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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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5005 Topics

R
Newbie
RogojonsNewbie
asked in Ask a question.

Transaction ID

I didn’t receive a welcome email and so don’t have my transaction Id needed to transfer my PAC code - can you send this me please? 

1
Kash
iD Mobile Employee
6 months ago
Jessica George
Newbie
Jessica GeorgeNewbie
asked in Ask a question.

contract sim help

Hi please could someone message me or phone me I need to speak to someone urgent live chat is unavailable and can’t seem to find a contact number to phone you please someone get in touch with me it’s really urgent 

2
Kash
iD Mobile Employee
6 months ago
C
Newbie
Chris EustaceNewbie
asked in Ask a question.

Poor tethering Speed since upgrade to samsung A54

Hi hopefully someone can shed some light on my problem .Right i joined ID mobile in 2021 i got a 2 year contract and received a samsung A22 . I used my internet on a regular basis and also the mobile hotspot with not 1 issue all the time i had that phone . Now 3 days ago i Upgraded and took out a new 2 year contract with ID mobile and recieved a samsung A54 as part of my upgrade  i have tried using the hotspot to connect to my playstation as i have done for the past 2 years but now i am getting internet speeds of 4MPS and with my old phone on average i would get 20 Mps . I just dont get it as the phone i have now got is only 6 month old . Can anybody help ?. 

2
Kash
iD Mobile Employee
6 months ago
Emily Louise Davis
Newbie
Emily Louise DavisNewbie
asked in Ask a question.

How to upgrade to sim only?

My 24 month contract finishes on October 31st - I’ve had an email from ID and one of the options is to upgrade to a rolling sim only contract (everything unlimited) for £18, but when I go through my upgrades/plan changes in the app, sim only doesn’t come up as an option, only phone upgrades appear.How do I select the sim only plan please?Thank you

1
Kash
iD Mobile Employee
6 months ago
S
Newbie
ShellbeeNewbie
asked in Ask a question.

using my phone in turkey

Could you please let me know the charges for using my phone in turkey ? 

1
Kash
iD Mobile Employee
6 months ago
Billyp
Newbie
BillypNewbie
posted in Ask a question.

Out of plan texts

I’ve been charged for some out of plan texts I’ve not made what can I do?

1
Tom
iD Mobile Employee
6 months ago
J
Newbie
jobryant14Newbie
asked in Ask a question.

Keeping phone number in new contract

I've just taken out a new contract with id mobile, and want to keep my phone number from my previous phone, the contract of which has just been completed. I know how to do this normally, but that contract was also with id mobile, and it was cheaper to take it out separately rather than upgrade. Do I still text PAC to the same number and then just enter it on id's site for switching as if it was from another network? Thanks in advance for the advice!

1
Kash
iD Mobile Employee
6 months ago
D
Rookie
DavuckRookie
asked in Ask a question.

NO signal and sim replaced.

I have just joined in the last week, number ported over on Tuesday 17th, made one phone call and now absolutely no signal.  this is day 3 of no signal, went and got a new SIM card as I popped into Currys and was advised no issue in that area(still no signal for me). Changed the sim and still the same and the sim has been activated. FK3 area were they state they are working on a technical issue. Other phones in the home on three and have no issues, phone rebooted etc but still not even one bar and the network not identified in the setting of the phone. Tried another sim in the phone and the network picked up (Lyca). Options or advise please as can’t receive phone calls and messages and waiting for important call !!! Thanks

13
Tom
iD Mobile Employee
6 months ago
ckfai
Newbie
ckfaiNewbie
asked in Ask a question.

my bill has a text charges @£1.5

My plan include unlimited texts , I did not send any text, but charges me 4 texts for £6What it these charges ?? 

2
Kash
iD Mobile Employee
6 months ago
A
Newbie
AstarNewbie
asked in Ask a question.

sms double charge

I am being charged 2x for text to 87222the second charge come 1 second after the first  please explain/refund

6
Kash
iD Mobile Employee
6 months ago
J
Newbie
Jessicaashford85Newbie
asked in Ask a question.

pac code error

Hello iv tried doing my pac code and it's coming up with an error the code can't be prossed please help

7
Kash
iD Mobile Employee
6 months ago
Kelly Phan
Newbie
Kelly PhanNewbie
asked in Ask a question.

NO SERVICE WHEN INSTERTING SIM CARD AND PHONE NUMBER NOT REGCONISED

I signed a contract today and received my ID sim card. Inserted the sim card to my phone, and NO SERVICE. Tried everything including switch on/off, airplane mode, clean the sim, use another device, check coverage, manual selection of provider etc, nothing worked!!It is exhausted because I already requested my PAC from my previous provider and they will charge me per day.Also went to ID app to register my account, phone number not recognised.Went to ID web page to switch phone number, entered all correct information and it kept saying Error- Issue with the information you provided. Jesus!!Are they going to reimburse me the bill that I have to pay my old provider until the switch is completed???

8
Kash
iD Mobile Employee
5 months ago
Jack Hampson
Newbie
Jack HampsonNewbie
asked in Ask a question.

Coverage in SN2

Hi, in the past week coverage for SN2 has been unusable. Used to have full 5G coverage and now it's 4G with lucky 1 bar and unusable for calls and internet. I can see a mast is being removed close by but would expect Three to have something in place before removing it. Tried to contact Three via Twitter but nothing back. Are you able to check further please?

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

sim not working in upgraded phone

I have upgraded my phone but the sim from my old phone does not work in my new phone. I have tried all the things suggested so am assuming the new phone is faulty. How do I go about resolving this?

1
Kash
iD Mobile Employee
6 months ago
Khristina Mete
Newbie
Khristina MeteNewbie
asked in Ask a question.

upgrading not working

So annoyed. Spent ages on 2 separate live chats to upgrade only to constantly get kicked off and put bk in the que. The agent puts my upgrade in my basket and I sign in online and press continue but won't let me go any further as its asking me to in put my email address either online or on the app but it already is so don't understand it at all. Im signed in. Why can't the live agent just do the upgrade fir you like every other provider. I'm disabled and using a phone fir any length of period makes me unwell. Is there any other way of upgrading? 

2
Kash
iD Mobile Employee
6 months ago
K
Newbie
KhadijNewbie
asked in Ask a question.

data

Hello my phone contract ended, so I upgraded my plan to a sim only deal. The new sim arrived and it was activated however my full data hasn't shown. 100G is supposed to show up but only 36 has.why has this happened? And how do I get my full data?

1
Kash
iD Mobile Employee
6 months ago
T
Newbie
Tony GNewbie
asked in Ask a question.

EU Roaming - 4 months or "roam like at home"

Hello, we are UK residents and own a place in Spain, spending as much time as we can there within the 90 days out of 180 days EU rules.Our unlimited plan began in January 2021, so your current 30 gb usage policy appears not to apply.One section of the ID Mobile policy refers to spending more time abroad than in the UK over a 4 month period and another section of your policy refers to data use, i.e. using more UK data in a 4 month period than in the EU.Is your policy based on data usage in the UK/EU or on the months spent in the EU?Thanks for your help,Tony G 

29
Kash
iD Mobile Employee
3 months ago
Milosz Lasko
Newbie
Milosz LaskoNewbie
posted in Ask a question.

new client

Hi there I just got new contract from ID I choose ID because I find a good offer for Google Pixel 8 pro with some gift.…When I looking yesterday for the phone was showing free Google pixel watch 2 but I can't find anything also .…I don't know if I allowed to apply for?? Please help Thanks

3
Kash
iD Mobile Employee
6 months ago
E
Newbie
ElenaA7Newbie
asked in Ask a question.

i can’t get through to Live Chat to cancel within 14 days

Dear hub,i have switched from O2 thinking i was going to make saving.  In fact my deal with O2 is a bundle, so it will not make sense for me to leave.  I tried to get hold of the relevant department all day today on live chat but to no avail.  The last conversation with a bot was recorded.  At that stage it was telling me I am in the queue with estimated wait of over 470 minutes (and it was ticking around).   i also tried to set up the account with the sole purpose of closing the account but the system will not allow because the details don’t match.  My surname is complex due to my background in three separate parts and this is Hoe it was submitted to id mobile but the online account does not allow spaces.  I am at the end of my thether and I have no idea who else to contact.  I am also a parent to a young child and my husband has severe mobility and cognitive issue due to health.  I can’t spend 4 hours trying to sort this.  And it is not even sorted. Worst experience as I have no solu

1
Kash
iD Mobile Employee
6 months ago
Sue Bee
Newbie
Sue BeeNewbie
asked in Ask a question.

i've just had notification you turned my sim off

hi as in title i have no mobile internet, i got a notification that your network provider has turned of your sim for network connection? i am not owing any money, monthly payment only came out, the other day??why is this? and when will it be back on

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

New iphone data transfer stuck on software update

I have upgraded from an iPhone 11 to a 14, when going through the quick set up the data transfer always gets stuck on ‘updating software’ I just get the spinning circle. I am connected to the wifi but cannot get past this screen. Has anyone had the same issue and can advise what I need to do? Thanks

2
Kash
iD Mobile Employee
6 months ago
J
Rookie
Jpm777Rookie
asked in Ask a question.

Roaming Costs Thailand - not covered

Good evening, I have checked and am familiar with the cost for actually using my phone for calls / texts in Thailand, and aware that it is free to receive texts, but I would like to know:Do I get charged if my phone rings and I don’t answer?Do I get charged if a voicemail comes in whilst the phone is off and I don’t listen to it later?I am thinking “yes” but would like to be sure to decide whether to turn voicemail off and or only leave my phone on airplane mode. Thanks for your help. 

6
T
Newbie
6 months ago
J
Rookie
Jonathan HowellsRookie
asked in Ask a question.

upgrade plan

I've had my Samsung galaxy s21 phone for well over 2 years. I had started my 2 year contract around February 2021. My contract was up beginning of this year but I decided to carry on using my S21 phone without up grading in the hope for my monthly fee to drop. I must admit that did not appear to happen. I've only decided to check my ID app to see about upgrading. I was surprised to see that the app told me I could not until 2025 because I started a new plan. How has this happened.  I'm using an old phone. My 2 year contract was up. Have I been paying to much, because I should have paid for the phone after the 2 years. The phone should be mine now and I should be paying for the usage only and not be tied up in another contract, in which I did not agree to.Can someone please get back to me, many thanks.Jonathan 

8
Kash
iD Mobile Employee
6 months ago
A
Newbie
Ajbelle505Newbie
asked in Ask a question.

itemised billing.

I have had to close this account because my Dad has passed away. I know it means the line is cut off. I wondered if you could help me get a number. The number of this phone will have to change now which means they can’t get back in touch with me. It was the number of a solicitor I had. They called me within the last two weeks. they won’t be able to get back to me. Could you please send me a list of numbers.   also this phone was hacked by lots of people. Could you help me get them off my phone please? 

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
SubramaniyamNewbie
asked in Ask a question.

Dialed an Incorrect Number after porting from Lyca

Sometimes when someone calls me , it says you have dialed an incorrect number even though my number is correct. I ported this number from Lycamobile around a week ago and yet this issue only happens to some people. I have tried inserting my sim again which did not work . I can call other people but some calls i cannot receive

1
Tom
iD Mobile Employee
6 months ago
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