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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4977 Topics

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Recent feedback. Most replies Newest first

Colin WilliamsonNewbie

asked in Ask a question.

Contact

having received what can only be described as despicable customer services and been refused basic information who is and how do I contact the CEO

2 days ago

Joanne847Newbie

asked in Ask a question.

SIM-only deals not showing on Upgrades page

Hi, my Upgrades page is only showing phone deals, there are no SIM-only deals showing up. Any idea why that is?Thanks

11 months ago

Dcluk95Newbie

asked in Ask a question.

unlimited data 5g: my WiFi is out due to landlord stupidity. any issues or throttle limits with using hotspot for a month? would use about 500gb data

Honestly all in title :) Additionally have been happier with hotspot than WiFi - issues with using 500gb through hotspot indefinitely? Faster more reliable and cheaper

3 months ago

Kev SmithNewbie

asked in Ask a question.

JoeKingSidekick

asked in Ask a question.

Unable to make calls! 😤 Monday 19th February 2024

Hello all yes It's me yet again I've been under the weather and aware of issues on IDMobile. As of today Monday 19th February 2024 I'm unable to make calls.When I make a call I'll get all the regular announcements broadcast from, The number is not recognised, You've dialed an invalid number etc etc.Since the real major outage a few weeks ago I've had limited services as I may not have fast data speed to no data or call. While in Colchester early today I had lost the ability to make calls. Back in North London Barnet and Enfield I'm also unable to make calls and it's now 4.30 PM. I did manage to make two calls to two different networks but it has since gone back to unable to make calls.Sunday afternoon I had slow 4G speed and at some point it reverted back to max 5G.Past week and again today I checked network status. Always states Our system hasn't reported any network issues like wise with Three 😉.At least I have my mobile data 😇 for now

2 months ago

Roxy StaceyNewbie

asked in Ask a question.

app not working and wanting to change address

Why I tried to contact live chat in regards to my daughters sim which I set up in my name ect. Chat said my address didn't match. I logged into the account and will not show plan says Ooppps something went wrong. I also can't find a tab to change my address?? I also want to check out new plans but can't do anything

1 day ago

Ceri Ann NewburyNewbie

asked in Ask a question.

switch

My switch hasn't happened on date selected?

4 months ago

KranglemeisterNewbie

asked in Ask a question.

My old number not switched over - due today. Any help?

I was informed that my old number would be switched today, but nothing happening. Live chat does not seem to be operational at all, and there is no contact phone number. Any help?

5 months ago

TheRealTomTomNewbie

asked in Ask a question.

In my account I can only upgrade to a new handset

So I am happy with my handset, and was looking at getting Sim only, but in the back end I only have an upgrade option that offers me a new handset with contract. Any advice?

18 days ago

JasperSmitNewbie

asked in Ask a question.

Swapping Phone Numbers

I have just bought an Iphone from Id Mobile and got a new number with it. I currently have an old contract still active with ID Mobile and would like to swap my new number with my old number. Is this possible?

6 months ago

BoseleyRookie

asked in Ask a question.

Trade Up Top Up Concern

Sadly I was hoping I wouldn't have to post this but I've seen a few others with similar issues recently.I've recently joined ID Mobile and I traded in my old S21 which was valued at 250 but there was a promotion for an additional 150 which I checked out with.I called after my order to confirm I would get it as I had no confirmation and was assured I would.I sent my old phone in last week and yesterday got confirmation of the 250 and it stated any additional promotion amount I'd get an email for within 24 hours. Well it's now been 24 hours and I've heard nothing.Checked contact options, no way to call ID Mobile and the live chat just gives an error page. Quite disappointed that there's no way to get in touch easily. I could email the tradeup email address but I did that pre-sales and they never even responded so bit concerned that won't work either.How can I get my extra owed 150?Thank you.

1 year ago

Lardy35Newbie

asked in Ask a question.

2 new contracts

I have recently received a monthly sim (for my daughter) and have placed an order for a new phone contract, both with ID. I have received the sim, which will be for my current handset (and my daughter), so this is not registered as yet.I received an email from iD asking me to contact them due to the multiple orders, I presume this is the only way (no number, no live chat). can i somehow get confirmation that my phone contract is being processed (and shipped) as no payment has been taken.i will only be able to register once this has been received.Thanks.

4 months ago

Emma Louise 22Newbie

posted in Ask a question.

Transfer Old Number

I received a text message from ID mobile telling me my number has switched to ID Mobile and my account with my previous provider has been disconnected.I've turned my phone off and restarted it but my number still hasn't switched and my family have been trying to call my old number and new number but neither of them work.Can you tell me how I can make sure my old number has switched to ID Mobile please.

1 year ago

mas417Newbie

asked in Ask a question.

Already with ID mobile SIM only and intend to take out new contract

Hi My existing SIM only contract with ID mobile runs out in a couple of weeks and I intend to take out a new one ( via mobiles.co.uk - yet another Currys brand - to get the cashback on offer). According to what I can find, new contract will start “on despatch of SIM” - presumably they send a new one for exactly the same network - so do I need to get a PAC from Idmobile to transfer to Idmobile ?

3 months ago

colinmacdonaldNewbie

asked in Ask a question.

PAYG sim has arrived how do I send PAC code

PAYG go sim card has just arrived have done nothing yet but how do I send my PAC code

9 months ago

AndyDMNewbie

asked in Ask a question.

Charged for data while in the UK

Hi, I was in Norfolk, near Sheringham last week and I was charged for data roaming while I was walking along the coast. I did get a text warning me but unfortunately didn’t actually read it until I had already used the data. I have a cap in place so its not too much money, but I would just like to know how this can happen when I haven’t left the country. I have seen that some other people have had this happen in the Cromer area, which is close to where I was. Is there some kind of issue specific to this area?

8 months ago

chrisbingeRookie

asked in Ask a question.

Use in UAE

Is it possible to buy an add on so that I can use my ID Mobile SIM in UAE? If not am I best off just buying a local SIM when there?

4 months ago

Elis BedwyrCivilian

asked in Ask a question.

Missed delivery of Phone and Sim

Missed my dpd delivery(although was in!), now says my delivery has returned to sender. I’m unable to contact dpd/ ID mobile or currys to ask what are my options, or what happens next with my delivery. Also, unable to receive any texts or calls due to the plan having started and no sim card.

9 months ago

pkaruchaNewbie

asked in Ask a question.

Problems ordering a new SIM

I received this email. We need to speak to you about your order reference: REMOVED. Some details on your order need to be updated so can you please call our support team on 0207 1391 397. The details that need checking could be:Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address. Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses. Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time. Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.Our lines are open Monday-Friday 9am until 7pm and Saturday 9am until 5.30pm. Bank holiday opening hours are 9am - 5.30pm. We look forward to y

1 year ago

Tich58Newbie

asked in Ask a question.

change of plan

Today I changed my plan on sim only yet I get messages saying my sim will be posted via DPD. I’ve only changed my sim plan and want to keep my number so why ID do I need to go through this totally nonsense. All you need to do is update my account on your computer, is it that difficult?

2 years ago

edwinlewisNewbie

asked in Ask a question.

Upgrade fair usage for holiday

Hi there, I have a plan that I pay £8 a month for. I’ve checked and the fair usage policy abroad in the EU is 6GB. I am likely to exceed this. Is there a way to upgrade this temporarily for the trip? Thanks!!

2 years ago

Allen101Newbie

asked in Ask a question.

Roaming from outside of band 1 and band 2

I’m confused, if I am not in any of the named countries be it band 1 or band 2, am I allowed to switch on data roaming if I have say 10gb of data in my allowances left without incurring any further costs. I’m in Cape Verde, not on any of the two lists. Is it correct that once my 10gb has been used I will then have to pay the extra charges? Thank you.

1 month ago

mparnabyCivilian

asked in Ask a question.

How can I request incoming call logs for my ID mobile? For a fraud investigation.

I desperately need to find incoming call logs to help with a fraud investigation with my Bank and the police. How do we get incoming call logs. I only see outgoing. If not possible through normal procedures is it possible with official legal requests from a solicitor and police report etc?( I do not have the logs on my phone - it was hacked and the icloud backup has no logs).

3 months ago

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