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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4880 Topics

N
Civilian
Nattheman99Civilian
asked in Ask a question.

cant find upgrade plan

I’m looking to upgrade my phone. But I can’t find a plan online that I could in the shop for the same phone. Is there a way to get the plan that I was able to select in the shop, online? Or would I have to go back to the shop?

2
Tom
iD Mobile Employee
8 months ago
B
Newbie
berkovidNewbie
asked in Ask a question.

upgrade to 6G but can't connect to Wifi on my Samsung GlaxayA60e

switched to new upgrade 6G but now cant get internet connection on my Samsung GalaxyA20e it was working perfectly yesterday so frustrating 

1
Kash
iD Mobile Employee
8 months ago
kpretsas
Civilian
kpretsasCivilian
asked in Ask a question.

EU Roaming using 4G Router

I live in the UK and travelled to Greece for 3 weeks but I need to use my data using a Sim Router. I tested it and unfortunately, I do not get access to internet. When I use the sim card in my phone, all works fine. Could you please advise? Do I need to make any specific configuration? The router I am using is the following: TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked.

2
Kash
iD Mobile Employee
8 months ago
Peter Walker
Newbie
Peter WalkerNewbie
posted in Ask a question.

offer length

H

1
Kash
iD Mobile Employee
8 months ago
K
Newbie
Kev36hNewbie
asked in Ask a question.

Missing Earbuds Pixel 7 Pro

I ordered a Pixel 7 Pro with the offer of free earbuds.  Phone has arrived but no earbuds.  This seems a common issue with ID mobile.  How do I get the free buds delivered.

7
C
Civilian
8 months ago
S
Newbie
Sean.goldsmithNewbie
asked in Ask a question.

refused contract

Why am I constantly being refused a contract for my wife 

1
Kash
iD Mobile Employee
8 months ago
David Riggs
Civilian
David RiggsCivilian
asked in Ask a question.

network problems

How do I report a network problem in my area 

2
Kash
iD Mobile Employee
8 months ago
S
Civilian
Surfer1990Civilian
asked in Ask a question.

Reporting identity theft. Cannot get through to livechat

I have been a victim of identity theft and would like to report this to ID Mobile. I have a crime reference number already but have had difficulty talking to a service agent through the live chat app

2
Kash
iD Mobile Employee
8 months ago
F
Newbie
Farooq ShahNewbie
asked in Ask a question.

Identity Thef

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received. 

1
Kash
iD Mobile Employee
8 months ago
Jess Hudson
Newbie
Jess HudsonNewbie
asked in Ask a question.

voicemail

I’ve just moved over from vodaphone, I’ve gone to dial my voicemail as I have messages pending in there and it keep saying my cap limit is £0 when it’s set at £25. Anyone know what’s happening or what to do please 😩

2
Kash
iD Mobile Employee
8 months ago
J
Newbie
james4444Newbie
asked in Ask a question.

Change switch over date from old number to ID mobile

Just received my new ID Mobile Sim and got a switch over date of my old EE number to ID mobile of 31/08/23 is there chance of changing it to ASAP.

3
Kash
iD Mobile Employee
8 months ago
John Havelock
Civilian
John HavelockCivilian
asked in Ask a question.

PAC transfer error

Having left idmobile and transferred my number to Lyca I decided to transfer back and ordered a new 2 year SIM contract, When I transfered my number from Lyca back to my new contract the PAC transfer has been  transferred to my old account? How do I get my phone number transferred to my new account and the new account registered?

2
Kash
iD Mobile Employee
8 months ago
M
Newbie
Mollypink27Newbie
asked in Ask a question.

My order for a new phone has neen accepted but heard mothing for 6 days

HiI was accepted last Friday to become a new customer and for a new phone and was told someone was going to be in contact with me regarding the handset. I’ve tried to get hold of someone on the telephone number and now been waiting for someone to get back to me but as of yet still heard nothing. How can I find out what is happening? Thanks Molly 

3
Kash
iD Mobile Employee
8 months ago
G
Newbie
gadget1974Newbie
asked in Ask a question.

Supplied PAC code, now neither sim works

Hi, I have just bought a 2nd sim for my daughters phone and went ahead with the porting of her number across from three.   Switch was due to happen yesterday and her 3 sim went dead however her ID mobile sim now refuses to connect to the network.  I have tried switching off and on and manual network selection but nothing happening.Help! 

6
Tom
iD Mobile Employee
8 months ago
Paul Watson
Newbie
Paul WatsonNewbie
asked in Ask a question.

Atrocious coverage, despite coverage map!

Despite appearing to have 4G indoors and even 5G sat on my driveway, the actual signal is atrocious!In my kitchen (which has line-of-sight to the mast!) I get intermittent service today, at best!Some days it’s great, other days it’s unworkable and I end up with numerous missed calls.The coverage map shows 4G as good indoors and 5G as good outside and yet neither is true of late!Bizarrely, the best 5G signal I get is up on the moors, in the middle of nowhere - which is pretty useless when I’m trying to operate my business!Not, by any means, what was promised! I had high hopes for IDMobile, but feeling very let down now.

7
Tom
iD Mobile Employee
8 months ago
R
Civilian
RMcCivilian
asked in Ask a question.

merging calls & group texting on iPhone

With my current provider I can’t merge calls on my iPhone, neither can I do group texts.  Are both these functions supported if I move to iD Mobile?Thanks

1
Kash
iD Mobile Employee
8 months ago
Lily-Rae Hewitt Jas
Newbie
Lily-Rae Hewitt JasNewbie
asked in Ask a question.

HELP! My sim card has not arrived (nor have I received tracking)

Ordered my new sim card with my monthly plan days ago. Got an email and have since set up a direct debit etc but my new sim card has not arrived and I have not even received tracking details. If this is not sorted by tomorrow, I will have no choice but to cancel my direct debit and plan with you and go back to my old provider. Please give me a tracking number right away.  

7
Tom
iD Mobile Employee
8 months ago
K
Newbie
K OmarNewbie
asked in Ask a question.

My Phone Number might have been cloned?

So I’ve been getting text messages from people stating I’ve called them when I haven’t and at this point I’m thinking my number might’ve been used for a scam call. What do I do?

1
Kash
iD Mobile Employee
8 months ago
L
Newbie
Laurence webdillNewbie
asked in Ask a question.

no 4g

I activated my new Galaxy A54 yesterday,transferring my old SIM a d number. I am struggling to get any data there is no 4G signal on the phone. Any ideas? Data roaming is switched on and it works fine via WiFi Cheers 

2
Kash
iD Mobile Employee
8 months ago
T
Newbie
tuscan72Newbie
asked in Ask a question.

allowance overseas EU

HelloI am abroad and I was not aware that I can use only 30gb of my 120Gb data. I got a message saying that my allowance is over, I bought an additional 1gb for £5 but still doesn't work, any reason why they cap to 30gb and how can I add data for the next 3 days?

8
Tom
iD Mobile Employee
8 months ago
Dan Lockett
Civilian
Dan LockettCivilian
asked in Ask a question.

Ear Buds Terms Incorrect - Denied Gift

Hi, The terms on the website are as follows; Step 1:Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only.I have highlighted the word ‘or’ as this makes two separate terms of which either can be fulfilled to qualify. I have just been told my purchase of an s23 does not qualify for the earbuds as I haven't also purchased the correct data plan. The terms should be either an ‘and’ or just a comma. This has led into a contract under a false pretence.Now I am paying more for a contract which I could have had cheaper elsewhere. I was offered £20 off my bill which is just short of insulting as I’m technically out of pocket by £149.99 plus the difference between this contract and the cheaper alternative. I

4
Mohammed
iD Mobile Employee
8 months ago
Florentyna Laba
Newbie
Florentyna LabaNewbie
asked in Ask a question.

sending international messages

I cannot send any messages outside the UK.  I get message, ID error 0,. What I need to go?  I have some extra money on my account. 

2
Mohammed
iD Mobile Employee
8 months ago
Una Norris
Newbie
Una NorrisNewbie
asked in Ask a question.

Text Message Number

Hi,  I recently ported my old number onto my new phone, most things seem to have gone well, but when I send text messages to other people it appears that I am sending from a different number, I have a samsung galaxy S23.Can anyone suggest how I can fix this problem.Pleaseeeeeeee.

2
Mohammed
iD Mobile Employee
8 months ago
Lisa Gibson
Newbie
Lisa GibsonNewbie
asked in Ask a question.

refer a friend, have not received voucher.

I purchased my phone and completed the link for refer a friend and it said congratulations but now is nearly end of August and 2 payments have been paid as per the conditions and still not received anything.....

1
Mohammed
iD Mobile Employee
8 months ago
DDS
Civilian
DDSCivilian
posted in Ask a question.

NO SERVICE - NO PORTING DONE

NO PORTING DONE - CANNOT EXPLAIN WHYNO SERVICE - NO DATE SET TO BE IN SERVICECUSTOMER SERVICE A JOKE - WAIT 3 DAYS FOR A REPLYCOMPLAINTS PHONE NUMBER IS FOR CUSTOMER SERVICES - YOUR NOT ALLOWED TO SPEAK WITH THE COMPLAINTS TEAM SHOULD BE ASHAMED OF YOURSELVES

1
Mohammed
iD Mobile Employee
8 months ago
Terms & Conditions
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