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no network since yesterday 4pm

  • 10 February 2024
  • 4 replies
  • 49 views

Maggiwilli
Community Member

No network since 4pm last night. My network coverage has no fault.  reset phone, switch phone on/off, swooped SIM from 1 to 2. Tried different phone. Bill up to date. Any advice ? 

Best answer by Tom

Hi @Maggiwilli 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • Answer
  • February 12, 2024

Hi @Maggiwilli 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom


Ann Gardiner
New
 Contributor
  • New
 Contributor
  • 1 reply
  • February 12, 2024

I have been unable to connect to the network all morning.  When will this be resolved


JoeKing
Silver Contributor
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  • Silver Contributor
  • 117 replies
  • February 12, 2024

Yes here we go again after getting my service reinstated for a few short period of time today 12 February 2024 all services knocked out yet again 😤

Friday to Monday yet another waiting game


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • February 14, 2024

Hi @JoeKing,

Just checking if you are still having issues?

We are aware that the issue is fixed but some customers are having issues with calls on 3G.

If you are still having issues, please let us know.

 

Kash