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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4955 Topics

D
Newbie
DangerNoodleNewbie
asked in Ask a question.

Refer a friend link not working correctly.

Hi, I have been trying to register for refer a friend scheme for over 14 days now but there is a problem and that is the link in the email to input the account number for the refer a friend scheme for the vouchers takes us back to the registration page rather than to an account number input page. Obviously you have only 14 days to do this, which I am now out of, but this is due to a problem with your link. I have searched the iD forums and this is a common issue and there is no fix other than to contact your selves. The Chat function was no use at all, and all you clients are always busy. Thank you, 

4
Tom
iD Mobile Employee
5 months ago
P
Newbie
Paul2Newbie
asked in Ask a question.

phone box has been opened

hi i have just opened the dpd bag from my iphone 15 order placed on 27th november 23 to wrap up the phone for christmas day present  and the box has been opened the seals are intact but the box has been opened in a way not to break them, im on contract with ID mobile first payment has been paid i have attached images can this be taken to my local currys for swap ? 

4
Kash
iD Mobile Employee
4 months ago
J
Civilian
jezwestCivilian
asked in Ask a question.

Refer a friend gave us £15 each not £30 each

Hello.When the Refer a Friend emails came for both of us, we clicked on the Claim your Reward button and we were both taken to page:£15 Currys World Gift CardTreat yourself to the gift of tech, on us!Claim it!I’m on 24 month contract and so is my friend I referred.Is this a mistake as it said we’d both get £30 each.Thanks,Jeremy.

4
Kash
iD Mobile Employee
5 months ago
Trevor Winter
Civilian
Trevor WinterCivilian
posted in Ask a question.

Sim card not arrived

i ordered a sim card and went online to enter my PAC code. The sim card has not arrived.My order was made on December 14th (No. 130482144) Trevor WinterOriginal IDMobile No. [REDACTED]But I entered my PAC online assuming the card would turn up as promised to change to my old number[REDACTED]Now my old supplier Vodafone have cut me off and I have no phone.Please help

4
Tom
iD Mobile Employee
4 months ago
E
Newbie
El jefeNewbie
asked in Ask a question.

sim not delivered and cannot access chatline

I ordered sim and has not been delivered. I have raise via live chat with no success. H ow I can track my order

4
Tom
iD Mobile Employee
5 months ago
M
Civilian
MusicIanCivilian
asked in Ask a question.

Number Checker

How do I check whether a number is part of my paid for plan.  How can I find out if a number is going to incur a charge.   Royal Mail’s number starts 03  iD M says that if it is based in the channel Isles it’s chargeable.  But how can I find out in advance where somewhere in located without ringing it first?

4
Tom
iD Mobile Employee
4 months ago
Alexandra Mihaela Ispas
Newbie
Alexandra Mihaela IspasNewbie
asked in Ask a question.

Mobile data doesn't work

I've changed my phone and after a few days the mobile data stopped working altogether. One day it wouldn't even connect to the network. What can I do?

4
Tom
iD Mobile Employee
5 months ago
M
Civilian
Mel429128Civilian
asked in Ask a question.

Debt collectors chasing, never contacted by iD, switching email said £0 owed

I was out of contract, cancelled online and got an email stating final bill will be £02 months later get contacted by debt collectors chasing outstanding debt. Never been contacted by ID for any money and impossible to actually speak to anyone. Online chat is permanently unavailable 

4
Kash
iD Mobile Employee
5 months ago
M
Newbie
MilloscNewbie
asked in Ask a question.

Data

Watched a video used approximately 233mb and lost 3gb of data can anyone give an explanation of what happened 

4
Kash
iD Mobile Employee
5 months ago
Kathleen Seager
Rookie
Kathleen SeagerRookie
asked in Ask a question.

sim only

When my contract ends this month I want to stay with ID with sim only with same services, will they contact me or do I have to contact them? 

4
Kash
iD Mobile Employee
5 months ago
T
Newbie
Tajpal BharryNewbie
asked in Ask a question.

number hasn’t switched over as agreed

Hi all my number hasn’t switched over as agreed .received no tex , and the day is nearly over . Not good service 

4
Kash
iD Mobile Employee
5 months ago
ABACAB
Newbie
ABACABNewbie
asked in Ask a question.

a wo,e day service lost

Like much of the country I lost a whole day's service the other day, living out in the sticks I get no service at home and rely on WiFi calling for comms I would like to know if and when I.d. Will be reimbursing customers for this and providing a full apology to customers, also their website was down for hours too,so no updates provided to speak of, except the part where new customers purchase, funny that.Only been with I.d. 20 days and already having regrets

4
Kash
iD Mobile Employee
5 months ago
C
Newbie
cjferguson80Newbie
asked in Ask a question.

Upgrade results in me having two numbers and two accounts

I upgraded my out of contract Samsung, and was duly sent the new ‘phone.  A SIM card was included with the delivery, and online stated that if my original SIM was old, then the new one would replace it.  I installed the SIM, following online instructions only to find that I now have a  new number, and the old SIM still works with my old number in the new ‘phone.  I am now expecting two bills this month.  How do I cancel the new SIM and port the old one onto the new contract?

4
Kash
iD Mobile Employee
5 months ago
M
Newbie
mike235Newbie
asked in Ask a question.

bet365 access

I am having problems logging in to bet365 when connected via mobile data. Has anyone else experienced similar? Is there a setting I need to change? I have checked the adult content option.The website opens but shows loading swirl continually.

4
Kash
iD Mobile Employee
4 months ago
J
Newbie
JagmanNewbie
asked in Ask a question.

Call to my ID phone number caller gets a "number not recognised" message

HiI am a 2 week in new ID mobile customer, I purchased a new phone and sim.My old number was ported over a couple of days after my account went live. All seems ok, I can send/receive texts and calls, except for one phone number from another network, he can text me but when he tries to call he gets a message saying that my number is not recognised. I have restarted my phone several times, turned off wi-fi calling, he has done the same but the problem still exists. I have also checked to see if his number has somehow blocked on my phone but all looks ok. Do you have any suggestions as to what I can do next?Thanks

4
Kash
iD Mobile Employee
4 months ago
B
Newbie
Becca1995Newbie
posted in Ask a question.

monthly bill

Hi, I tried to pay this on 22nd December however kept saying error. I’m not able to pay till the end of January where I can pay the £73.62 plus January’s monthly bill. Would that be possible.

4
Tom
iD Mobile Employee
4 months ago
Q
Newbie
QuagNewbie
asked in Ask a question.

Ported From O2 But Having Issues With Wrong Number Appearing

Hi, I ported to ID recently, but apparently others are having trouble contacting me sometimes.  When I text or call it can randomly come up with my ported number or my ported one.  Sometimes it doesn’t go through at all. The live chatbot doesn’t seem to understand it and there’s no one I can physically speak to.Any idea how to resolve this?Many thanks.

4
Tom
iD Mobile Employee
4 months ago
M
Civilian
MohkhaCivilian
asked in Ask a question.

Problem with PAC code

I have searched the community but none of the proposed methods have worked.  I am trying to switch from Vodafone but I am getting the following error:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I have tried entering my surname as capitals and my transaction number begins with a 4. any help much appreciated. thanks  

4
Kash
iD Mobile Employee
4 months ago
E
Newbie
evolviNewbie
asked in Ask a question.

Upgrade but new sim

If I upgrade and I cannot swap old sim into new phone due to different sized sim card, how do I keep my existing number?

4
Tom
iD Mobile Employee
4 months ago
ohuk
Civilian
ohukCivilian
asked in Ask a question.

New Pixel 8, did IDMobile/three disable the wifi calling option? (DEALBREAKER)

Help, I got my IDMobile phone just over a month ago and it seems like they have DISABLED the wifi calling option in the Pixel8! I’ve used it in Samsung and my Pixel 6a so I know where it is (on those phones with Vodafone) and how it works, but my new Pixel 8 does NOT have the option even!This is a total dealbreaker, I live in a poorly connected area and before trying IDMobile/Pixel 8 wifi calling has been a lifesaver. Does anyone know what’s happened to that option, is wifi calling not possible with three/idmobile or my pixel 8?Thanks in advance!

4
Kash
iD Mobile Employee
4 months ago
P
Rookie
Peter MillsRookie
posted in Ask a question.

Full refund not given.

When I first signed up with this company I had ordered a phone on a contract and a SIM only along with it both under my name and address.I thought great as it’s a lot cheaper than any other company.It was recommended by a friend as she knew a lot of people talking about it well within 2 days I wanted out due to hassle with this company.I was told by a member of the staff at this company I was going to have a full refund and all charges will be waived due to the hassle I’ve had.I’ve received the refund for the price of the phone I had paid up front for yesterday, then today I’ve got 2 different charges on my bank statement so these fees haven’t been waived.I’ve also received a email saying that I have a outstanding balance of £144.55 on the SIM only plan that I had ordered.What makes it worse is I’ve had to open up a second email address just because I’ve got a second sim it’s as if this company doesn’t have the software to cope with putting 2 lines under one account.

4
Kash
iD Mobile Employee
4 months ago
A
Newbie
Ajmad12Newbie
asked in Ask a question.

NO SIM message recently switched from EE

I’ve recently switched to ID from EE on an iPhone 14. I provided a PAC code and the switch appeared to have worked ok as scheduled on the 12th Dec. Yesterday my phone stopped making and receiving calls and said no service. After reading multiple threads on here it seems I might have an eSIM. When I’ve looking in settings it was visible and linked to EE. Thinking this might be the problem and following advice from another thread I’ve deleted the eSIM and now my phone is saying ‘No SIM’. Now I’ve lost all messaging as well as calls. Please can anyone help? 

4
Kash
iD Mobile Employee
4 months ago
T
Newbie
TontoJonesNewbie
posted in Ask a question.

transfer number to iD mobile

Hi, this is becoming a bit of a joke.Trying to port my old number over for two days with no joy, managed to speak to an actual human being yesterday who assured me that it would be done today 14/12/23 UK and guess what 😞.The iD sim will be going back today.If this is of any interest to anyone, my phone has two sim slots, in slot 1 iD mobile, in slot 2 the Three network.The Three sim is much better than iD whatever slot you put it in, better data signal and faster, what's that all about then.

4
Kash
iD Mobile Employee
3 months ago
Megan Slater
Newbie
Megan SlaterNewbie
asked in Ask a question.

cancel

Hi how do I cancel an order for a phone that hasn’t been dispatched yet? 

4
Kash
iD Mobile Employee
4 months ago
HelYo
Newbie
HelYoNewbie
asked in Ask a question.

Desired handset not listed in my upgrade options

I would like to upgrade from a sim only contract to a pay monthly contract with a new handset, however the handset I would like - Google pixel 7a - doesn't come up in my upgrade options. If I want this handset, do I need to start a new contract? Will I have more upgrade options once I reach the end of my 12 month sim only contract?  Thanks

4
Tom
iD Mobile Employee
4 months ago
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