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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4869 Topics

Lauren David
Newbie
Lauren DavidNewbie
asked in Ask a question.

how long for old number to port?

Gave PAC number at time of ordering SIM. My old SIM is no longer active and my new iD SIM is on a new number. How long until this changes to my old number. I’m a little bit stressed as I thought it would be pretty much instant and I need my old number for work. Anybody calling me today is being told my number doesn’t exist!  Thanks,Lauren 

5
Kash
iD Mobile Employee
8 months ago
MM2404
Newbie
MM2404Newbie
asked in Ask a question.

Roaming End date?

Hello is there any plan to have the free roaming removed from the sim only plans? I would like to join but don’t want to sign up if this is something that will change mid contract with ID

4
Tom
iD Mobile Employee
1 year ago
R
Newbie
r7nukNewbie
asked in Ask a question.

Reporting Identify Fraud

I have just received a letter regarding an account that has been set up in my name (I have recently been a victim of identity theft). Can you please let me know how I report the fraud and shut the ID mobile account as soon as possible?Many thanks.  

3
Rory
Newbie
1 year ago
C
Rookie
chrisbingeRookie
asked in Ask a question.

Use in UAE

Is it possible to buy an add on so that I can use my ID Mobile SIM in UAE? If not am I best off just buying a local SIM when there?

4
Kash
iD Mobile Employee
3 months ago
C
Newbie
CharlieJHNewbie
asked in Ask a question.

Checkout screen not completing order

Hi, I've been attempting for the last two days to complete an order for a new phone through ID's website (via uSwitch and Money Saving Expert. Submit all my details including billing and shipping address, but when clicking the "Continue" button nothing happens. I've tried this on multiple browsers (Chrome, Edge, Firefox - clearing cookies on each occasion) and left the page open for up to 15 minutes in the hope it's just poor page response times, but completely stuck.Frustratingly going through a price comparison website (and getting to ID's beta checkout page) is the only way to secure this particular deal, as going to ID direct or through my upgrades via the app makes the deal far more expensive.Any ideas?  

3
andewhite
Legend
3 months ago
Z
Newbie
zzHurrizzNewbie
asked in Ask a question.

Roaming allowance for loyal customers

Hi,I am happy with my tariff and data allowances and do not want to change. The same tariff is also still available for me to sign up to.However, as I joined a while ago, my roaming limit is on the old fair usage (at £8, just over 6gb).If I were a new customer signing up today I would get my full data limit up to 30gb.Why am I being penalised for being a loyal existing customer? In order to get the new fair usage yet stay on my same tariff and allowances do I really need to request a PAC and switch away only to come back again?Seems a little daft to me.Thanks 

4
Mohammed
iD Mobile Employee
8 months ago
Lesley68
Newbie
Lesley68Newbie
asked in Ask a question.

scam final demand notice

Brother’s received a final demand notice letter which is a scam.  It says he has 7 days to pay.  He hasn’t taken a contract out with ID mobile.  What should he do?

1
Siân
iD Mobile Employee
11 months ago
Henry Ingram
Newbie
Henry IngramNewbie
asked in Ask a question.

Currys Gift Card

Hi. I still haven't received my Curry's gift voucher and there seems to be no way to contact Id about it. Does anyone know how to get through to the company or can the company please respond to this. Thanks 

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
SLVACNewbie
asked in Ask a question.

My phone was stolen, ID Mobile are impossible to get in contact with. How can I contact them

My phone was stolen, and I need to get into my account to declare this, change details, etc. However, I need my phone to reset my password, and it is absolutely impossible to get in contact with ID mobile. I made multiple attempts, and after waiting in a queue for a while I eventually got a “sorry we’re too busy”. This is an absolutely serious issue, and im at a complete loss on how I can get in contact with ID mobile to make them aware of the situation. 

3
Lauren
iD Mobile Employee
11 months ago
Eddie Land
Newbie
Eddie LandNewbie
asked in Ask a question.

My old number hasn't ported over properly

My old number from tesco hasn’t ported properly. When I call or text someone it’s shows a completely different number from mine. my contacts don’t recognise the number??

2
Kash
iD Mobile Employee
16 days ago
Ash Lilley
Newbie
Ash LilleyNewbie
asked in Ask a question.

help me

Paid bill but still suspended 

6
Tom
iD Mobile Employee
14 days ago
C
Civilian
CJL1992Civilian
asked in Ask a question.

transaction number - where do I find it?

Hi,New to ID Mobile. Trying to arrange tranfer of my old No., and have PAC code, but do not have transaction code, never recieved the "Welcome" e-mail from ID Mobile.And have tried transferring, and YOU DO need the transaction number.Is there a way i can speak to a physical person from ID who can help correct their error. Cheers,CJL.

1
Mohammed
iD Mobile Employee
9 months ago
S
Newbie
Spark1Newbie
asked in Ask a question.

'Get up to 3 months free Apple TV, Music, and more' voucher

How can I now get this offer? The emailed link say’s it has expired but I should have until January to redeem.

1
Tom
iD Mobile Employee
6 months ago
Fiori
Newbie
FioriNewbie
asked in Ask a question.

Credit recored ruined

ID refused rather not willing to mention on my credit recored that I paid my bills, month after months complaint team  they keep saying give 4 to 6 weeks, when that up, they will say the last complaint is closed and start again, I am still waiting someone from ID whoever it might be is willing to communicate with credit recored companies all of them to show it is settled.Due to ID mobile incompetent journey from the start I had to pay for something it wasn’t my place to clear, first I finished my 24 months paying them without a fail. When it was time to stop the contract which I never use for the last year, they agreed to stop it at the end of the contract, but they did not. I stop my direct debit on 25th months want away for 3 months. As advised from Curry’s carphonewher house manager. Little that I know that this information will stop me buying propertyI am now stuck with bad credit, all my life I have paid my bills and now from credit score 900 I am below average for £87 that is not

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
aa6383ukNewbie
asked in Ask a question.

Change phone number switch date

Hi,I provided my PAC code from my previous provider when I signed up for my ID mobile number and asked to switch at a later date. I’ve since changed my mind and want to switch ASAP. Is that possible?

1
Tom
iD Mobile Employee
8 months ago
Shellll
Newbie
ShellllNewbie
asked in Ask a question.

emergency calls only

Anyone else having issues this morning seems like it happening every week now 

12
Tom
iD Mobile Employee
4 months ago
E
Newbie
Enver Cengiz
asked in Ask a question.

Poor signal.

Just started with id a couple of days ago. The signal is absolutely dreadful. And the mobile network is super slow. Even with 4g. Vodafone was much better. I am within my 14day cooling off period. How do I leave and can I stop my number from being transfered from Vodafone....or can I just transfer it back from ID to another company? 

6
Tom
iD Mobile Employee
7 months ago
M
Newbie
MarkusthebearNewbie
asked in Ask a question.

New contract sim only

I have just bought a new sim and set up my DD, not had any information regarding delivery yet. How long does this take please.

4
Kash
iD Mobile Employee
6 months ago
Ramesh Mandanapu
Newbie
Ramesh MandanapuNewbie
asked in Ask a question.

my monthly bill increased by £1.79 with out a notice.

Can you explain why bill increased from last two months with out any prior notice. I took this contract in Sep2021 that is not even a year length. I would like to Cancel the contract as increased price is not agreed. I need some one to explain on how to proceed? 

4
Rory
Newbie
1 year ago
A
Civilian
Alex BatesCivilian
asked in Ask a question.

I am trying to join iD but receive billing address error

I am trying to join iD but the ‘confirm identity’ 1p payment gives me the error “Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page.” I am certain the details have matched and have tried with a number of different cards and permutations of my name with no resolution. Help!

4
Tom
iD Mobile Employee
8 months ago
D
Newbie
DaKenMinNewbie
asked in Ask a question.

How long is my mobile service restricted for?

I recently had an outstanding payment on my monthly bill, almost as soon as I was notified about it but my services were still restricted, which stopped me from sending any text messages or calling anyone yet I still received some texts.I just want to know, if there is anything I can do to get these features back quicker or if I have to wait a full 24 hours for this to be resolved?

3
andewhite
Legend
1 year ago
ZH77
Newbie
ZH77Newbie
asked in Ask a question.

Trade-in bonus promotion not received

Hi, when trading in my phone for upgrade, there was a promotion of an additional £150 when purchasing a Samsung s22. I've received the original quoted amount but not this additional boost. It looks like I'm not the first person to have trouble with this, what do I need to do in order to get the promotion as promised? I've already contacted Carphone Warehouse on two occasions with no reply.Many thanks

10
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
liam crichlowNewbie
asked in Ask a question.

Faulty Return - Cancellation Mistake

I joined ID Mobile last week taking my number from 02, and taking a new phone and plan. Within 3 days the handset broke. The complaints team raised a faulty return and asked me to return the device and equipment. I was told I could exchange directly or for a different device and once the damaged item was returned I would get a call to agree delivery of a replacement. I didn't receive a call and ID Mobile cancelled my agreement instead in error. I have now been told that this can't be reinstated and I have lost my number that I ported over from 02 and have had for over 20years. Is there a way around this mess? Nobody within the complaints team seems intreested or willing to help.

7
Kash
iD Mobile Employee
5 months ago
Angela 1308
Rookie
Angela 1308Rookie
asked in Ask a question.

why are no calls coming through?

No calls are coming through today for some reason?  Any call was going straight through to voicemail… I’ve now turned it off but, still no calls are coming through …very frustrating ! 

3
andewhite
Legend
2 years ago
H
Newbie
HuzhussainNewbie
asked in Ask a question.

network down

My network has been down all day. When will the network be back online like normal? 

6
Tom
iD Mobile Employee
8 months ago
Terms & Conditions
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