address and they have denied receiving it. I don't need the sim card, as I can still use my current one for my upgrade. Does anyone know if this stolen sim could be used and activated by this person. Can I get it stopped so that they can't use it?

3
L
Newbie
1 year ago
Connor McKenzie
Newbie
Connor McKenzieNewbie
asked in Ask a question.

Anyone else not got their currys voucher for pixel 7

I purchased a pixel 7 on 26/09/23. As part of this deal I was supposed to get a £75 voucher which was supposed to come between 2/11 and 2/12. As stated by below but still don't have anything.  

10
Tom
iD Mobile Employee
4 months ago
C
Rookie
CC213Rookie
posted in Ask a question.

WORST NETWORK BY A MILE!!

ID Mobile is by far the worst network provider I have encountered since my first mobile over 25 years ago.I have only been a customer for 3 weeks and already had 2 periods where I was unable to make calls.  Constantly dropping calls mid way through and never sure if recipients have received my text messages.  I find it truly unbelievable in 2024 a mobile company can’t do the basics.  In the last 25+ years I have never not been able to make calls.  In 3 weeks with IDM I have been unable to make calls.  today’s outage has been the worst so far.  I have been cut off since 0830 this morning and still can’t make calls although the IDM team are reporting that the issue has been resolved 😡

5
Lauren
iD Mobile Employee
3 months ago
T
Newbie
Tracey CahillNewbie
asked in Ask a question.

Calls Not Connecting

Having issues with calls not connecting.  Phone rings, I answer and call doesn’t connect then drops out.  Not a signal issue, or hand set or sim all checked.  Started to happen over last week, HELP!!! ID mobile please

9
Mohammed
iD Mobile Employee
11 months ago
M
Newbie
markdarlo2003Newbie
posted in Ask a question.

cancel stac code

Hi, I requested a STAC code instead of a PAC code from my old network. I would like to cancel and keep my old number but on idmobile network 

11
Tom
iD Mobile Employee
8 months ago
Hayden Hollowell
Newbie
Hayden HollowellNewbie
asked in Ask a question.

Locked my SIM and require a PUK code

Hi I've been dumb and locked my sim . I would ask in the live chat but that doesn't work either. Anyone alive to help me get my puk code please? 

1
Tom
iD Mobile Employee
1 year ago
J
Newbie
joncrantonNewbie
asked in Ask a question.

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

2
Kash
iD Mobile Employee
4 months ago
Gerry Proctor
Newbie
Gerry ProctorNewbie
asked in Ask a question.

Direct Debit

Dear iD mobile I have cancelled today my DD for a phone that I don’t have but for which I have been paying for the duration of the contract and now wish to cease all payments. The contract terminates in June.I hope you can help. I don’t have all the details required to enter the system to cancel. I would like to send an email please to confirm my decision today. I hope you can help me.All the best,Gerry.

1
andewhite
Legend
1 year ago
A
Civilian
AirlinedavisCivilian
asked in Ask a question.

travelling to iceland

I'm traveling to Iceland on Sunday will I be able to use my data as normal once I'm over there or is there something I have to do ? 

3
Kash
iD Mobile Employee
6 months ago
Jo Fear
Civilian
Jo FearCivilian
asked in Ask a question.

what is a monthly reoccurung charge qns why have i been charged too much.

I seem to have been charged almost double my monthly plan amount. It is under a monthly recurring charge? This is more than my monthly bill amount. 

1
andewhite
Legend
2 years ago
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