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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4968 Topics

L
Newbie
lizzie81Newbie
asked in Ask a question.

Issues with receiving phone calls and text message - new customer

I joined ID a week or so ago and transferred my number over which went through on Tuesday (although I never received a confirmation from ID). I can call people and send text messages and it appears as my old number, however no one can text or phone me. Calls go through to voicemail to my old provider.I can’t get the Live Chat to work, I can only speak to the Chatbot which isn’t helpful. I can’t create an ID  account as it wants the original ID mobile number and then sends a security code to that number, rather than my existing number.I have done the usual remove sim, turn off phone, messages etc. and nothing works.Please can someone at ID help me as I’m getting increasingly frustrated and need to urgently start receiving my phone calls and messages.Many thanks, 

3
andewhite
Legend
7 months ago
A
Civilian
AirlinedavisCivilian
asked in Ask a question.

travelling to iceland

I'm traveling to Iceland on Sunday will I be able to use my data as normal once I'm over there or is there something I have to do ? 

3
Kash
iD Mobile Employee
7 months ago
V
Newbie
Victoria gNewbie
asked in Ask a question.

fraud- complaint

I have reported fraud nearly 4 months ago and I received a letter on the 10th august confirming it was fraud and they have accepted it as a loss themselves as a fraudulent case. but it still shows on my credit account. I have logged 3 claims to get it removed through equifax. Everytime equifax have contacted I.d they write back stating they won’t remove it. It is now affecting my mortgage renewal and I am getting refused a mortgage, and i don’t have thousands in the bank to pay it off😳 what am I to do?I’ve been through the chat online and 4 of the agents left because they can’t be bothered to deal with my query 

10
Kash
iD Mobile Employee
7 months ago
Jane David
Newbie
Jane DavidNewbie
asked in Ask a question.

Trouble getting PAC code

I have been trying to get a PAC code and have not been getting a response to by text. When I tried to get one through my account it said ‘something went wrong’. I only got an automated response from Live Chat. How do I get a PAC code!? ID are legally required to provide it 

2
Kash
iD Mobile Employee
7 months ago
G
Civilian
Georgi1966Civilian
asked in Ask a question.

SIM delivery

Hello I purchased a sim card on the fourth today is the 6th still not there What should I do?

3
Kash
iD Mobile Employee
7 months ago
ChrisJ 2020
Newbie
ChrisJ 2020Newbie
asked in Ask a question.

How do I contact iD Mobile

I’ve recently ordered a phone which I’m waiting to come back in stock, but my current plan runs out soon and would like to know if I could get my sim separate so I can still use my current phone until my new one gets here. many thanks chris

2
ChrisJ 2020
Newbie
7 months ago
G
Rookie
gauge_bosonRookie
posted in Ask a question.

A better way to use WiFi calling!

Hi all!I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support.I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem.WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉.For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the tinies

23
boothy99
Newbie
8 days ago
Forest of Dean
Rookie
Forest of DeanRookie
asked in Ask a question.

cant register on ID mobile

I am new to id mobile, my new phone has my old number already transferred.  To register with id mobile I put in my own transferred number but it didn't know that (although that's the number on my phone) so I tried to register with the phones original number but it then sends the 8 digit pin to that number . Obviously I don't have that number so I can't retrieve the PIN as I don't have that number,  any idea?

11
Kash
iD Mobile Employee
1 month ago
C
Newbie
ChanellecrossNewbie
asked in Ask a question.

why has my contract not informed me i have finished contract however renewed without my concent

My contract was up on Oct 2023. I was not notified however I have been enrolled onto a new contract ending in 2024 - please help as I wish to stop this payment due to the price and I don’t have a new phone and refuse to pay that amount of money!

7
andewhite
Legend
7 months ago
Kama Cze
Newbie
Kama CzeNewbie
asked in Ask a question.

Can I get my old number back?

Can I get my old number back after I canceled iD Mobile services?I live in Poland and I cannot pay a payment outstanding balance for the amount of 2.41, what should I do? I don't have a UK credit or debit card, only a Lloyds account. Polish cards don't work 😪please help me and THX in advance xx

3
Kama Cze
Newbie
7 months ago
DawnOC
Newbie
DawnOCNewbie
asked in Ask a question.

overcharged but don’t understand why

My bill for this month is almost twice my monthly charge, and I don’t understand why.I have unlimited on all calls, texts & data. My bill shows no charges for anything but I’m being billed for recurring monthly charge(?). What recurring monthly charge? I have only been with ID mobile for 2 months with a £21.99 monthly contract but this month I’m being charged almost £42 & I cannot find out why.

5
Kash
iD Mobile Employee
7 months ago
S
Newbie
Sharkie994Newbie
asked in Ask a question.

Deal Removed to Upgrade to Google Pixel Pro 8

Yesterday my current phone broke so I was looking for options for new phone including upgrades with ID Mobile. There was a very good deal to upgrade to the Google Pixel 8 Pro: https://www.idmobile.co.uk/shop/upgrade/google-pixel-8-pro-256gb-bay but I can’t see the deal anymore, I assume the upgrade deal has been retracted already?

1
Lauren
iD Mobile Employee
7 months ago
Karen8242
Newbie
Karen8242Newbie
posted in Ask a question.

i used my PAC to transfer my number but three have cut me off now and my number hasnt been t

I used my PAC to transfer my number but three have now cut me off and my old number hasn’t transferred 

1
Lauren
iD Mobile Employee
7 months ago
Gabriela Krempaska
Newbie
Gabriela KrempaskaNewbie
posted in Ask a question.

friend referation

.

1
Nikhil P
iD Mobile Employee
7 months ago
M
Newbie
matildasNewbie
asked in Ask a question.

Accessing SMS messages

Hello I hope this message finds you well. I'm currently traveling abroad and using a different SIM card temporarily. I was wondering how I can access my SMS messages from my original number during this period. Is there a way to do this?Thank you for your assistance.Best regards,Matilda

2
Lauren
iD Mobile Employee
7 months ago
Mark Parry
Newbie
Mark ParryNewbie
asked in Ask a question.

waiting for sim

If my sim doesn’t arrive tomorrow how do I cancel 

2
Kash
iD Mobile Employee
7 months ago
H
Newbie
hemkompNewbie
asked in Ask a question.

Very slow mobile data

Hi, Al10 very slow mobile data speed, can someone fix this please! 

5
Tom
iD Mobile Employee
6 months ago
Luke Hatch
Newbie
Luke HatchNewbie
posted in Ask a question.

Accidently Pre Ordered 2 phones

Pre ordered the pixel 8 pro and on first go it gave me an error so went ahead again and the pre order went through. Looked at emails and I now I have 2 pre-ordered 😂 how do I go about cancelling one as there's nothing showing on my ID app ?  Thank you 

2
Kash
iD Mobile Employee
7 months ago
L
Newbie
LittledoddyNewbie
asked in Ask a question.

Subject Access Request

How can I get details of any records ID mobile have on me.I have been a victim of identity theft and thank to this I now have nearly a grand worth of debt for a contract I didn't set up.  

1
Kash
iD Mobile Employee
7 months ago
D
Newbie
Diane HughesNewbie
asked in Ask a question.

i can not use my phone outside my home address. what acan i fo?

There is noone to speak to a out it either just other people's issues. I've tried all the obvious with no luck. Who can help 

1
Kash
iD Mobile Employee
7 months ago
N
Newbie
nobbyNewbie
asked in Ask a question.

How long are contracts for the plan changes I can see offered in my account?

I want to change my plan to SIM only. have a selection of plans offered through my account but it doesn’t specify anywhere how long the contracts are - can someone please advise?Thanks!

10
Tom
iD Mobile Employee
6 months ago
Georgie Fromet
Newbie
Georgie FrometNewbie
asked in Ask a question.

will i be charged switching my number over

Hello, I have signed up for a new contract and my phone hasn’t come yet, I want to know when it coming? The bloke said the 2nd October to currys store and will I be charged switching my moblie number over to my new contract with you? 

2
Kash
iD Mobile Employee
7 months ago
Rob Artist
Newbie
Rob ArtistNewbie
asked in Ask a question.

Three and iDmobile switch

I am switching from Three to iDmobile . I want to keep my number but as iD uses the Three network is it necessary to do a PAC to keep my present number and to cancel my old direct debit to Three so I am not paying for two network charges 

3
Kash
iD Mobile Employee
7 months ago
Ran Her Gotch
Newbie
Ran Her GotchNewbie
asked in Ask a question.

urgent help needed pls

I have PAC code expiring on the 4th october 2023.However, the earliest my new provider can transfer the number is three working days. This is after my PAC code expires…Adding to that, I need to leave ID before 9th october. So I can not wait for the old one expire and apply for new one.Can I get a new or extended expiry date PAC as soon as possible pls.

1
Kash
iD Mobile Employee
7 months ago
Graham Butcher
Newbie
Graham ButcherNewbie
asked in Ask a question.

Graham Butcher

I have a confirmation letter re d/d asking if all details are correct. please notify if not. The phone number on the details is the number id issued on the sim, not my transferred number.Is this important, and if so, how do i change it as i cannot find where to do it?

3
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
Why iD Mobile?