Question

Where did my data disappear to!

  • 15 April 2024
  • 3 replies
  • 82 views
Ali3781
Rank

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.

I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over.

 

This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Ali3781,

Welcome to the Community!

Please can you check via your online account and see if you see the same data amount?


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ali3781
Rank

Hi Kash

My online account showed the same as the app and 6.3GB was rolled over.

Thanks

Tom
Rank
Userlevel 7
Badge +4

Hi @Ali3781 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?