Ask a question.

Not sure where to ask your question? Ask it here!

  • 5,002 Topics
  • 19,029 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 45
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

5002 Topics

Jess Higgins
Newbie
Jess HigginsNewbie
asked in Ask a question.

No service whilst abroad

Had service all day and suddenly no service in areas where i have previously had 4 bars. In Czech Republic

6
Kash
iD Mobile Employee
6 months ago
M
Newbie
mas417Newbie
asked in Ask a question.

Already with ID mobile SIM only and intend to take out new contract

Hi  My existing SIM only contract with ID mobile runs out in a couple of weeks and I intend to take out a new one ( via mobiles.co.uk - yet another Currys brand - to get the cashback on offer).  According to what I can find, new contract will start “on despatch of SIM”  - presumably they send a new one for exactly the same network - so do I need to get a PAC from Idmobile to transfer to Idmobile ?  

6
Kash
iD Mobile Employee
3 months ago
J
Newbie
joeyceuNewbie
asked in Ask a question.

Transferring Number to existing ID Mobile account

I’ve been an ID Mobile customer for several years now.I have just purchased a new “premium” phone number, which I would like to move to my existing ID Mobile account, to replace my old number.So I’ve requested the PAC number for the new number, initiated the transfer following ID’s instructions, but when asking for the transaction number, none of the ones I enter are accepted...I suspect that this is because I’ve started my ID contract over 5 years ago or so, and the flow to transfer a number will have changed since then. Non of my welcome emails that I have from the past show the needed transaction number…I’ve been trying to get hold of someone through live chat for several days now, but they are always too busy and suggest to try later. So I’m hoping someone from ID community can help me here, as this is becoming pretty frustrating...

4
Tom
iD Mobile Employee
1 year ago
A
Anonymous
asked in Ask a question.

How do get delete my community account and the the main account.

Hello, I am unable to delete my community page and my main IDMOBILE account as well. How do you delete the accounts.

8
Tom
iD Mobile Employee
9 months ago
ehsaniiiii
Civilian
ehsaniiiiiCivilian
asked in Ask a question.

pay monthly phones and credit checks

Hello there! As an international student who has recently arrived in the UK,, is it possible to purchase a Samsung S23 Ultra on a 24-month contract with pay monthly plans even without a credit background?

2
Mohammed
iD Mobile Employee
9 months ago
Sarahd2328
Newbie
Sarahd2328Newbie
asked in Ask a question.

No data rollover

I have been with Id for a couple of years, I recently changed plan but in a new month I have lost my data rollover? 

2
Kash
iD Mobile Employee
10 months ago
Jade Smith
Newbie
Jade SmithNewbie
posted in Ask a question.

will i get a new sim card

I am upgrading my sim only plan. I have a new phone (5g) and my current sim does not work in this new phone. When I upgrade my plan, will I receive a new sim card? Or will it just update my current one? I need a new 5g compatible sim please. Can I request one? I can't see this option when ordering.

4
Tom
iD Mobile Employee
9 months ago
A
Civilian
akseoneCivilian
asked in Ask a question.

Chat not working and no human contact number

Hi all, your live chat is not working and there is no human contact number.  How on earth do you get anything sorted? This is shameful. Is there a number for me to call where I can actually speak to someone?   

5
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BeccaHigsNewbie
asked in Ask a question.

PAC code error

Attempting to enter my PAC code and recieve an error message, both on desktop and the app. I have a double checked all details are correct. 

3
Kash
iD Mobile Employee
2 months ago
Dan Colburn
Newbie
Dan ColburnNewbie
asked in Ask a question.

roaming charges abroad

Arrived in kos on 27th Sept, had a message from id saying you can use your phone plan as uk with no charge. On the 1st October was charged for using phone, saying am out of eu .this can't be right, luckily it only went to the cap of 5 pounds. Any idea why am charged. Thanks dan

3
Kash
iD Mobile Employee
7 months ago
L
Newbie
LEEJANewbie
asked in Ask a question.

New phone and new to ID mobile via mobiles.co.uk

I just received my new iphone and ID SIM today (new customer to ID Mobile) which I sourced via mobiles.co.uk.I have installed the SIM card but nothing pops up on the phone to indicate its hooked to a network, and I’ve no idea if/how I need to activate it some other way.The SIM card came in the green ID mobile envelope, and there’s no details I would normally expect to see like phone number etc. I also haven’t received any welcome email etc from ID Mobile, and I’ve been on their website but there’s nothing there that helps.I also did a coverage check for my postcode, and they’re telling me I’ve got really good coverage 3G and 4G.Really stuck, and no idea what I have to do to get started. Any help appreciated.   

1
Tom
iD Mobile Employee
11 months ago
A
Anonymous
asked in Ask a question.

i want to speak to someone that works at this ID mobile

ive cancelled my contract but why have you sent me a letter a week after ive cancelled about my direct debit. i cancelled everything 1 day after taking out the contract as i really how unhelpful and zero customer service line there is. you best not try and take money put of my account. i eant to speak to someone that works at this ID mobile

2
Mohammed
iD Mobile Employee
11 months ago
R
Newbie
Rhysd642Newbie
asked in Ask a question.

upgrade

I've recently upgraded and had new handset again but this time I was unable tk keep my own number I had Iver my last few contracts also I had to create a new account with app..but the main reason I need advice is because I've had my new contract but my old one is still active and I'm being billed it should of ended and my account passed over why is this happening 

7
Kash
iD Mobile Employee
1 year ago
Big_Micky
Newbie
Big_MickyNewbie
asked in Ask a question.

Problem With Switch

I have given my PAC to ID Mobile. I got a message from 3 that my number has been ported, so my phone number doesn’t work any more.Putting my new SIM into my phone, I am getting a SIM Failure error message. When I attempt to login to my account online, it asks for a OTP from an SMS from the original number ID assigned me, but I can’t access the SMS because the SIM isn’t working.Now I have no network coverage at all.Any ideas how to resolve this?

7
Kash
iD Mobile Employee
16 days ago
H
Newbie
happysallyNewbie
asked in Ask a question.

I cannot access my account to upgrade, so I ordered a new iD SIM

Hi, I wasn’t able to access my iD account because my details weren’t recognised. This meant I couldn’t upgrade my SIM contract, so I have ordered a new SIM instead.However, I am now a bit concerned that I am not going to be able to transfer my old iD number across to this new iD SIM.Please could you advise? Many thanks

13
Kash
iD Mobile Employee
4 months ago
Jay O
Newbie
Jay ONewbie
asked in Ask a question.

Bringing transfer of old number forward

Is there a means of bringing forward the date my old number is ported to ID? When I purchased the contract I selected 15th August 2023, not realising the phone would be delivered next day.

5
Kash
iD Mobile Employee
9 months ago
Catherine Bower
Newbie
Catherine BowerNewbie
asked in Ask a question.

unable to send text messages

Since joining ID 3 weeks ago I cannot send text messages. I can receive them fine but every time I send one it fails to send

2
Catherine Bower
Newbie
26 days ago
Melvin Hurley
Newbie
Melvin HurleyNewbie
asked in Ask a question.

international roaming

Not a happy customer Beware when I bought my phone contact I checked and was told it included international data roaming in Norway. I asked specifically as I was due to travel to Norway.  I used data roaming to check my email in Norway them recurve a text to advise I had used £45 of data andmy monthly bill is now in excess of £85. I'm furious and as soon as this contract is up I'll dump ID Mobile and return to Lebara mobile.  I feel cheated and conned by ID Mobile . Anyone have any suggestions about how to make a formal complaint about this subject? 

2
Tom
iD Mobile Employee
8 months ago
M
Newbie
MickLeonardNewbie
asked in Ask a question.

Fair usage allowance

My contract gives me 80GB data and hence 30GB data when in France.To qualify for data in France do I have to have used it in the UK? I don’t use much data in the UK as I am mostly on WiFi but I will want to use it in France.

1
Kash
iD Mobile Employee
4 months ago
Ed_
Newbie
Ed_Newbie
asked in Ask a question.

ID sim card doesn't show up on Pixel 8 Pro

As topic states when inserting ID sim into pixel 8 Pro nothing happens it just doesn't show up even as inactive.  Tried different Sims from three , EE , O2 , Vodafone all them work fine in this phone.  Then inserted ID sim card in wife's phone, working fine , back in mine and it's not showing up again. 

4
Lauren
iD Mobile Employee
3 months ago
S
Newbie
Sally AndrewsNewbie
asked in Ask a question.

Claim Galaxy Buds2

I’ve just moved my contract to ID Mobile and my contract says I can ‘Claim Galaxy Buds2’ but can’t see anywhere on the site to do this. Can anyone help/point me in the right direction please?

3
Mohammed
iD Mobile Employee
1 year ago
Kwame Drexel
Newbie
Kwame DrexelNewbie
asked in Ask a question.

PUK CODE NEEDED

Hi ID mobile i accidentally locked my sim pin and now it’s asking for a puk code that i don’t have can someone please help  because ive lost access to make the calls i need too make. 

2
Tom
iD Mobile Employee
9 months ago
M
Newbie
mobile_user11Newbie
asked in Ask a question.

How much data is rolled over out from your original allowance?

How much of your data is rolled over from your original allowance? Is it capped or is it whatever you haven’t used?For example on a 40Gb allowance if I only use 10Gb is 30Gb rolled over and so next month I get 70Gb allowance?I know it only lasts a month, but let’s say it does above, and then only use 10Gb again, does it use rollover data first? So the month after I’d have 80Gb?  Thanks 

5
M
Newbie
1 year ago
I
Newbie
itsjamielikeNewbie
asked in Ask a question.

Data Usage not Accurate on ID App

Hello,  Strange one here, I have used around 40GB of data, and I know this due to the iPhone usage, The app will sometimes show a large amount of data, then nothing, and then reset to 50mb or so.  I have no changed billing cycle just the ID app appears to be showing the wrong usage. 

8
Kash
iD Mobile Employee
5 months ago
S
Civilian
ShazzzzashCivilian
asked in Ask a question.

my Replacement sim card activated, but not working.

My sim stopped working so I thought to get a replacement one. The replacement one has come and I’ve activated over 24 hours ago and it’s still not working!! This has been going on for weeks now and I’m losing business and contact from family as this is my main line. Absolutely appalling service. 

2
Mohammed
iD Mobile Employee
2 years ago
Terms & Conditions