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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4875 Topics

Wynifred Wilson
Newbie
Wynifred WilsonNewbie
asked in Ask a question.

Cancelling Contract a moving abroadfter

I have moved abroad permanently and in the process of moving I have lost the ID Mobile SIM.  Please would you let me know how I may cancel the Contract?I have also forgotten my password and PIN, so I am unable to access the “Live Chat” service.

3
Wynifred Wilson
Newbie
1 year ago
Nance
Newbie
NanceNewbie
asked in Ask a question.

texting from UK to South Africa

Tried and failed to send text message from UK to mobile number South Africa. Keep getting 'message not sent' despite entering 0027 plus mobile number minus the first zero. I'm on a £6 per month contract. Don't understand why it won't send. Any suggestions?

3
andewhite
Legend
1 year ago
Tinymartin
Newbie
TinymartinNewbie
asked in Ask a question.

talk to customer services

Can anyone please tell me to contact customer services ? I like to pay bill, which doesn't work. Like to phone someone where there is no cap rubbish ? How to leave 1D and how much it'll cost?  Etc

3
andewhite
Legend
1 year ago
R
Newbie
r7nukNewbie
asked in Ask a question.

Reporting Identify Fraud

I have just received a letter regarding an account that has been set up in my name (I have recently been a victim of identity theft). Can you please let me know how I report the fraud and shut the ID mobile account as soon as possible?Many thanks.  

3
Rory
Newbie
1 year ago
Charles Clark
Newbie
Charles ClarkNewbie
asked in Ask a question.

SIM Card not received

I received my new phone at the beginning of the week but so far have not received an ID Mobile SIM card. When can I expect my new SIM Card, please?

3
andewhite
Legend
1 year ago
Tsvetomir Tsvetanov
Civilian
Tsvetomir TsvetanovCivilian
asked in Ask a question.

NEW phone new plan upgrade

Hello, I am considering taking a new phone and changing my current operator. I looked at your offers and settled on one and I have a question about the offer.The plan I chose was £ 44.99per month (24-month plan) £ 99.00 upfront cost Unlimited Data,Unlimited Minutes,Unlimited Texts with IPHONE 13 PRO GREY 128 GB.My question is, can I pay £ 200 in first installment and what will be the other installments?

3
Kash
iD Mobile Employee
1 year ago
W
Newbie
Wendy.martinNewbie
asked in Ask a question.

Samsung Galaxy A51 keeps freezing

My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

3
Mohammed
iD Mobile Employee
1 year ago
I
Newbie
iamluvrinneNewbie
asked in Ask a question.

PAC CODE not working

Hi there, I was given a pac code to switch from Id to another provider and it expired yesterday. Apparently it was wrong so I couldn’t kept my old number. Please help me to get a new pac code

3
WelshPaul
Legend
1 year ago
S
Civilian
stuartdnCivilian
asked in Ask a question.

Proof of Ownership Required for Insurance Claim

I need to send proof of purchase with make and model of device, IMEI number and date of purchase of the mobile phone i bought through ID Mobile, please can you help? Thanks

3
Kash
iD Mobile Employee
1 year ago
D
Newbie
davidkilbyNewbie
asked in Ask a question.

£6 charge for calling helpline?!

There was a long delay between my previous number being active and being recognised on the app, so I called the ID helpline - it was all automated options so I gave up after a minute or so, but was charged £6 immediately, despite it being an ID helpline called from an ID mobile number …. Outrageous !!

3
andewhite
Legend
1 year ago
Craig Lusher
Civilian
Craig LusherCivilian
asked in Ask a question.

Why is my new order i phone 13 not activated for 5G?

Why is my new order i phone 13 not activated for 5G? 

3
andewhite
Legend
1 year ago
Katy Marron
Newbie
Katy MarronNewbie
asked in Ask a question.

new number

I have got a new phone with me contract. I have transferred my old number over, but when I send messages, it appears as the number given by ID mobile despite changing it. Can you help??

3
andewhite
Legend
1 year ago
Heathercr3
Newbie
Heathercr3Newbie
asked in Ask a question.

I've been charged for data in corfu when I drove around the island. The rest of the week no problem so why am I getti g charged now?

So data roaming on because I know corfu is included in EU as part of Greece but when I drove around the island I was all of a sudden getting charged and not a small amount. How do I get a refund for this? 

3
andewhite
Legend
1 year ago
T
Newbie
Talib_kweliNewbie
asked in Ask a question.

fraudulent letter received

Hi, I’ve just received a letter from you thanking me for setting up a new direct debit and that you will collect £35.99 each month. I am not a customer and I have not set up a direct debit with you. I am very concerned that my identity is being used fraudulently. Can you advise me how to log this as fraud and cancel this. 

3
T
Newbie
1 year ago
Colin Flood
Newbie
Colin FloodNewbie
asked in Ask a question.

data

Hello.If the roaming and international are on does this cover data abroad also?

3
andewhite
Legend
1 year ago
Chloe Randall
Newbie
Chloe RandallNewbie
asked in Ask a question.

ordered wrong colour phone

I recently just ordered a new phone And it’s in the wrong colour! How can I change that?

3
andewhite
Legend
1 year ago
J
Newbie
JeweldaleNewbie
asked in Ask a question.

Unable To get a Data Conection while roaming in France

HiI have a ID Mobile SIM in my car to provide a data conection for my car systems. This worked perfectly well in the UK until I arrived in France. I now can’t get a Data connection which stops me getting live traffic information etc. I have checked on the ID Mobile App and roaming is switched ON on SIM settings.I have checked the settings on the car network and I have the following but think some of the settings are wrong because they are blank ?Network Settings: 3 UKNewwork Provider: Orange FData Roming:          ONAccess Point Name:  three.co.ukUsername:                  BLANKPasskey:                     BLANKAuthentication:            NormalThese are the only settings I have and I have tried removing and reinstalling the SIM card with no joy.I have no other phone that takes the full size SIM so can’t check the SIM in a phone.Please can someone advise of a solution ? CheersMark

3
Kash
iD Mobile Employee
1 year ago
C
Newbie
cprydeNewbie
asked in Ask a question.

app setup

Hi, I am using the sim in a garage alarm, so once the activation code is sent to the alarm I’m unable to receive it & set the app up. Is there any way round this?  cheers  

3
andewhite
Legend
1 year ago
Chris O'Donnell
Newbie
Chris O'DonnellNewbie
asked in Ask a question.

Contract declined due to failed credit check

My order was declined due to failed credit check but my score is fine. I’ve already got an ID contract for my daughter and I was wanting one for me. Is there a way to review this?

3
andewhite
Legend
1 year ago
Becca Baillie
Newbie
Becca BaillieNewbie
asked in Ask a question.

Can't look up information on my other number connected to my accound

Can anyone help. I have phone 2 numbers in my name with id mobile. The other one belongs to my x partner. He wants me to cancel it but I don't know how to. When I go on the app I can only get information for my primary phone number I use? 

3
Rory
Newbie
1 year ago
C
Newbie
CharlesburkeNewbie
asked in Ask a question.

How is Currys not performing for you?

Hello Community.Currys Carphonewarehouse on Idmobile.I have recently ( 1 week) taken delivery of my new Samsung S22 through Currys (Carphone Warehouse).I was persuaded by a salesman (when I enquired about delivery) to buy the official phone charger and a "very good" case at a good add on price. I accepted.I never opened the phone charger as not only was it not a Samsung one, it didn't even provide the max charging capacity of the phone (which is apparently low by current standards anyway ). I did open the case but it was not what I expected and couldn't allow a feature that I had got used to on my previous Samsung S10.I wanted to return both. I was told that I couldn't do so without returning the phone.These items weren't part of a package. They were add-ons.After a 54 minute phonecall ! which involved only 6 or 7 minutes of conversation, I was cut off.I don't know the next step if any. Can anybody help?

3
C
Newbie
1 year ago
M qadir
Newbie
M qadirNewbie
asked in Ask a question.

don’t remember my number

Hoi had a monthly contract with id mobile a year ago or something. That number was registered with my sons iPad. For some reason iPad is asking me to put that number in but I don’t remember that if mobile number. Is there any chance you can help me with this. Thanks 

3
andewhite
Legend
1 year ago
C
Civilian
cplo5Civilian
asked in Ask a question.

PAC code submission failure

I have tried to submit my PAC code using the online form but it keeps coming up with the same error message: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”Please can you advise as to what the issue is? I’ve never had an issue transferring my number before. My old provider is EE and they report no issues at their end. 

3
andewhite
Legend
1 year ago
S
Newbie
SaqibNewbie
asked in Ask a question.

call continuity issue

Hi,I recently noticed long pause during my phone calls at home, it seems like as if line was dropped but then back online again in few seconds and its reoccurring the same during the call. I have 2 ID mobile phone lines with 2 separate handsets and both have the same issue. please advise how do i resolve this issue. thank you

3
Kash
iD Mobile Employee
1 year ago
M
Civilian
mangemfrCivilian
asked in Ask a question.

I can't transfer my number because the website doesn't accept ny name as valid

I need urgent help as the online PAC service doesn't accept my last name as valid. I can't find any way to get through to iD to address this problem! Thanks in advance :) 

3
WelshPaul
Legend
1 year ago
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