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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4957 Topics

S
Newbie
Samlou2817Newbie
asked in Ask a question.

additional contract

Hi im wanting to a an additional sim only contract to my account can I do this? Is their any deals for opening a new contract?  Thank you

1
Tom
iD Mobile Employee
10 months ago
K
Newbie
KalicoNewbie
asked in Ask a question.

Problem for new user if email not verified - cannot post or ask anything

This seems like a bad design issue.I registered for an ID Community account and (it seems) didn’t verify the email address.Today I came to answer a question on the community and got the error code that I do not have permission to post to ID Community.  Fair enough, but absolutely nothing hinted at why that might be.I contacted ID Mobile Live Chat who said that the Community is nothing to do with them and suggested I ask the question to the Community, which of course I could not do.  Stuck - Catch-22In the end I have registered a new email address, verified it and can now post (hence this message).  But it seems that there should at least be an option to re-send the verification email.Or, when the “You do not have permission to post to ID Community” messages throws up, to  have a few suggestions about why that might be.It also seems that I cannot now delete the old account (using the previous e-mail).  I can login to the Community with it, but it has no other options, because the e-mail

5
Nikhil P
iD Mobile Employee
2 months ago
C
Newbie
Coll888Newbie
asked in Ask a question.

network signal is poor - calls drop out

I have had every call in my flat drop out. I need a stronger signal - I have only been with ID for a month but the service is not good enough 

8
andewhite
Legend
7 days ago
L
Newbie
LewisW29Newbie
asked in Ask a question.

Failed credit check due to taking out two contracts in quick succession

Hi, after some advice please..I took out a contract on an iPhone 14 earlier this week with id mobile by mistake. I have since attempted to cancel this contract and will be returning it straight away when it arrives tomorrow as DPD have said its out for delievery.I then attempted to take a contract out again with id mobile on the phone I do want (iPhone 14pro)  last night before the credit check was declined. I'm 100% certain this was due to taking out two contracts in a couple of days. My question is, how long do I have to wait until id mobile recognise I have cancelled the first mistake contract and therefore accept the credit check and allow me the correct contract?Any help is much appreciated. Thank you.

1
Kash
iD Mobile Employee
5 months ago
acrascia
Newbie
acrasciaNewbie
asked in Ask a question.

Issues with Phone Number Switch

Despite being sent a message today saying my phone number has switched, when I go to my settings to see my phone number, it’s still the number ID gave me.I have restarted my phone a number of times, yet nothing has changed.I’m also having trouble sending text messages. The texts seem to be getting to the recipient under my phone number, however, on my phone it’s telling me the message has failed to send.Any help at all will be much appreciated.

12
Tom
iD Mobile Employee
3 months ago
J
Newbie
JessicarobynNewbie
asked in Ask a question.

old phone number transfered now no signal cant text or call

I got a new I phone 14 last week, entered PAC code at point of purchase. Got a call from old network (EE)  to confirm PAC code request and date of number switch (14/11/23). I set up new phone but also used my old phone and sim until date of phone number transfer. As expected this sim stopped working on the 14th as confirmed in an email. My new iD sim however lost all signal on this date too? I have powered off, checked sim, aeroplane mode etc but still cannot text or call at all!?! This has now left me with no way of people contacting me which is obviously not ideal especially with young children at school/ childcare and when working home alone. I cannot even ring iD to ask them how to fix the problem.Any help appreciated 

4
Kash
iD Mobile Employee
5 months ago
Jack Davies
Newbie
Jack DaviesNewbie
asked in Ask a question.

unable to log into app

I am trying to log into the app and it takes me to a queue, I wait in the queue till the end of the 8 odd minute wait. I enter my email and then it takes me back to the queue, I have tried on an internet browser and it does the same. Does anyone have a fix for this? 

1
andewhite
Legend
16 days ago
L
Newbie
Landyman130Newbie
asked in Ask a question.

Accessing two accounts

I have two SIMs, thus two accounts.  I could not use the same e-mail address for both, so used a different address.When logging in, my second addresss is displayed and it’s not possible to change it to the first e-mail address.  So I can’t access my first account.I find that iD is a very good provider in all respects bar one.   Contact is impossible.  The ‘Chat’ is too basic and thus useless.

6
Kash
iD Mobile Employee
5 months ago
R
Newbie
Rach57Newbie
asked in Ask a question.

message not delivered

Whenever I send a message it comes back with a delivery report saying its not sent. It only does it to a few of my contacts as well. I've got a Samsung galaxy M31. Can anyone help please ?

3
Kash
iD Mobile Employee
1 year ago
S
Civilian
SporksterCivilian
asked in Ask a question.

Found a new deal obline fhats also with ID mobile, how do i keep my number?

My current contract has ended and I've found a new deal online. That deal is also with id but it's better than the upgrades I've been offered. How do I cancel this contract and move my number to the new deal?

2
Tom
iD Mobile Employee
10 months ago
F
Newbie
fred bloggsNewbie
asked in Ask a question.

Ludicrously high out-of-contract data charges

I pay for my daughter’s phone, on which she gets 5GB data a month. For emergencies I enabled a £5 extra usage cap. Every month she uses all 5GB plus the cap. I’ve looked at the bills and I get 5120 MB included. She has used 5170 MB and that’s charged at £5. So I’m paying £5 for 50 megabytes! That’s what, a couple of songs?! I ‘assumed’ (stupid me) that the extras would be charged at a reasonable rate. As it is, I’m paying £5 extra to ID every month for effectively nothing. I have set the cap to zero and recommend other users do the same. (I am in a contract, title should say ‘above contract’ or something)PS if you’re wondering why I’m called Fred Bloggs it’s because it’s the only name I could get to work - I put a dozen names in the registration box and every one said ‘Your username contains restricted text’ but didn’t tell me why - I was just using letters, or letters and numbers. Rant over, thanks!

3
Mohammed
iD Mobile Employee
1 year ago
Jess Williamson
Newbie
Jess WilliamsonNewbie
asked in Ask a question.

extra connections - is there a limit?

Hi I was wondering how many lines you could have with iD mobile please as my partner needs a new phone so was looking to get another handset in my name if possible 

3
Mohammed
iD Mobile Employee
10 months ago
P
Newbie
PhilleachNewbie
asked in Ask a question.

Not able to add PAC code

Hi, have switched over to iD and have a PAC code from Sky. I have tried to register it but am getting an error because information isn’t recognised. Am sure my info is correct. The only question mark possibly is because I switched through Mobiles.co.uk. I have seen their order ref. is the transaction ref. for the PAC switch. Anyone any idea what I am doing wrong?

4
Kash
iD Mobile Employee
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

I have lost my phone. I want to block it so whomever finds it doesn’t make loads of calls. The automated help service doesn’t include an option to reporft5 a phone lost. I don’t remember my account password. I’m stuck. Help lease?

8
andewhite
Legend
1 year ago
Steve Marsh
Newbie
Steve MarshNewbie
asked in Ask a question.

Fraudulent account set up in my name.

Hello, as title Iv received a letter saying Iv set up a new account with yourselves which I haven’t. My name and address has been used to fraudulently set this up. Iv been in contact with Action Fraud and have a crime reference number. I briefly spoke to someone on live chat but I want to take this up in a more formal way due to the seriousness of the situation. Could you please get back to me as this needs shutting down straight away.  

5
Tom
iD Mobile Employee
1 year ago
J
Newbie
James McSorleyNewbie
asked in Ask a question.

PC code not working

My PAC code has not fully transferred over, I can make calls but cannot receive calls or texts, I have been onto customer support every day since (should have transferred Monday, now Friday) and still nothing.I cannot access any apps of banking as they all require text authentication so cannot pay bills let alone speak to anyone about this. Customer service keeps blaming O2 for not sending files but I have yet to have anyone from IDmobile contact me even though this has been escalated.Deeply regretting switching at present, you only find out how good a company are when you have an issue…..

13
J
Newbie
4 months ago
J
Newbie
jim.Newbie
asked in Ask a question.

keeping my number.

i am moving to carphone warehouse for a better deal and it is also with ID mobile, i want to keep my number so can i request my PAC code and keep my number when going from ID to ID mobile.

8
Kash
iD Mobile Employee
1 year ago
K
Civilian
KailemarCivilian
asked in Ask a question.

Ive lost my Sim but still have my handset elsewhere.Could i get a replacement sim?

No support throughout having this SIM card, so never I never activated it! However I have been using the handset with another SIM. Could I receive a replacement SIM card, and use it in the handset? 

2
andewhite
Legend
2 years ago
W
Newbie
Wendy.martinNewbie
asked in Ask a question.

Samsung Galaxy A51 keeps freezing

My Samaung Galaxy A51 phone keeps freezing and turning itself off. Its very frustrating. i have a year left on my contract and would like to know how to stop this happening. Please help

3
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
Eileen mNewbie
asked in Ask a question.

proof of usage

Good morning I’ve been trying for almost two weeks to get my proof of usage after losing my phone. I’ve emailed, bot chatted and agent chatted. Can you help please.Thanks

3
Mohammed
iD Mobile Employee
2 years ago
Ash799
Newbie
Ash799Newbie
posted in Ask a question.

Poor phone quality

Hi, I am recently experiencing poor phone quality for all calls between my handset and a landline number. People on the other end cant seem to hear me clearly at all and keeps cutting off. I am not sure why this is and this tends to happen even when i have good signals. I have noticed the connection between mobiles are clear without any issue. Its very frustrating because I have to speak with companies with landline numbers and they cant hear me at all.  I am currently using Samsung S23 Ultra and I don't believe its an issue with handset.

5
Tom
iD Mobile Employee
8 months ago
G
Newbie
gadget1974Newbie
asked in Ask a question.

Supplied PAC code, now neither sim works

Hi, I have just bought a 2nd sim for my daughters phone and went ahead with the porting of her number across from three.   Switch was due to happen yesterday and her 3 sim went dead however her ID mobile sim now refuses to connect to the network.  I have tried switching off and on and manual network selection but nothing happening.Help! 

6
Tom
iD Mobile Employee
8 months ago
Melen Horris
Newbie
Melen HorrisNewbie
asked in Ask a question.

Getting a security code to register for the App when you are not using the SIM card in a phone

I am using the SIM card in a wireless router but would like to be able to register for the mobile APP. How do I get a security code?Many thanks 

3
Tom
iD Mobile Employee
10 months ago
M
Newbie
matthewkwNewbie
asked in Ask a question.

Port in from Three to ID mobile taking longer than 1 day

Hi there,Today (23/05/2023) was my planned port in day, keeping my old number from Three and transferring it to ID mobile. I provided my PAC and all my details in my submission form when I signed up to join ID mobile. I am starting to regret this decision. I received a disconnect message from Three at 11am this morning. My ID SIM number works but it is now 10:25pm and my number still hasn't ported yet as I've called a friend and the number is not my old number. I contacted live chat today and I've reset my network and followed their advice. They indicated for me to wait until after 7pm for the port in but nothing has happened yet. Can you please resolve this issue asap? I plan to restart my phone again tomorrow morning but I need my old number as it is linked to security access for other apps.  If there's been any changes in the meantime, I will update here.  

3
Tom
iD Mobile Employee
11 months ago
Sciado
Newbie
SciadoNewbie
asked in Ask a question.

Out of plan multimedia and picture messaging?

Why are Multimedia and Picture messaging not included in my Unlimited Plan?I have been with many networks over the last 25 years and have NEVER been charged a large extra fee for such basics as Multimedia and Picture messaging!This is even included in the very cheap Smarty & Voix plans from which I switched to join ID Mobile as this limitation was never mentioned when I signed up for my plan.I am very disappointed with this!!!

5
Tom
iD Mobile Employee
4 months ago
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