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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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Welcome to the ‘Ask a question’ subforum

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NanceNewbie

asked in Ask a question.

I've been charged for data in corfu when I drove around the island. The rest of the week no problem so why am I getti g charged now?

So data roaming on because I know corfu is included in EU as part of Greece but when I drove around the island I was all of a sudden getting charged and not a small amount. How do I get a refund for this?

1 year ago

Talib_kweliNewbie

asked in Ask a question.

fraudulent letter received

Hi, I’ve just received a letter from you thanking me for setting up a new direct debit and that you will collect £35.99 each month. I am not a customer and I have not set up a direct debit with you. I am very concerned that my identity is being used fraudulently. Can you advise me how to log this as fraud and cancel this.

1 year ago

Colin FloodNewbie

asked in Ask a question.

data

Hello.If the roaming and international are on does this cover data abroad also?

1 year ago

Chloe RandallNewbie

asked in Ask a question.

ordered wrong colour phone

I recently just ordered a new phone And it’s in the wrong colour! How can I change that?

1 year ago

JeweldaleNewbie

asked in Ask a question.

Unable To get a Data Conection while roaming in France

HiI have a ID Mobile SIM in my car to provide a data conection for my car systems. This worked perfectly well in the UK until I arrived in France. I now can’t get a Data connection which stops me getting live traffic information etc. I have checked on the ID Mobile App and roaming is switched ON on SIM settings.I have checked the settings on the car network and I have the following but think some of the settings are wrong because they are blank ?Network Settings: 3 UKNewwork Provider: Orange FData Roming: ONAccess Point Name: three.co.ukUsername: BLANKPasskey: BLANKAuthentication: NormalThese are the only settings I have and I have tried removing and reinstalling the SIM card with no joy.I have no other phone that takes the full size SIM so can’t check the SIM in a phone.Please can someone advise of a solution ? CheersMark

1 year ago

cprydeNewbie

asked in Ask a question.

app setup

Hi, I am using the sim in a garage alarm, so once the activation code is sent to the alarm I’m unable to receive it & set the app up. Is there any way round this? cheers

1 year ago

Chris O'DonnellNewbie

asked in Ask a question.

Contract declined due to failed credit check

My order was declined due to failed credit check but my score is fine. I’ve already got an ID contract for my daughter and I was wanting one for me. Is there a way to review this?

1 year ago

Jonty SoperNovice

asked in Ask a question.

SIM only to new contract - latest bill correct?

Good evening.Probably one for the iD staff to confirm or clarify, but if anyone else knows. I’m just curious, that’s all.So, recently switched from a SIM only setup to a new device and service on contract. This effectively saw me move from £8 p/m to £22 p/m. All’s good here and it was the most-effective way to get all what I wanted - thank you iD!I’ve received my latest/new bill and I’m just confused. I know that costs and charges are usually billed in advance - and here’s where I’m probably missing something…16th day of each month is my ‘day’. Ordered my new setup on 2nd June and all associated data and things seem to have been put into effect as of that date. My latest (new) bill has credited me for - I guess - what was my old SIM only stuff from 2nd - 15th June. That I can understand. But my new charges are not 2nd - 15th June, rather 2nd June - 15th July. July? I would have assumed ‘June’ but bill me advance charges or something? Even writing this is confusing me, LOL ;

1 year ago

Becca BaillieNewbie

asked in Ask a question.

Can't look up information on my other number connected to my accound

Can anyone help. I have phone 2 numbers in my name with id mobile. The other one belongs to my x partner. He wants me to cancel it but I don't know how to. When I go on the app I can only get information for my primary phone number I use?

1 year ago

Janine BennettNewbie

asked in Ask a question.

SMS not working

Why can I not send SMS texts? I can receive them but not send them / reply…? thanks

1 year ago

JWJNewbie

asked in Ask a question.

Upgrade price no different to regular price

I’m wanting to upgrade from my current SIM only plan. The Upgrade options on my account show my chosen phone (Samsung A22 5G) as £13.99 pm for 2Gb. This is exactly the same price and data as I can get from other places. Is there no benefit to ‘upgrading’ rather than just buying new?

1 year ago

WelshBlueNewbie

asked in Ask a question.

Capped Limit reached on Unlimited Bundle ...

Trying to make a call it says I’ve reached my Capped Limit … despite it being unlimited minutes. The same with texts. The bundle is active until 19th of JulyNumbers dialed are all regular 01 or other ID Mobiles. Had a new SIM because of this … same issue.SIM doesn’t work in another iPhone either.Ideas gratefully accepted as I missed making some very important medical appointments today

1 year ago

AzathothNewbie

asked in Ask a question.

Roaming Charge Clarification.

I have checked the details for roaming in the EU and I am a little confused. As an example, I will be going to Germany, the relevant page states that my usage will come out of allowance, but also has a list of charges below this. To clarify, if I, for example, go to Germany and use 100mb of data, will I simply use 100mb from my allowance with no extra cost, or will I also receive a charge of £1 on my bill (as the page states a charge of £0.01 per mb for roaming).Thanks in advance for any help.

1 year ago

M qadirNewbie

asked in Ask a question.

don’t remember my number

Hoi had a monthly contract with id mobile a year ago or something. That number was registered with my sons iPad. For some reason iPad is asking me to put that number in but I don’t remember that if mobile number. Is there any chance you can help me with this. Thanks

1 year ago

SaqibNewbie

asked in Ask a question.

call continuity issue

Hi,I recently noticed long pause during my phone calls at home, it seems like as if line was dropped but then back online again in few seconds and its reoccurring the same during the call. I have 2 ID mobile phone lines with 2 separate handsets and both have the same issue. please advise how do i resolve this issue. thank you

1 year ago

Page 72 / 198

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