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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4864 Topics

Susie Cook
Newbie
Susie CookNewbie
asked in Ask a question.

Refer a friend - confirmation link not working

I referred my husband using the refer a friend scheme. He has now received his SIM card and paid the first bill but when he follows the link that was emailed to him so that he could input the account number to confirm his purchase it just takes him to the main refer a friend page.  I’ve already searched this forum so have tried incognito mode, chrome, safari, his phone, my phone, my laptop and they all lead to the same webpage!! Help!

9
Kash
iD Mobile Employee
3 months ago
Paul Goodwin
Newbie
Paul GoodwinNewbie
asked in Ask a question.

SIM Default Pin

What is the default SIM pin for a new SIM being used in a new phone.as I want to lock the SIM

4
Kash
iD Mobile Employee
5 months ago
A
Newbie
Angela HylandNewbie
posted in Ask a question.

Transaction Number - Welcome to iD email not received

I haven’t got my welcome e mail with my transaction number

1
Mohammed
iD Mobile Employee
9 months ago
P
Civilian
Phil 75Civilian
asked in Ask a question.

mifi

Hi, I am in Spain and want to use my phones SIM card in a mifi unit.  The sim works in the phone (roaming enabled etc) but not in the mifi any ideas why? Thanks 

2
P
Civilian
1 year ago
A
Newbie
aeansteeNewbie
asked in Ask a question.

I am not receiving calls or messages from non ID network numbers.

I am not receiving calls or messages from non ID network numbers.If I am am called or txt’ed from another ID mobile number the calls/message comes through.If I am txt,ed from an non ID number the message does not come trough. If I am called from a non ID number the caller is told the number is not available.I can send txt’s and call both ID & non ID numbers without problem.If I put my SIM in another phone that works fine with another SIM, my SIM behaves as above. While the other SIM works perfectly in my phone. Which suggests it is the SIM or account rather than the phone.I do not no the number off messages or calls I have missed because this is just unknown, but I think this has been happerning since I transferred from BT in October.The phone is an Samsung Galaxy A40 running Android V11.From what I can see the SIM has been activated, since when I try and activated it says it is already activated.

3
Kash
iD Mobile Employee
2 years ago
C
Newbie
cmclean10Newbie
asked in Ask a question.

Change of number

Hi all, apologies for what may be a stupid question but I can’t track down an answer. I received my new sim yesterday and put it into my phone. At the time of signing up, I entered my PAC code and old number for transfer. However, I haven’t received any notification that the transfer will happen and when it might. Is this an automatic process and should I expect it to occur imminently? Many thanks!

2
Kash
iD Mobile Employee
1 year ago
Paul0303
Newbie
Paul0303Newbie
asked in Ask a question.

Data speed is mediocre

I’ve just signed up with a contract from Carphone Warehouse. The data speeds are mediocre and I will be returning the phone. But I’d like to make sure that the pending PAC number transfer is cancelled so that I keep my number.How do I do that? I can’t find a contact phone number. 

2
Mohammed
iD Mobile Employee
2 years ago
Felix Liew
Newbie
Felix LiewNewbie
asked in Ask a question.

far east roaming

Helloi I will be travelling to Hong Kong and Vietnam. Both on list of international partners but not on roaming list. Does this mean I can use my inclusive data or not?thank you

2
Kash
iD Mobile Employee
6 months ago
Tim_mac
Newbie
Tim_macNewbie
asked in Ask a question.

Incorrect time device on Auto set time / automatic time zone

I have a Netgear Nighthawk M5 (MR5200) router.  I have it set to Automatic Time Zone and the time is out by an hour. currently 22:17 at the time of writing and the device time is at 21:17.  I would need to set as manual time zone and set it to UTC(+1) to correct it, however doing so is escalating an existing issue where the device is not registering on the network without the aid of an external antenna.  Still testing if the time is restricting access to the network.  Might try putting my 3 sim in the device and see if the time correct, I seem to remember yesterday when I got the device, the time was correct on 3.

2
Tim_mac
Newbie
1 year ago
Yoseph Taha
Newbie
Yoseph TahaNewbie
asked in Ask a question.

I HAVENT HAD SIGNAL SINCE LAST FRIDAY! wth is going on?

I haven’t had a signal since last Friday across multiple different counties between Gloucestershire and Coventry. What is happening?! I can’t make any calls when not on WiFi which has caused me a lot of stress, especially on my regular long journeys knowing im unable to contact the emergency or breakdown services! I’ve reset my network settings 3 times to no avail. I’m incredibly annoyed at the lack of communication. I’m not happy paying the ridiculous prices phone companies expect these days, ID included, if I can’t even use the bloody thing! If this continues, I will file a complaint and seek to terminate my contract.

9
Kash
iD Mobile Employee
2 months ago
U
Newbie
Ursula vanNewbie
asked in Ask a question.

contact with ID Mobile

My account is completely messed up. I can’t solve it on line. How do I speak to a human?

4
Tom
iD Mobile Employee
10 months ago
L
Newbie
laurabuddenNewbie
asked in Ask a question.

Services Blocked

Hi, I paid my bill this morning as I received a text to say payment was due.  It is showing on my account that you have received my payment, but it won’t let me set up a direct debit as it says I have an outstanding balance of “£0.00” and all of my services are still blocked. I am unable to use 5G, telephone or text. I have not received any text or email from ID Mobile to say the payment has been received, but I can see on my online account that it has. Please could this be resolved as a matter of urgency as I use my phone for work. Thanks,Laura

14
Mohammed
iD Mobile Employee
1 year ago
Ali3781
Newbie
Ali3781Newbie
asked in Ask a question.

Where did my data disappear to!

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over. This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

3
Tom
iD Mobile Employee
13 days ago
J
Newbie
Jadee98Newbie
asked in Ask a question.

Is EU roaming working?

Hello community, I want to find out if others have been able to use EU roaming as usual recently abroad? I last went abroad October 2023 to mainland Greece, and I couldn’t use any mobile data, calls and texts were fine, and I had all of the roaming settings on my phone, I made sure. I had to use my partner’s hotspot or other WiFi the whole time we were there.  I’m due to go away to Belgium in April and I’m really worried about history repeating itself and I won’t be able to access any mobile data, I just want to be reassured that my phone will be okay with mobile data otherwise again I will have to rely on my partner’s hotspot. thank you! 

6
Tom
iD Mobile Employee
21 days ago
C
Newbie
csquireNewbie
asked in Ask a question.

Transferring number from o2 to id, why has it not fully switched?

Hi all, I just joined id mobile and when I signed up for my contract provided a pac code to use and set up the date to change over for the 24th of August (Thursday). Thursday comes and my old phone linked to my old number goes dead, the number is no longer linked to the old sim and I restart my new phone and wait for the text message from id saying yhe port is complete. It's now Saturday and there is no text despite resetting my phone, resetting network, rebooting the phone etc.  I can call out on the phone to people but anyone ringing my old number is getting dead air and anyone ringing my id number is getting dead air. I am just a little frustrated. Can anyone help? Chris

3
Tom
iD Mobile Employee
8 months ago
Leannes91
Rookie
Leannes91Rookie
asked in Ask a question.

Replacement sim not working.

Hi, I’ve received my new phone and sim today after upgrading due to losing my phone last weekend. I activated my sim but it’s not working. I had my old sim blocked, can someone tell me if this needs to be unblocked for the new sim to work? If so can someone help me with doing this? Thanks.  

2
Mohammed
iD Mobile Employee
2 years ago
StewBacca
Newbie
StewBaccaNewbie
asked in Ask a question.

No signal for 2 days? Is there a service status page?

Hi there,i have no service on my phone. Have not had any for 2 days. My postcode is RH13 5EY - I cannot find a service status checker. Please advise

4
Tom
iD Mobile Employee
1 year ago
Chrissy Allen
Newbie
Chrissy AllenNewbie
asked in Ask a question.

How can I get second contract

I am trying to get a second contract but when I try to place the order the page says I am already signed up. How can I get the second contract? 

2
Kash
iD Mobile Employee
1 year ago
A
Newbie
ajbNewbie
asked in Ask a question.

Family bereavement

HiIs it possible to cancel my mobile phone contract for my partner who used the phone and sadly passed away, even though the phone is in my name? 

4
Kash
iD Mobile Employee
1 month ago
S
Newbie
StacyDNewbie
asked in Ask a question.

wont take payment

Hi. My partner is trying to take out a sim only deal but when he enters his card details it says ooops the details you have entered are incorrect. Despite the details definitely being correct it keeps saying the same. Anyone got any suggestions. It’s like ID mobile don’t want his business

2
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
RW87Newbie
asked in Ask a question.

damaged handset

My handset is broke beyond repair, signal is a nightmare and I've only been in the contract for a few months. Customer service is on its arse, any chance someone can message me and give me options on getting a new handset before I cancel please. Ive been trying to live chat but it's not working properly.

4
Mohammed
iD Mobile Employee
2 years ago
BigDaddyUK
Rookie
BigDaddyUKRookie
asked in Ask a question.

Phone does not see sim card

Hello. I received a new SIM card, inserted it into the phone, but the phone does not recognize the card, writes Insert a SIM card! Tested on Samsung Galaxy S23 Ultra and Oppo Find X3 Neo

8
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
tnst89Newbie
posted in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Hi, I want to keep my old number and already have a subscription with IDmobile. Trying to submit the PAC and not sure what is wrong, as the details I have inserted should be correct. Please advise. Kind regards, Nicole 

1
Tom
iD Mobile Employee
11 months ago
C
Newbie
ClaireemNewbie
asked in Ask a question.

Currys voucher no recieved

I have not received my £100 Currys voucher, as per the terms of the contract. I need it by tomorrow or I would like to cancel my contract please.

6
Kash
iD Mobile Employee
1 year ago
ELB
Newbie
ELBNewbie
asked in Ask a question.

Error message trying to give PAC details

I have been trying for two days to give my PAC details but I get an error message saying some of my details are incorrect:-We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.I have checked and checked again, all is correct. I cannot get through on live chat because this also has a problem and unavailable. When I try and call the customer service telephone line a message is played saying they are busy and also cannot take calls.I don't know what to do next? 

1
andewhite
Legend
1 year ago
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