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  • 11,533 Replies
3313 Topics
N
Newbie
Nathan SilbigerNewbie
asked in Ask a question.
getting started

How long does it take from when I order a contract +sim online till I get an answer or any kind of confirmation....email etc.?

5
Tom
iD Mobile Employee
2 months ago
Carolpig
Civilian
CarolpigCivilian
asked in Ask a question.
Lost phone ,cannot connect number to account

My dad recently lost his phone and has tried to get a replacement sim with no luck. We have tried to set up an online account which he now has but cant add his number as it tries to text it and we don’t have access. is there any other way to connect his number to the account,

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
MfsNewbie
asked in Ask a question.
wifi calling not working on both iphone 14pro and iphone 15pro

Have gone through previous comments but cannot get WiFi calling to work (it used to) which renders my phone useless inside my house if I want to make a call.

9
M
Newbie
1 hour ago
H
Newbie
HLWalker2Newbie
asked in Ask a question.
Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

5
Tom
iD Mobile Employee
5 months ago
V
Newbie
Vaida SketeryteNewbie
posted in Ask a question.
number transfer

Hi. Want to ask I have left approx a month left with my old provider. I need to take new contract with phone as soon as possible. So my question would be, can I take contract with you now and how I can keep my old number if it is still will be used with my old provider? Thanks 

3
V
Newbie
7 months ago
T
Newbie
TwinkleNewbie
asked in Ask a question.
Some landline calls being disconnected

I have been with ID mobile since February and all of a sudden I find I can’t call my gp surgery or my dentist. I haven’t experienced this before I am on unlimited plan and the area codes are included.this is so inconvenient and I tried to get to the bottom of this issue via chat but to be honest it was a waste of time as they were none the wiser as to what the issue is.Any help, advice greatly appreciated please.

3
Tom
iD Mobile Employee
5 months ago
N
Civilian
Nelly221087Civilian
asked in Ask a question.
4g too slow to use Internet?

4g connected all the time but unusable Internet? My Internet seemed fine when I first got the phone, now the past 6 weeks or so it's been a nightmare. Any ideas ?  

4
Kash
iD Mobile Employee
1 month ago
M
Newbie
Maka1992Newbie
asked in Ask a question.
Sorry Your Service Does Not Allow Access To This Number

Hello I use ID Mobile and I have have contract for over 2 years now. It is not in my name because my credit rating is poor and it is in my mums name however I've been given permission for full access on the account. My bill is paid on time around 25th every month, without fail. There has been a few times I've tried making calls and it isn't working cutting me off giving me a error message. This has happened again 12 minutes ago not allowing me to make any outbound/ outgoing calls telling me "Sorry, Your Service Does Not Allow Access To This Number". What is going off? Why is this happening? And is there anything I can do to fix this myself? I'm seeing previous reports of this in threads, neither of which explains how I can manually fix this issue myself. And if it is a system error or update it needs to be done in 1 of 2 ways, which are the following: 1. Allow all customers to continue to make calls or texts even if there is a system update or system error. OR 2. Send all customers a n

3
Matthew T
iD Mobile Employee
1 month ago
Z
Newbie
Zahra MogNewbie
asked in Ask a question.
Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
8 months ago
C
Newbie
Carvz84Newbie
asked in Ask a question.
ID sim not working day after transfer

Hi,I requested a transfer to ID on Monday morning, entered my PAC code from my old provider etc online. My old network stopped working but when I put my ID SIM in it's not working at all. I really need my phone to be working as I'm missing important calls. Can anyone help please? 

4
Tom
iD Mobile Employee
2 months ago
L
Civilian
Lynne CrawfordCivilian
asked in Ask a question.
trade in

How do I trade in an old phone? 

1
Tom
iD Mobile Employee
4 months ago
V
Newbie
velan75Newbie
asked in Ask a question.
poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

8
Kash
iD Mobile Employee
4 months ago
Jamie FV Beaumont
Civilian
Jamie FV BeaumontCivilian
asked in Ask a question.
swapping numbers

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

2
Kash
iD Mobile Employee
6 months ago
Mark Chadwick
Newbie
Mark ChadwickNewbie
asked in Ask a question.
Other ways to verify identity for sim activation

Unfortunately we have lost a sim and coincidentally access to the listed email address. How can we activate the replacement sim (which I have collected from Currys)?

5
Kash
iD Mobile Employee
8 months ago
Peter Sanderson
Newbie
Peter SandersonNewbie
asked in Ask a question.
Unauthorised Port of My Number to Another SIM

I received an unrequested PAC number. The port has been successful & the criminal has successfully withdrawn money on my credit card.After two very protracted & timely periods on the ID chat I was advised that it would be directed to your ‘back office’ team to recover my number. Based on there being no further communication & what I have read on this community I have little confidence that this is being dealt with. In the meantime the criminal is able to carry out all sorts of fraudulent activity using my number.When I ring the number it still rings so it looks as though the number hasnt been blockedCould an ID employee please contact me & assure me that this is being dealt with as 48 hours has now elapsed & no communication from ID !!!

4
Tom
iD Mobile Employee
1 month ago
A
Anonymous
asked in Ask a question.
Contact ID Mobile

Here’s the ID Mobile HUMAN contact number:0800 049 2402Incredibly helpful and extremly patient, cleared up my transfer to another provider.

1
Tyler
iD Mobile Employee
28 days ago
Karl Hunter
Newbie
Karl HunterNewbie
asked in Ask a question.
Port not happened. Utter shamblew

Their motto 'we are a company that care', erm that's far from the truth.***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. Disgusting **17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF*further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENED At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡Email Summary :December 3rd placed order Switch date was meant for December 8thI communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, t

6
P
Rookie
8 months ago
F
Civilian
Feste97Civilian
asked in Ask a question.
New app has no data rollover

I've noticed like other users that my data rollover allowance is not showing since the new app has been in place. How can I get this fixed please? Thank you!

2
Tom
iD Mobile Employee
2 months ago
Shannon Barnard
Civilian
Shannon BarnardCivilian
asked in Ask a question.
signal

Is anyone else STILL having issues? Lack of signal and no 3G? Happening since Friday…

2
Tom
iD Mobile Employee
9 months ago
Louise Varney
Newbie
Louise VarneyNewbie
asked in Ask a question.
new sim won't work

I have just bought a pay monthly SIM for my daughter. I have put it into her iPhone 11 tonight. Followed all of the steps suggested in help articles and it still won't work. Can someone advise me please? 

4
Lauren
iD Mobile Employee
5 months ago
Louisa Katie Jarvis
Civilian
Louisa Katie JarvisCivilian
asked in Ask a question.
Really crap connection anywhere i go

Hi I’ve recently become an ID customer as I have brought an iphone 15 contract with yourselves which included a sim with unlined 5g data, I work in Birmingham  and live very near to it and have check the coverage in my area all being very high and I haven’t once had more than 2 bars of 5g on my device I’m constantly having to hotspot others due to having no data coverage or ability to call anyone. I am very disappointed with the coverage I am experiencing and  I’m a bit stuck due to the fact that the phone is included in my contract so it’s not as if I can cancel or return it.  I am need of help and assistance as I’m really not happy with the services I am being provided which is a shame because I was told really good reviews about this company and so far I have yet to see any of those results. 

2
Tom
iD Mobile Employee
11 months ago
ADT93
Newbie
ADT93Newbie
asked in Ask a question.
Refer a Friend iD Mobile is a SCAM!

A family member took out a 24 month iPhone 14 contract.  I recieved an email that my referral was recorded.  So far NOTHING!!!  I contacted customer service who passed the matter onto the ‘appropriate’ team...still heard nothing!!DO NOT REFER FRIENDS AND FAMILY as this is a blatant iD Mobile SCAM!Why are you SCAMMING us????

1
Kash
iD Mobile Employee
1 year ago
E
Newbie
EndyNewbie
asked in Ask a question.
Missing Pixel buds

Hi,Ordered pixel buds, spoken to Live Chat 3 times, each time they've said a team has been contacted about it but there is no response. I feel like there's going to be no update then all of a sudden there is no stock left.https://www.idmobile.co.uk/offers/google-pixel-8a-pixel-buds-a

9
Tyler
iD Mobile Employee
1 month ago
Stacey Webster
Civilian
Stacey WebsterCivilian
posted in Ask a question.
Refer a friend reward

Hi, I've recieved my reward for reffering a friend but my friend hasnt had hers.Please could it be resent to them or can it be located in her account?Stacey

7
Tom
iD Mobile Employee
7 months ago
E
Newbie
EmileeKendallNewbie
asked in Ask a question.
billing help.

Hello, I switched over to ID mobile in January and for two months now I have been paying £50 instead of £33.99. I am aware of the 4% increase from April but 1) 4% extra on my bill should only be a couple of pounds and 2) I paid an extra £14 last month too. Can you please help me before my bill is due on the 15th as I shouldn’t be getting charged this month. I am unlimited everything too. 

1
Tom
iD Mobile Employee
5 months ago
Terms & Conditions