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I HAVENT HAD SIGNAL SINCE LAST FRIDAY! wth is going on?


Yoseph Taha
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I haven’t had a signal since last Friday across multiple different counties between Gloucestershire and Coventry. What is happening?! I can’t make any calls when not on WiFi which has caused me a lot of stress, especially on my regular long journeys knowing im unable to contact the emergency or breakdown services! I’ve reset my network settings 3 times to no avail.
 

I’m incredibly annoyed at the lack of communication. I’m not happy paying the ridiculous prices phone companies expect these days, ID included, if I can’t even use the bloody thing! If this continues, I will file a complaint and seek to terminate my contract.

Best answer by Kash M

Hi @Kay1976,

Welcome to the Community!

It seems that it may be a faulty SIM card.

Please can you test the SIM in another handset?

If you have the same issue you may need to collect a replacement from your local Curry’s store or we can get one sent out.

 

Kash

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9 replies

andewhite
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  • December 6, 2023

There was a major incident with the Three UK (the iD Mobile network partner) mobile network last Friday (1st Dec) @Yoseph Taha

Since then, have you tried: 

  1. Turning off your handset.
  2. Removing the SIM, checking it is not damaged and free from finger-prints etcetera.
  3. Putting the SIM back in your handset.
  4. Restarting your device.

I had to restart my device to recover services after this incident.

 


Yoseph Taha
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  • 3 replies
  • December 6, 2023

I’ve removed the sim, cleaned and power cycled. Problem still persists. Sim isn’t damaged as far as I can tell.


Yoseph Taha
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  • 3 replies
  • December 6, 2023

I think I managed to fix it, I had to go into my mobile network setting and turn off the automatic network selection. I reselected ID network and then re-enabled automatic selection which seems to have worked. Bloody iPhones…


andewhite
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  • December 6, 2023

Strange, I’ve also got an iPhone @Yoseph Taha - all I did was power-off for 15-20 minutes, then restart.

I’m using iOS 17.1.2 - maybe you’re using a different version of iOS.


Tom
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  • 8484 replies
  • December 8, 2023

Hi @Yoseph Taha 

 

How’ve you been getting on after a switch of your network selection?

 

Tom


Kay1976
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  • 3 replies
  • February 18, 2024

My phone is saying emergency calls only and been doing this past week I've taken my sim out checked nothing wrong and still saying it and saying no data to I've paid my bill so I know its not that x

 


Kay1976
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  • February 18, 2024

 


Kay1976
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  • February 18, 2024

I am using my WiFi not my data 


Kash M
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  • February 20, 2024

Hi @Kay1976,

Welcome to the Community!

It seems that it may be a faulty SIM card.

Please can you test the SIM in another handset?

If you have the same issue you may need to collect a replacement from your local Curry’s store or we can get one sent out.

 

Kash