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Is EU roaming working?

  • February 27, 2024
  • 8 replies
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J
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Hello community, I want to find out if others have been able to use EU roaming as usual recently abroad? 
I last went abroad October 2023 to mainland Greece, and I couldn’t use any mobile data, calls and texts were fine, and I had all of the roaming settings on my phone, I made sure. I had to use my partner’s hotspot or other WiFi the whole time we were there.  
I’m due to go away to Belgium in April and I’m really worried about history repeating itself and I won’t be able to access any mobile data, I just want to be reassured that my phone will be okay with mobile data otherwise again I will have to rely on my partner’s hotspot.

 

thank you! 

Best answer by andewhite

Yes @Jadee98, in iOS 17.3, the option is found at: 

Settings > General > Transfer or Reset iPhone > Reset, then choose “Reset Network Settings”. 

 

 

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andewhite
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  • andewhite
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  • February 27, 2024

Probably happened because the APN value in your handset was incorrect, @Jadee98. 

If the APN value is not “id” (in lowercase), roaming mobile data won’t work, but calls and texts are fine.

This issue can sometimes be fixed by a NETWORK RESET - the procedure for doing this is usually explained in your handset user guide. 

 

 

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J
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  • Jadee98
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  • 2 replies
  • February 27, 2024

@andewhite  like everyone else on iD, I can’t see my APN settings on my phone. The network reset: is that when you go to reset and then reset network settings? I have an iPhone 

andewhite
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  • andewhite
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  • Answer
  • February 27, 2024

Yes @Jadee98, in iOS 17.3, the option is found at: 

Settings > General > Transfer or Reset iPhone > Reset, then choose “Reset Network Settings”. 

 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
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  • 8225 replies
  • February 27, 2024

Hi @Jadee98 

 

I’d recommend trying the above suggested by @andewhite while abroad to get the correct APN settings.

 

Tom

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S
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  • steveh8960
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  • 1 reply
  • April 5, 2024

My ID EU Roaming account has not worked for at least +14days,  Unable to get any support from ID

 

Tom
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  • Tom
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  • 8225 replies
  • April 10, 2024

Hi @steveh8960 

 

Sorry to hear this, please could you let us know what country you’re having issues roaming in?

 

Have you tried the above suggested?

 

Tom

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J
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  • Jadee98
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  • 2 replies
  • June 7, 2024

@steveh8960 I ended up leaving iD after doing all of the suggested steps and more and my eu roaming never worked, and that was in april I went to Belgium and it didn’t work so I left and joined tesco mobile - haven’t tried it abroad yet but my mobile signal at home in the uk has improved massively since being with tesco! 

Tom
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  • Tom
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  • 8225 replies
  • June 19, 2024

Hi @Jadee98 

 

I’m sorry to hear you’ve left us, best of luck with your new network.

 

Tom

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