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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4850 Topics

Lucy Harmer
Civilian
Lucy HarmerCivilian
asked in Ask a question.

Mobile order update – contact needed

I recently placed an order to switch my contract over to ID mobile and received an email asking me call 0207 1391 397 as there was an issue with my order. I have been on hold for 45 mins now and no answer. How else can I get in contact?

2
Tom
iD Mobile Employee
7 months ago
Jamie Lloyd
Newbie
Jamie LloydNewbie
asked in Ask a question.

phone number

I have changed my number over a few weeks ago with the pac code but when messages sometimes the temporary number that was given with phone comes up to the people I'm texting. How do I resolve this?

2
Tom
iD Mobile Employee
7 months ago
Antony Costello
Civilian
Antony CostelloCivilian
asked in Ask a question.

I need to change my password, but my phone has been stolen?

My phone has been stolen and I need to access my id app in so I can order a new SIM card. However I can't remember my password as I haven't had to type it in in about 4 years. and when I try to change password it asks me to verify using a phone I no longer have. I need another way to change my password but can't seem to find one, or be able to talk to a human being.

5
Kash
iD Mobile Employee
6 months ago
Stuart Mclachlan
Newbie
Stuart MclachlanNewbie
asked in Ask a question.

Adult content filter

I have turned adult content filter off on my app but still cannot access anything online as it continues to state insecure connection. I cannot find a straight answer on here, any help appreciated 

5
Tom
iD Mobile Employee
7 months ago
C
Civilian
callieCivilian
asked in Ask a question.

Unable to access account

Hi, hoping someone from support can chime in here…I’m trying to access my account but it is not accepting my login details stored in my password manager.So, I try and retrieve my username/password to make sure all is OK but it will not accept either my mobile number, surname or DOB. I have tried the mobile number I was given when signing up and the mobile number I transferred over but still no joy. I know my surname and DOB is correct. Thanks

3
Tom
iD Mobile Employee
7 months ago
R
Newbie
RebeccaB96Newbie
asked in Ask a question.

paid bill ahead but still getting direct debits

I have paid off the rest of my bill to January but I am still getting charged a direct debit. 

1
Kash
iD Mobile Employee
7 months ago
Diane K
Newbie
Diane KNewbie
asked in Ask a question.

how do add-ons work?

Last week I bought a 3GB add-on to last a month.today I had a message that I’ve used 100% of the data in my plan.I thought the add-on would give me more data.I am confused - please could someone explain.

3
Kash
iD Mobile Employee
7 months ago
Gordon Parr
Civilian
Gordon ParrCivilian
asked in Ask a question.

New Customers

I have opened two accounts last week for my wife and I and when I have received emails in regards to same the both phone numbers which are showing are not ours. Now is this a temporary issue until we give them the both PUG Codes or is this normal ?When I registered for two new accounts, I didn’t see any information to complete re PUG Codes, is it now to late to give themThanks in advance

2
Kash
iD Mobile Employee
7 months ago
P
Newbie
PezerinnoNewbie
asked in Ask a question.

No data and minimal signal for 10 days

Hi,Both myself and my mum have had zero data (apart from in the middle of the night) for the last 10 days. General phone signal has also been poor.Three suggest masts in the local area are being worked on but we’re both currently paying for a service we’re not receiving. To make matters worse I’m currently in the process of a house move and don’t have Wifi to fall back on!What are my options? My mum is on a rolling 30 day contract but I’m in the middle of a 24 month contract.Many thanks

8
Tom
iD Mobile Employee
7 months ago
James ds
Newbie
James dsNewbie
asked in Ask a question.

Difference between 1, 12 and 24 month plans

Hello. Could someone please clarify whether the data etc. paid for in the twelve month and twenty four month plans is the quota for the whole of that period (12 or 24 months) or the quota for each month?

7
Kash
iD Mobile Employee
6 months ago
Karolina Karol
Civilian
Karolina KarolCivilian
asked in Ask a question.

order

I placed an order for iPhone 15 and received the first e-mail that my order had been accepted, but since Friday I have not received information whether my order has been completed. how can I check this? Thanks

4
Tom
iD Mobile Employee
5 months ago
M
Newbie
mc88Newbie
asked in Ask a question.

For refer-a-friend, where is the self reporting page?

My friend sent me a referral link that I used for signing up.  I now have a working sim, an account, and my first bill, with the app fully set up on my phone.  So I am ready to submit my account id to complete the referral process.  But when I go back to that referral link, there is nowhere to add my account id.  And when I try to ask the automated assistant, it just says there are no assistants available, try again later.Today is the 14th day, so I need to get this sorted within the next couple of hours.  The whole ‘Currys gift card’ deal is starting to look like a scam.-MC

2
Kash
iD Mobile Employee
7 months ago
Mohamed F Shoaib
Newbie
Mohamed F ShoaibNewbie
asked in Ask a question.

deli

Change delivery address 

2
Kash
iD Mobile Employee
7 months ago
Mathew Paterson
Newbie
Mathew PatersonNewbie
asked in Ask a question.

getting payments out of bank and wondering how to stop contract with this provider as i have a contract with another

Don’t know how to cancel my contract with this company. Because I’m getting payments out of my bank when I’m not using this provider. 

2
Kash
iD Mobile Employee
7 months ago
Kathleen Seager
Rookie
Kathleen SeagerRookie
asked in Ask a question.

costs

Is there any sort of package I can get for my Apple phone when in America?  Or do I just have to use the free wifi when it is available and pay the standard rate for texts which Id advertise?  Thanks  

2
Kash
iD Mobile Employee
7 months ago
F
Newbie
Franco70Newbie
asked in Ask a question.

being cut off while talking to people.

Every time I'm talking to people, I keep getting cut off, people on the other side of the line can't hear me. Usually happens when I call companies numbers or numbers with options in their numbers, but never when I call my friends on their mobiles. It happened when I was with Three, so I changed the phone and the company. Now I am with iD mobile with a different mobile and I'm having the same problem. Can anyone help? 

1
Kash
iD Mobile Employee
7 months ago
Steve Clarke
Newbie
Steve ClarkeNewbie
posted in Ask a question.

billing query

Hello. I have just being going through my bank statement and realise I am paying for 3 accounts when I should only have 2 active accounts. This has been going on for several months. 

1
Kash
iD Mobile Employee
7 months ago
Stephen Hawkes
Newbie
Stephen HawkesNewbie
asked in Ask a question.

porting

I filled out the porting form a couple of days ago but only put the sim in my phone today. I have not received a text saying that the porting is underway. How can I be sure it is actually happening?

2
Kash
iD Mobile Employee
7 months ago
Lyndascorgie
Newbie
LyndascorgieNewbie
asked in Ask a question.

using sim only phone in Budapest

I have a sim only deal with unlimited minutes. Can I use this when I go to Budapest on holiday. Do I need to buy extra data? How do I set it up before I go?

2
Kash
iD Mobile Employee
7 months ago
A
Anonymous
asked in Ask a question.

Please delete my community account

There is no way for someone to delete their own community account. Lots of other posts confirm this.So can someone please delete my account on this forum for me?

1
Kash
iD Mobile Employee
7 months ago
John Pitchford
Newbie
John PitchfordNewbie
asked in Ask a question.

eSim stopped working

eSim stopped working after 3 weeks now got NO SERVICE message on screen. Not got a physical SIM to install

3
Kash
iD Mobile Employee
7 months ago
Grace E
Newbie
Grace ENewbie
asked in Ask a question.

How long does it take to get referal money?

I referred my brother to ID mobile back in July. He definitely used the link so I should be getting the referral money. I haven’t heard anything since, how long should this take to come through?

2
Kash
iD Mobile Employee
7 months ago
Ses6jwg
Newbie
Ses6jwgNewbie
asked in Ask a question.

change contract plan within 14 day cooling off

I took out a pay monthly contract with phone 7 days ago. The contract was £39 up front and 20.99 a month over 24 months including handset. The same contract is now £19.99 a month with no up front. As i am still within the 14 day cooling off can i request my tariff is changed to price match?

2
Kash
iD Mobile Employee
7 months ago
M
Newbie
MutityahooNewbie
asked in Ask a question.

brand new phone running hot

I've a brand new 14 plus iphone who's running hot with minimal usage and battery dying very quickly.  Matthew 

1
Kash
iD Mobile Employee
7 months ago
S
Newbie
sraperNewbie
asked in Ask a question.

Transfer phone number from my account to another person

Years ago a took out a contract for my son.He is now 18. What's the best way for him to setup his own account (assuming he passes a credit check!)?The obvious way is for me to request a PAC for the number and then for him to apply for a  new account and supply the PAC. However will that be allowed as the source and destination mobile network are the same.Or would it be easier to go to another network for 14 days! Which seems a bit daft!

1
Kash
iD Mobile Employee
7 months ago
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