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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4973 Topics

L
Newbie
Luis ShmitonNewbie
posted in Ask a question.

Mr.

Hi! Could I choice one of sim plans now but start using in the March when finishing my contract with 3 ?

4
Tom
iD Mobile Employee
3 months ago
M
Newbie
Miss PicklesNewbie
asked in Ask a question.

phone number not moved over

HiI changed over to ID mobile last week & arranged for my old number to transfer over on the 25th (yesterday) using PAC My old contract was cancelled yesterday however my old number hasn’t transferred across yet, is there something I need to do to sort this?TY

4
Tom
iD Mobile Employee
3 months ago
Ada Aldona Zajdlic-Korczak
Newbie
Ada Aldona Zajdlic-KorczakNewbie
asked in Ask a question.

eSIM

how to get an eSIM card?does any of the Samsung Galaxy Z flip 5 or Motorola Razr 40 Ultra have Dual SIM?

4
Kash
iD Mobile Employee
3 months ago
Liz Scambler
Rookie
Liz ScamblerRookie
asked in Ask a question.

trouble entering pac code

I have my new ID SIM installed and activated, I have my PAC code and I want to transfer my old number across. When I follow the instructions and click the link to enter the PAC code I get an error message "The requested URL was rejected.Please consult with your administrator". What does this mean and how can I keep my number if I can't transfer it? All advice gratefully received!

4
Kash
iD Mobile Employee
3 months ago
JuanMa Valiño Sanchez
Newbie
JuanMa Valiño SanchezNewbie
asked in Ask a question.

Can i trade a functional s9 with a broken screen?

I'm keen on getting a new Samsung s24 ultra.There are few offers included. Among those is the £125 trade in (regardless status?).The T&C says this include non working devices. Mine got a damaged screen not allowing a section to be visible, but apart from that abs cosmetic damages, it is working alright.When I select the device to include in the trade in section. It wouldn't allow me to select "damaged", so I can't request the trade?Even if I don't get anything for the device itself, I should still be able to apply for the £125 promotion, right ?  

4
Kash
iD Mobile Employee
2 months ago
S
Civilian
SmophieCivilian
asked in Ask a question.

PAC not being accepted

I have being trying to transfer my number to iD from BT Mobile for nearly a week and I just get an error that saysWe've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. What do I need to do to find out what the issue is with the transfer process.Sophie 

4
Lauren
iD Mobile Employee
3 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

Ported a second number MY ported number has been LOST!

My number i provided a pac code for was shutdown with my old provider. But has NOT been added onto my account and is now NOT working just says invalid number. I have been unable to use my main number for DAYS now! Every IDmobile person i talk to just says wait 24 hour or wait 48 hours. I just feel like they are fobbing me off and have LOST my number! It’s NOT even showing on my account! My number has been down for days now! It does not help that LiveChat can’t understand what is going on and just ignore what i say to them. The last message i got in PM was days ago. 3 days ago - Apologies, taking a look it appears there's been an issue, I've raised this to the team now and we'll update here when possible.Thanks, Tom Zenande from live chat just told me to wait 48 hours. But i know for a fact my issue is NOT going to get resolved as the correct information is not being passed on as they can’t understand so are just fobbing me off telling me to wait!!! When i first setup an account i porte

4
Tom
iD Mobile Employee
2 months ago
Sergej Razumov
Newbie
Sergej RazumovNewbie
posted in Ask a question.

Roam allowance activation charge/fee in Band1 destination

Hi, ID mobile support community!I've got a question in terms of Roaming data and calls/texts activation in a EU (roam free, Band1) destination.Is there any additional charge like of £2 or similar like Three is using since October 2021? When you enter an EU roam free destination country, they are still charging customer to allow him to use his roam free allowance in it (data, texts, calls). For example due to business or holiday reasons you can cross few countries within 1 month period  and will be charged several times for using your "free" allowance in roam free EU countries (like band1).Do you apply similar charges?Thank you !Kind regards,Sergej 

4
Kash
iD Mobile Employee
3 months ago
C
Rookie
Crispy123
asked in Ask a question.

Transmitter upgrade

Is there any webpage that let’s us know of any additional transmitters or the upgrading of new ones for this network?  This network does not have the greatest signals at my gym and videos just stutter a lot.  Luckily, I have a dual SIM phone and a work contract with another provider that I fall back on but this doesn’t have much data allowance.

4
Kash
iD Mobile Employee
3 months ago
Helen A'Court
Newbie
Helen A'CourtNewbie
asked in Ask a question.

changing to Sim only

My contract ends 27th Feb. I want to change to sim only. Do I have to wait until 27th or can I order it now? I don’t want to pay unnecessarily for another month 

4
Tom
iD Mobile Employee
2 months ago
Ed_
Newbie
Ed_Newbie
asked in Ask a question.

ID sim card doesn't show up on Pixel 8 Pro

As topic states when inserting ID sim into pixel 8 Pro nothing happens it just doesn't show up even as inactive.  Tried different Sims from three , EE , O2 , Vodafone all them work fine in this phone.  Then inserted ID sim card in wife's phone, working fine , back in mine and it's not showing up again. 

4
Lauren
iD Mobile Employee
3 months ago
H
Newbie
Hulahoop1000Newbie
asked in Ask a question.

PAC code not transferred my number

I have used the PAC code and can receive texts on my original number but  I can’t send any.  My phone is recognising a different number in the phone settings, another one in messages. Neither of them are correct 

4
Kash
iD Mobile Employee
2 months ago
A
Newbie
ADAMNORTHEYNewbie
posted in Ask a question.

(131291276)

..

4
Tom
iD Mobile Employee
3 months ago
Elizabeth de Mello
Newbie
Elizabeth de MelloNewbie
asked in Ask a question.

pixel pro 7 wont recognise SIM card

I recently returned from India having installed an ESIM into my phone which I was unable to use, and also having used a hotspot from an Indian phone to access the internet.My ID mobile SIM stayed in my phone at all times but was not used.As soon as I got back to the UK I turned my phone on and I was told I didn't have a sim card in my phone although my ID mobile SIM had been there all along.  I took the SIM card out, cleaned it, no luck.  I put it in another phone and it's absolutely fine. It's nothing to wrong with the SIM card. It's the pixel pro 7 not recognizing it's got a SIM card in it.. I went on the web and I see this is a problem with pixel pro 7s and I'm not the only person to have this issue and I want to get this fixed because it's very annoying. Can anybody out there help?  I think there's a fault with my phone and ID mobile should give me a new one.  

4
Kash
iD Mobile Employee
3 months ago
F
Newbie
FlashbglrNewbie
asked in Ask a question.

Receiving Voicemails when in the USA

Hi,  I’m travelling to Canada and the USA in 3 weeks time on holiday. Can you please confirm if there will be any charges to my account for receiving voicemails, even if I do not listen to them until I’m back in the UK.Thanks

4
Kash
iD Mobile Employee
3 months ago
Dig Bee
Newbie
Dig BeeNewbie
asked in Ask a question.

sim in ipad cant recieve sms app registration code

So due to my individual needs, I use an iPad and FaceTime instead of phone calls.But when I’ve tried to register to use app to check my usage etc it request my telephone number of the SIM card, so it can send me an sms code to register.Smarty saw this problem and had send via email option. I D mobile doesn’t so it’s next to useless as can’t register so going to have to cancel subscription with you!

4
Tom
iD Mobile Employee
2 months ago
Mel Jones
Rookie
Mel JonesRookie
asked in Ask a question.

Change of payment details

HelloMy brother was paying for my mum’s phone which was with you.  He’s just died and is obviously unable to pay her bill. I want to change the payment over to me (also one of your customers) but ensure that mum keeps her telephone number.  How can I do this please?

4
andewhite
Legend
3 months ago
R
Newbie
Rob-KNewbie
asked in Ask a question.

new phone

I would like to get a new handset, I’m currently on a month to month sim only. I’d like to take out a 24 month contract and keep my current number but I’m not allowed to upgrade as I haven’t been with the network long enough. If I go with a new 24 month contract and buy via a 3rd party is there a way to keep my current number?

4
Tom
iD Mobile Employee
2 months ago
Chris528
Newbie
Chris528Newbie
asked in Ask a question.

Annual increase

I recently signed up with id mobile as I was interested in their deal and in the email I got sent it said no annual price increase.  After I signed up I then got another email saying that I would in fact have the monthly price increased each April.  I was a little bit shocked so I contacted id on the chat and they did indeed confirm that I would get an annual increase. As I was in the cooling off period I immediately canceled as I felt I had been mis sold.  My question is why do they sell it as no annual increase but when it comes down to it, this is false. Maybe I have the wrong end of the stick? 

4
Kash
iD Mobile Employee
3 months ago
Anna Luszczak
Newbie
Anna LuszczakNewbie
asked in Ask a question.

Help transfer my old number

Hi. I have purchased ID sim card and trying to transfer old number but it's not happening. Is says about an error with wrong details which is not true. I have been already charged monthly payment but still running previous supplier.Can't get on live chat either  to get help  

4
Kash
iD Mobile Employee
3 months ago
Maggiwilli
Newbie
MaggiwilliNewbie
asked in Ask a question.

no network since yesterday 4pm

No network since 4pm last night. My network coverage has no fault.  reset phone, switch phone on/off, swooped SIM from 1 to 2. Tried different phone. Bill up to date. Any advice ? 

4
Kash
iD Mobile Employee
3 months ago
M
Newbie
miksmithNewbie
asked in Ask a question.

data roaming not working in France

I have signal, received the roaming text message, phone says data is on and international day roaming is on, but no data connection. Why?

4
Tom
iD Mobile Employee
3 months ago
Robert Gordziejewski
Newbie
Robert GordziejewskiNewbie
asked in Ask a question.

switching network

hi my switch day was due today and now i am without network. When I will have access?

4
Kash
iD Mobile Employee
3 months ago
Christopher Parker
Newbie
Christopher ParkerNewbie
asked in Ask a question.

my switch

My switch from ee to id mobile happend to day I got my txt say it happen but now can’t receive call but i can call out 

4
Tom
iD Mobile Employee
3 months ago
Julie Anne Mhs
Newbie
Julie Anne MhsNewbie
asked in Ask a question.

Network issue - 12 Feb 2024

I experienced the entire fiasco as everyone else and was relieved to see we were reconnected without issue yesterday, Sunday. However, it's Monday and now that I have to work, we are facing an issue again. Is anyone else re-experiencing this today? And when will it be resolved without recurrence? 

4
Kash
iD Mobile Employee
3 months ago
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