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Call to my ID phone number caller gets a "number not recognised" message

J
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  • Jagman
  • New
 Contributor
  • 2 replies

Hi

I am a 2 week in new ID mobile customer, I purchased a new phone and sim.

My old number was ported over a couple of days after my account went live. All seems ok, I can send/receive texts and calls, except for one phone number from another network, he can text me but when he tries to call he gets a message saying that my number is not recognised. I have restarted my phone several times, turned off wi-fi calling, he has done the same but the problem still exists. I have also checked to see if his number has somehow blocked on my phone but all looks ok. Do you have any suggestions as to what I can do next?

Thanks

Best answer by Tom

Hi @Mick Cochrane 

 

Is it just them who can’t call you or is it multiple numbers from other networks?

 

Are they able to delete you as a contact and try calling?

 

Tom

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    6 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • December 11, 2023

    Hi @Jagman 

     

    Is it just them who can’t call you or is it multiple numbers from other networks?

     

    Are they able to delete you as a contact and try calling?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New
 Contributor
    • Jagman
    • Author
    • New
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    • 2 replies
    • December 12, 2023

    Hi Tom

    It is just this one number which is my sons phone that gets the message that my number doesn’t exist. I have deleted the network as suggested in other posts.

    I will ask him to delete me from his phonebook and try again.

    J
    New
 Contributor
    • Jagman
    • Author
    • New
 Contributor
    • 2 replies
    • December 12, 2023

    Hi Tom

    Made no difference, do you have any other suggestions? 

    What could have caused this...something to do with my number being ported over perhaps?

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • December 13, 2023

    Hi @Jagman,

    If it’s just the one number and it isn’t with iD Mobile we would advise the caller checking with their network.

    Please let us know what they advise and we can assist further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mick Cochrane
    New
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    That's happening to one of my phones

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • Answer
    • May 23, 2024

    Hi @Mick Cochrane 

     

    Is it just them who can’t call you or is it multiple numbers from other networks?

     

    Are they able to delete you as a contact and try calling?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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