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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4848 Topics

Hbirdy
Newbie
HbirdyNewbie
asked in Ask a question.

trade in

I sent me phone in for a trade in and haven’t heard anything from them. how did I contact them about this.. it’s been weeks

1
Kash
iD Mobile Employee
7 months ago
user2021
Rookie
user2021Rookie
asked in Ask a question.

What can I do to protect myself from the sim swap scam?

What can I do to protect myself from the sim swap scam? Can I ask ID to never transfer my phone number to another sim card without speaking with me in person? 

25
andewhite
Legend
7 months ago
T
Newbie
TigertilneyNewbie
asked in Ask a question.

Changed plan but not showing on account?

I changed my plan and received a confirmation message from ID mobile. I have also received a new SIM card, for some reason. However, on my account, the old plan is showing and there is no sign of the new one yet?How can I tell if my plan has been changed? Do I simply wait for the first bill, due on a different date from the date showing on the account with the out-of-date plan?What do I do with the new SIM? I wasn’t expecting a SIM card. I want to keep my number, just get more data and nothing else.

3
Kash
iD Mobile Employee
7 months ago
Diane Crabtree
Civilian
Diane CrabtreeCivilian
asked in Ask a question.

received 2 sim cards ,only ordered 1

Hi they sent me 2 sim cards when I only ordered 1.Now they have set 2 accounts up.I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors. Cannot speak to anyone only automated chat.Hope someone can help?. Thanks jeff. 

2
Kash
iD Mobile Employee
7 months ago
Susie Nee
Civilian
Susie NeeCivilian
posted in Ask a question.

cannot make calls

I want to speak with someone as have been told I've reached my cap but have been in the UK 

2
Kash
iD Mobile Employee
7 months ago
CatC
Newbie
CatCNewbie
asked in Ask a question.

Charged for data roaming outside of EU but in Norfolk - no refund!

Last weekend I was in Norfolk, on the sea front queing up for fish and chips as you do. I then got a text notification saying ‘Looks like you are roaming outside of the EU,  be aware that roaming costs can be expensive’.Shortly after I got a notification that I had reached 100 percent of my data cap and had been charged £15, some of which might be through location sharing but not all and as far as I know Wells Next the Sea isn’t outside the EU 🤣 I went on the online chat, twice to try and get it resolved and got nowhere, only to be told that I’d be charged for ‘maritime roaming charges’ even if you are in the UK next to the sea.What??This sounds madness. I’ve seen similar posts so I’m not the only one but did anyone get it resolved and refunded?

15
Kash
iD Mobile Employee
4 months ago
D
Newbie
Dee alex24Newbie
asked in Ask a question.

Port switch xompleted but old number cut off and ID Mobile number kept instead

I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.

21
Kash
iD Mobile Employee
7 months ago
Toni Lawes
Newbie
Toni LawesNewbie
asked in Ask a question.

no signal

I am not getting any phone signal but I do get 4g why is this? 

1
Kash
iD Mobile Employee
7 months ago
V
Newbie
vinmccannNewbie
asked in Ask a question.

Network in Armagh

Hi, Ive been unable to connect to mobile data in most of my city. Is the Network down? I’m in Armagh, Northern Ireland. Thanks so much

2
Kash
iD Mobile Employee
7 months ago
J
Newbie
JamesAndyNewbie
asked in Ask a question.

applying new plan to old number/SIM

I currently have a SIM only plan through ID. I found a better plan through uSwitch than was available through upgrading. After ordering, I've now learned that i can't transfer my old number to the new plan.My question is, can the new plan I've ordered be applied to my old SIM/phone number and that SIM used in the new phone?  I'd therefore not require the new SIM/phone number for the new phone?

4
Kash
iD Mobile Employee
7 months ago
D
Newbie
Deb13Newbie
asked in Ask a question.

Googe play - charge to mobile

Hey,Can you use bill to mobile using ID mobile in Google play? I was able to with my previous provider but can only see a three mobile option now and when I click activate it comes up with an error. Many thanksDebbie

2
Kash
iD Mobile Employee
7 months ago
S
Civilian
Sharmzy16Civilian
asked in Ask a question.

Can't login though details are correct

ID Mobile app does not recognize my login details. I have tried using the “forgot password/username” link but ID mobile does not recognize the my number and last name.How can I resolve this problem?

2
Kash
iD Mobile Employee
7 months ago
Jochen Weiss
Newbie
Jochen WeissNewbie
posted in Ask a question.

payment of a bill

how can I pay a bill manually? Nedd to know your IBAN.

5
Kash
iD Mobile Employee
7 months ago
Saralee
Newbie
SaraleeNewbie
asked in Ask a question.

SIGNAL STRENGTH DIRE

I have the worst signal going, I use an unlimited in a router as my internet and have a good router and even an omni Ariel booster. Netflix buffers no matter the weather and I'm sick of it but I can't seem to speak to a sodding human! What do you do? The signal checker says it's awesome signal but it bloody isn't!!! 

5
Kash
iD Mobile Employee
7 months ago
P
Newbie
paula.boardmanNewbie
asked in Ask a question.

referring my daughter

.my daughters current contract comes out of my account and her contract is in my name. I want to refer her to ID and keep her direct debit coming out of my account is this possible. I am a ID customer already

1
Kash
iD Mobile Employee
7 months ago
J
Newbie
jjj333Newbie
asked in Ask a question.

Unable to register

Hello, I'm unable to register my account. When I click the "Register" tab at https://my.idmobile.co.uk/ the page starts loading again and just hangs forever. Already tried in two different browsers (Firefox and Safari). What should I do?

5
Kash
iD Mobile Employee
7 months ago
S
Civilian
SagheCivilian
asked in Ask a question.

3year address history requirement for international students

Hi, I am an International student, been in the UK for a year now so I do not have 3years worth of address history. I would like to get on the 1 month sim only plan. Is it possible or am I only eligible for the pay as you go plans?

4
Kash
iD Mobile Employee
7 months ago
Tim Norton
Newbie
Tim NortonNewbie
asked in Ask a question.

pac transfer time limit

i currently have an O2 sim along with my ID one but eventually want to transfer my number from my O2 to ID…..what is the time limit on this, as in could i do it 6 months down the line….please advise

3
Kash
iD Mobile Employee
7 months ago
M
Newbie
maxsaint71Newbie
asked in Ask a question.

recovering my username and password doesn’t work

Hi, I can’t remember my password but when I ask to reset it and add my number, email and DOB that doesn’t work either.please help!

1
Kash
iD Mobile Employee
7 months ago
Hakan3380
Civilian
Hakan3380Civilian
posted in Ask a question.

ağ hizmeti kapsamı

merhaba bu uygulam veya sim kartıızı almak veya kullanmak istesek Türkiye de rahatca kullanabilirmiiyiz. bu konu hakkında acil bilgi verebilirmisiniz. özellikle iphone modellerinde

1
Kash
iD Mobile Employee
7 months ago
Olivier Catel
Newbie
Olivier CatelNewbie
asked in Ask a question.

Switching date: No porting date selected

Good afternoon!When I registered for ID Mobile I asked for a switch and selected a date, but in my welcome email it says "Switching date: No porting date selected". I've tried to make the switch on the website but it says there's an error. How can I check that the porting will actually take place? Thank you. OC

2
Kash
iD Mobile Employee
7 months ago
M
Newbie
mothhue
asked in Ask a question.

Help with missed payment on credit file

So I opened an ID Mobile contract back in August 2018 for two years and to my knowledge everything was paid up, sometimes I would have to ring up and make manual payments but I did this on time etc. At the end of the contract I phoned up and explained multiple times that I no longer lived at the address listed (can provide proof) and that I had been locked out of the user account and that I didn’t want the contract to renew. My family member had taken over the contract and billing and I had expressed to a lady on one occasion that I didn’t feel comfortable with this and just wanted the account closed. I made multiple like MULTIPLE calls about this and even had the password manually reset and thought that was the end of it.  That said, the contract went into rolling despite me asking for it to end. In January 2021 I got notification of a late payment via Clearscore because the contract was still running. I rang up and made the payment myself and it should be apparent that the name of th

1
Kash
iD Mobile Employee
7 months ago
Justyna Jackowska
Newbie
Justyna JackowskaNewbie
posted in Ask a question.

my bills is wrong

My last bill from £52 is wrong because on the 30th of August I sent  ONE text message from Turkey  to +and it has informed me that I have sent 4. Aswell as on the 31st of August to the number +there were 2 texts sent, the bill is wrong as I've not sent text that you have counted on by yourself and i want  the money back that you took that shouldn't been added.  My account number is-Please redo my payment before you take it out my account. Thank you 

3
Kash
iD Mobile Employee
7 months ago
E
Newbie
EyeDeeMowBileNewbie
asked in Ask a question.

Can I have my new phone delivered to my nearest Currys store?

I.m nearly due for an upgrade on my current 24 month contract. I have moved house recently...and all the mail for the entire building goes through a single communal letterbox. Everyone has access to the mail, but an honour/trust system is in place. I haven’t had any issues with mail thus far, but I’m slightly concerned that a brand-new mobile phone could prove too tempting for a would-be thief. I feel the same way about the phone being delivered by courier - anyone can answer the communal door and say they live at ‘XYZ’. So, I was wondering if I could have my new phone delivered to my local Currys store...and collect it from there. Thanks.

11
Tom
iD Mobile Employee
5 months ago
M
Newbie
Mj544Newbie
posted in Ask a question.

cant spend on bill

My spending cap doesn't work, Can u get some help please?

1
Kash
iD Mobile Employee
7 months ago
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