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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4824 Topics

M
Newbie
MariesmileNewbie
asked in Ask a question.

using my mobile abroad

Hi allI am going torremolinos in feb can I use my data mins texts over there I have unlimited, and do I have to change anything on my phone?first time abroad new to it all Thanks in advance 😀

3
Kash
iD Mobile Employee
3 months ago
Emer Doherty
Newbie
Emer DohertyNewbie
asked in Ask a question.

no confirmation email

Good morning, I placed an order with yourselves for an iPhone 11 contract. I still am yet to receive a confirmation email and I signed up to the direct debit. can someone please get back to me about this. If not I would like to cancel my order. kind Regards Emer

4
Tom
iD Mobile Employee
10 months ago
Skash Miller
Newbie
Skash MillerNewbie
asked in Ask a question.

4G/5G signal low

Why is my signal always very low?I hardly ever get 5G and 4G is showing at the lowest connection.

5
andewhite
Legend
5 months ago
D
Newbie
DACSNewbie
asked in Ask a question.

Moved to area with no signal

I moved house three weeks ago and am unable to use my iD Mobile at our new home as the signal is too weak.  Calls keep breaking up.  I am 13 months into a 24 month contract.  Is it possible to terminate the contract early or will I be forced to continue paying for the remaining 11 months?I need to transfer my telephone number ot another SIM so that I can receive incoming calls.  I have been trying to get a PAC from iD Mobile for two days but neither the web site nor the mobile app is working.Also, if I am forced to pay for the remainder of my contract I would like to be able to use its unlimited data allowance when I am away from home.  If I ever get a PAC will I still be able to use my iD Mobile data?

8
Tom
iD Mobile Employee
4 months ago
Phoenix Eales
Civilian
Phoenix EalesCivilian
asked in Ask a question.

trying to give my pac code

I have just taken out a SIM only contract with ID Mobile, how do i give them my pac code so i can switch my number over?

3
Tom
iD Mobile Employee
7 months ago
Shaun Wray
Newbie
Shaun WrayNewbie
asked in Ask a question.

why have i been charged for roaming in Holland

Whilst in Holland on 19/02/24 to 22/02/24 I was charged for using  1.94mb at a cost of£18.64 even though I have all my data and Holland is also in EU. why have I been charged?

5
Tom
iD Mobile Employee
24 days ago
I
Newbie
ian oneillNewbie
asked in Ask a question.

Transfering via pac code from Virgin to ID

I am trying to transfer a number from virgin to Id Mobile.I keep getting “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have the Pac code, and transaction number and all the details i need, still not working.Trying the chat bot but i have been waiting 45 minutes so far.  

2
Tom
iD Mobile Employee
1 year ago
S
Civilian
SporksterCivilian
asked in Ask a question.

Found a new deal obline fhats also with ID mobile, how do i keep my number?

My current contract has ended and I've found a new deal online. That deal is also with id but it's better than the upgrades I've been offered. How do I cancel this contract and move my number to the new deal?

2
Tom
iD Mobile Employee
9 months ago
C
Newbie
Charliepop1974Newbie
asked in Ask a question.

Family SIMs

Hi, I’ve transferred across from Plusnet and my SIM is working great so I bought another 24 month contract for my 16 year old son, which I have yet to install.  Now I am trying to get the same deal for my 13 year old daughter and it keeps cancelling….I have tried multiple email addresses and bank accounts.  I would like us all to be under the same roof - please help!

5
Mohammed
iD Mobile Employee
8 months ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

I have lost my phone. I want to block it so whomever finds it doesn’t make loads of calls. The automated help service doesn’t include an option to reporft5 a phone lost. I don’t remember my account password. I’m stuck. Help lease?

8
andewhite
Legend
1 year ago
J
Newbie
James McSorleyNewbie
asked in Ask a question.

PC code not working

My PAC code has not fully transferred over, I can make calls but cannot receive calls or texts, I have been onto customer support every day since (should have transferred Monday, now Friday) and still nothing.I cannot access any apps of banking as they all require text authentication so cannot pay bills let alone speak to anyone about this. Customer service keeps blaming O2 for not sending files but I have yet to have anyone from IDmobile contact me even though this has been escalated.Deeply regretting switching at present, you only find out how good a company are when you have an issue…..

13
J
Newbie
4 months ago
S
Newbie
Samlou2817Newbie
asked in Ask a question.

additional contract

Hi im wanting to a an additional sim only contract to my account can I do this? Is their any deals for opening a new contract?  Thank you

1
Tom
iD Mobile Employee
10 months ago
R
Civilian
robertzdifrancoCivilian
asked in Ask a question.

How to receive a PAC from a disconnected SIM?

I purchased a phone from mobiles.co.uk, returned it a day later (was too big) and was told my ID contract would move to Pay as You go as i already ported my number, However my account is just disconnected so when i text to receive my PAC, I don’t get a reply.Can someone help, I’d be happy to pay to be able to text and receive my PAC number.

9
Kash
iD Mobile Employee
1 year ago
Iandunsmore
Newbie
IandunsmoreNewbie
asked in Ask a question.

calling in tenerife

Will it cost me to call a tenerife number while in tenerife  

5
Kash
iD Mobile Employee
5 months ago
E
Newbie
Eileen mNewbie
asked in Ask a question.

proof of usage

Good morning I’ve been trying for almost two weeks to get my proof of usage after losing my phone. I’ve emailed, bot chatted and agent chatted. Can you help please.Thanks

3
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
Landyman130Newbie
asked in Ask a question.

Accessing two accounts

I have two SIMs, thus two accounts.  I could not use the same e-mail address for both, so used a different address.When logging in, my second addresss is displayed and it’s not possible to change it to the first e-mail address.  So I can’t access my first account.I find that iD is a very good provider in all respects bar one.   Contact is impossible.  The ‘Chat’ is too basic and thus useless.

6
Kash
iD Mobile Employee
4 months ago
R
Newbie
Rach57Newbie
asked in Ask a question.

message not delivered

Whenever I send a message it comes back with a delivery report saying its not sent. It only does it to a few of my contacts as well. I've got a Samsung galaxy M31. Can anyone help please ?

3
Kash
iD Mobile Employee
1 year ago
J
Newbie
JaydeeNewbie
asked in Ask a question.

Being charged for receiving a call while in turkey

I’m currently on holiday in Turkey, I’ve received a phone call from a relative and it seems I’ve been charged for this? How is this possible? 

3
D
Rookie
6 months ago
Melen Horris
Newbie
Melen HorrisNewbie
asked in Ask a question.

Getting a security code to register for the App when you are not using the SIM card in a phone

I am using the SIM card in a wireless router but would like to be able to register for the mobile APP. How do I get a security code?Many thanks 

3
Tom
iD Mobile Employee
9 months ago
L
Newbie
LewisW29Newbie
asked in Ask a question.

Failed credit check due to taking out two contracts in quick succession

Hi, after some advice please..I took out a contract on an iPhone 14 earlier this week with id mobile by mistake. I have since attempted to cancel this contract and will be returning it straight away when it arrives tomorrow as DPD have said its out for delievery.I then attempted to take a contract out again with id mobile on the phone I do want (iPhone 14pro)  last night before the credit check was declined. I'm 100% certain this was due to taking out two contracts in a couple of days. My question is, how long do I have to wait until id mobile recognise I have cancelled the first mistake contract and therefore accept the credit check and allow me the correct contract?Any help is much appreciated. Thank you.

1
Kash
iD Mobile Employee
4 months ago
acrascia
Newbie
acrasciaNewbie
asked in Ask a question.

Issues with Phone Number Switch

Despite being sent a message today saying my phone number has switched, when I go to my settings to see my phone number, it’s still the number ID gave me.I have restarted my phone a number of times, yet nothing has changed.I’m also having trouble sending text messages. The texts seem to be getting to the recipient under my phone number, however, on my phone it’s telling me the message has failed to send.Any help at all will be much appreciated.

12
Tom
iD Mobile Employee
3 months ago
A
Rookie
AliCengizRookie
asked in Ask a question.

i switched to ID mobile, when i send a message the original ID number appears not my transported number

I carried my number to ID mobile. My original number appears on the calls but when I send a message it appears as the ID mobiles number that they gave me when I bought it. How can I fix this issue, please?

7
Kash
iD Mobile Employee
5 months ago
S
Newbie
ShearssNewbie
asked in Ask a question.

sim unlock pin

Hi, my phone is getting repaired and I would like to use a spare phone while I wait to get my phone back. However when I put the sim in the phone it is asking for a sim unlock pin. Can you please help with this.Kind Regards

2
S
Newbie
2 years ago
Lizzie Tuff
Newbie
Lizzie TuffNewbie
asked in Ask a question.

billing

So it's seems I've been cut off, hut I've paid my bill ? How are you suppose to sort this issue If u can't speak to anyone ?

2
andewhite
Legend
2 years ago
R
Civilian
Random123456Civilian
asked in Ask a question.

Identity theft - need contact with someone

Hey,Extremely annoyed I’ve had to make an account just to post this. Live chat claims everyone is busy, sent a complaint to an email that apparently doesn’t exist weeks back and the phone system is automated.Someone has used my details to create an account and now I’m being harassed with letters for payment that I didn’t make. CIFAS is already aware that I am a victim of identity theft and I’m on their protected database so I am irritated this account has still managed to make it through.Can someone please send me a DM and sort this mess out. 

5
Rory
Newbie
1 year ago
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