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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4918 Topics

R
Newbie
robsprattNewbie
asked in Ask a question.

I need to speak to ID but can't get through to someone

HOW do you speak or chat with someone at ID? It seems impossible. The chat links never work. I have tried via my mobile and my pc, using all the browsers I have, and nothing works. Chat is NEVER available. I have a serious problem with my new sim and I NEED to speak to someone at ID about it NOW. How do you make chat work, or else, is there a phone number that I can call where I can speak to a human being. ID seem fine until there is a problem or you need to speak to them. When that happens, I have never encountered a worse support system.  

3
Mohammed
iD Mobile Employee
1 year ago
U
Newbie
Unhappy MichaelNewbie
asked in Ask a question.

Why did a credit check return declined?

Hi,Hope someone can help.Popped in to a Curry’s store today in Sussex and was about to purchase outright a new phone, the Samsung Flip 4. Staff advised me it would be cheaper to go the contract route and showed me how. Fair enough, let’s do this. Not a huge saving but every bit helps and the ID Mobile sim offered would give me free unlimited calls to anywhere in the EU apparently. Useful as I have family living in Cork. To my horror the credit check came back as declined!How can this have happened? I have money in the bank, two credit cards with £25k combined limits and zero balances, no adverse. Before coming on this forum I checked with Experian and even opened an account with them. My rating is high, no missed payments for anything, no late payments for anything, so I am at a loss.Any idea why the check was declined?  

3
Mohammed
iD Mobile Employee
1 year ago
T
Civilian
tvdxCivilian
asked in Ask a question.

Need proof of purchase

I need proof of purchase, how can I get this?Thanks

3
Kash
iD Mobile Employee
1 year ago
S
Newbie
Stevie.HNewbie
asked in Ask a question.

Is the Unlimited data package deliberately slow?

I previously had the 10mb data package and speeds were superb. Switched to unlimited data and can barely use the Internet on my phone, 4g or 5g the speeds are less than 1mbps. Makes the unlimited data redundant or is that the idea?  🤔

3
Kash
iD Mobile Employee
1 year ago
P A C
Newbie
P A CNewbie
asked in Ask a question.

What is my iD number?

 I have received the Sim card.  There was nothing else in the bag advising me what the ID mobile number is. i intend to use my old number but have a PAC code but no good as I dont have the ID mobile number to use to transfer my existing number it over to ID.  Transfer No is 435342399  Re order 122868968.   If I cant get this sorted quickly will  cancel transfer and leave . #Thank you  

3
P A C
Newbie
1 year ago
Max Irving
Newbie
Max IrvingNewbie
asked in Ask a question.

data/ calls/ texts not working

I have an issue, iD mobile claims that I have unlimited data and calls/texts but it doesn't let me make calls or texts or use my data saying that I need to pay more money yet I am still paying for my bundles every month. I decided to wait until my bundle renewed and it is currently full but it's still not letting me use my data saying I need to sign into the network but redirecting me to an error page, I have filed an official complaint over a month ago and was told I would hear back from them within 5 days but have heard nothing. This is unacceptable. Please fix this as I am paying £15 a month and am not even able to use anything that you claim to be providing me. Thanks, Max

3
Tom
iD Mobile Employee
1 year ago
A
Rookie
AdrianB75Rookie
asked in Ask a question.

OPPO A53 and WiFi calling

Hi Guys, Just a quick question… I have just discovered what WiFi Calling is, after searching what the little phone symbol is that randomly appears next to my WiFi symbol. Further digging in to my settings revealed that WiFi Calling is turned on. This is where I’m getting confused… I looked up WiFi Calling on iD Mobile and my phone is not in the ‘compatible phones’ drop down box. I don’t understand. I would be grateful if someone could help me understand. Thanks.

3
Mohammed
iD Mobile Employee
1 year ago
G
Newbie
GFSNewbie
asked in Ask a question.

We've tried to process your STAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I’ve tried to enter my STAC and received the above error.  I have supplied all the necessary info.Can someone from IDMobile, please assist?

3
G
Newbie
1 year ago
Yankeeron
Newbie
YankeeronNewbie
asked in Ask a question.

number not on network

Regularly when I dial a number I get the message this number is not on your network  this happens for all the numbers I try to dial I have to switch off my phone to rectify it. Why is this happening? How do I resolve it without turning my phone off?

3
Tom
iD Mobile Employee
1 year ago
R
Civilian
Ron BasnetCivilian
asked in Ask a question.

PAC CODE ISSUE

Hi, I am switching from giffgaff to ID and have filled out the PAC request section but I keep getting the same response with “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could I get some assistance on this? Many thanks! :)

3
andewhite
Legend
1 year ago
P
Newbie
Phil HNewbie
asked in Ask a question.

Issue downloading bills

Have been trying to download my recent bill from ID, I get a message to check my Internet settings. This has never happened before, nothing has changed and never been a problem. Any ideas? 

3
Kash
iD Mobile Employee
1 year ago
Mick Osborne
Newbie
Mick OsborneNewbie
asked in Ask a question.

sim only

I have just moved to sim only deal and thought you just carried on with existing sim but have now received a new sim in post do I have to change it over and how do I get my existing information from my old sim on to my new one 

3
Mick Osborne
Newbie
1 year ago
C
Newbie
chipmunkNewbie
asked in Ask a question.

Old debt, need an admin please

Hi - I had an old default that was paid off, but hasn’t been removed from my credit file, the final payment hasn’t been updated from five months ago. Was told by Experian to contact you. Thanks.

3
Tom
iD Mobile Employee
1 year ago
Kerie Grant
Newbie
Kerie GrantNewbie
asked in Ask a question.

Delivery Receipt

Hello I need a copy of my delivery receipt that shows a VAT receipt to help with a promotion of a Chromebook? It was for a Pixel 6  

3
Mohammed
iD Mobile Employee
1 year ago
N
Civilian
nat06Civilian
asked in Ask a question.

Can I port my sim to ID mobile while aborad (EU)?

Is it possible to transfer my old number, onto my new iD mobile sim, while I am abroad with both sim cards in the EU? Or will it only work in the UK? 

3
andewhite
Legend
1 year ago
Danielle Ware
Newbie
Danielle WareNewbie
asked in Ask a question.

primary and mobile data

I have just moved from EE to iD - I got a new phone as well. I have transferred all apps etc and all fine. I got a PAC code and this has been accepted however now I seem to have 2 networks connecting. I have mobile connection to iD and primary is connected to EE. I turned to phone off and on again and now primary has changed to business. I have 2 signal bars in the top right of my iPhone as well. When I try to make a call it says “last line no longer available - do you want to call with one of your remaining lines?” I have no idea what any of this means. Can you help? 

3
Mohammed
iD Mobile Employee
1 year ago
Ann3891
Civilian
Ann3891Civilian
asked in Ask a question.

you still didin’t switch my number to id

 I have still not had my number transferred over or had any communication whatsoever from ID Sent PAC Code over and message said was submitted on Wednesday, that means today I should be switch to ID!  so can I ask what the problem is please?

3
Tom
iD Mobile Employee
1 year ago
Hannah Gibbard
Newbie
Hannah GibbardNewbie
asked in Ask a question.

Can I cancel a PAC request once submitted to anither provider? i have changed my mind about leaving iD.

I have just submitted my PAC code to Sky to move my iD number but I’ve changed my mind and want to keep the iD account. 

3
Tom
iD Mobile Employee
1 year ago
Zoe McGlade
Newbie
Zoe McGladeNewbie
asked in Ask a question.

multimedia charges on bill

I don't understand why a multi media charge appears on my bill to myself? How could I send my own number any pictures or emojis? The charge is on the same day within minutes of each other. It's not alot of money but that's not the point and I certainly don't want to do it again so what have I done to get this charge? 

3
Mohammed
iD Mobile Employee
1 year ago
Dominik Korenko
Newbie
Dominik KorenkoNewbie
asked in Ask a question.

iPhone 14 pro max

Hello I have a quick question does anyone know when will I get my iPhone 14 pro max I have pre-order it on the 9th of September and id haven't mentioned any specific dates of when they are supposed to receive the new iPhones or anything and I wasn't able to get in contact with them.

3
WelshPaul
Legend
1 year ago
Amanda Gore
Newbie
Amanda GoreNewbie
asked in Ask a question.

Airplane Mode

Is it necessary to turn Airplane Mode on when abroad or turn roaming data off?

3
andewhite
Legend
1 year ago
InnocentVictim
Newbie
InnocentVictimNewbie
asked in Ask a question.

which countries does ID Mobile trade in please?

I was told ID Mobile are Ireland based (via their social media channels) but attempted to make contact and was told they ceased trading in Ireland in 2018. Is this correct please? Also, do they reach as far as Switzerland? Thank you.  

3
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JohnnyNultyNewbie
asked in Ask a question.

Help Please

Is this were you get HELP?

3
Mohammed
iD Mobile Employee
1 year ago
John 'Doc' Warner
Newbie
John 'Doc' WarnerNewbie
asked in Ask a question.

Data usage message.

Hi all. Just received a message from ID informing me that I have used 80% of my Data Allowance. However, my Account Dashboard shows I've only used just over 690MB from my 10.63GB Allowance.Does that 10.63GB include my 10GB add-on?Thanks John 

3
Mohammed
iD Mobile Employee
1 year ago
Amanda Battman
Newbie
Amanda BattmanNewbie
asked in Ask a question.

Charges for calls from UK mobile to a Cyprus Mobile

My mother lives in Cyprus and has a Cypriot mobile network phone. What would the charges to this phone be from my UK mobile phone? Are they included if I am in the UK when I am calling her? TIA 

3
andewhite
Legend
1 year ago
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