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help me


Ash Lilley
Community Member

Paid bill but still suspended 

Best answer by Kash

Hi @Ash Lilley @Mikey Carter @Rachel Tizzard,

Welcome to the Community!

Just checking if you are still having issues?

It can take 24 hours at the most for services to be working again.

If it has been longer than this, please let us know.

 

Kash

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6 replies

Rachel Tizzard
New
 Contributor

I'm having the same issue and there seems to be no proper way to contact them and find out what's going on


Mikey Carter
New
 Contributor
  • New
 Contributor
  • 1 reply
  • April 15, 2024

I’m having same issues aswell


Rachel Tizzard
New
 Contributor

I found the live chat link, hopefully they'll sort you out https://www.idmobile.co.uk/live-chat?_gl=1*1p8fcy0*_ga*ODEyODY1MzkwLjE3MTIzMDUxMDk.*_ga_XFK6G4B1Y7*MTcxMzE2ODQ4Mi4zLjEuMTcxMzE2OTA1My4xMC4wLjA.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8133 replies
  • Answer
  • April 16, 2024

Hi @Ash Lilley @Mikey Carter @Rachel Tizzard,

Welcome to the Community!

Just checking if you are still having issues?

It can take 24 hours at the most for services to be working again.

If it has been longer than this, please let us know.

 

Kash


Rachel Tizzard
New
 Contributor
Kash wrote:

Hi @Ash Lilley @Mikey Carter @Rachel Tizzard,

Welcome to the Community!

Just checking if you are still having issues?

It can take 24 hours at the most for services to be working again.

If it has been longer than this, please let us know.

 

Kash

No issues now, thank you for checking though


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8159 replies
  • April 18, 2024

Hi @Rachel Tizzard 

 

Glad to hear, if you need any further support please let us know.

 

Tom