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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4947 Topics

S
Newbie
speedomesNewbie
asked in Ask a question.

My iD not recognising my ported number so cant access my account

I have an ongong issue with my phone not showing my ported number and also I have been unsuccesful in registering My iD account because the website says I have entered my details wrong. No, I haven't. It doesn’t recognise my ported number 

14
Kash
iD Mobile Employee
5 months ago
J
Newbie
JessicarobynNewbie
asked in Ask a question.

old phone number transfered now no signal cant text or call

I got a new I phone 14 last week, entered PAC code at point of purchase. Got a call from old network (EE)  to confirm PAC code request and date of number switch (14/11/23). I set up new phone but also used my old phone and sim until date of phone number transfer. As expected this sim stopped working on the 14th as confirmed in an email. My new iD sim however lost all signal on this date too? I have powered off, checked sim, aeroplane mode etc but still cannot text or call at all!?! This has now left me with no way of people contacting me which is obviously not ideal especially with young children at school/ childcare and when working home alone. I cannot even ring iD to ask them how to fix the problem.Any help appreciated 

4
Kash
iD Mobile Employee
5 months ago
Zylon
Newbie
ZylonNewbie
asked in Ask a question.

Why did i not get all of my mobile data refresh?

I had my data refreshed round the start of November and it said I was gonna get 62GB. I only received 50GB. Is there a reason of that?

1
Kash
iD Mobile Employee
5 months ago
Arran Scrambled Egg Gillies
Civilian
Arran Scrambled Egg GilliesCivilian
asked in Ask a question.

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

2
Kash
iD Mobile Employee
5 months ago
A
Rookie
AliCengizRookie
asked in Ask a question.

i switched to ID mobile, when i send a message the original ID number appears not my transported number

I carried my number to ID mobile. My original number appears on the calls but when I send a message it appears as the ID mobiles number that they gave me when I bought it. How can I fix this issue, please?

7
Kash
iD Mobile Employee
5 months ago
Sylwia Swiatecka
Newbie
Sylwia SwiateckaNewbie
asked in Ask a question.

text messages

I am not reciving text messages

3
Kash
iD Mobile Employee
5 months ago
A
Newbie
Arkadiusz1Newbie
asked in Ask a question.

How do I keep my number with iD Mobile to iD Mobile

Hi allI requested cancellation of my monthly plan yesterday. It ends on 5th of September.Is there a way to keep the same numer with ID but under other name? My girlfriend wants it, with her name on it as user

10
Kash
iD Mobile Employee
5 months ago
Paul Goodwin
Newbie
Paul GoodwinNewbie
asked in Ask a question.

SIM Default Pin

What is the default SIM pin for a new SIM being used in a new phone.as I want to lock the SIM

4
Kash
iD Mobile Employee
5 months ago
Keith Lawson
Civilian
Keith LawsonCivilian
asked in Ask a question.

Can not ring out

I can receive calls but can not ring out ??

2
Kash
iD Mobile Employee
5 months ago
N
Newbie
Niyazi caparNewbie
posted in Ask a question.

data and billing

I didn't mean to change my billing date because I hade no data left I would like to  start my next moth roll over and my billing data back to 30th of ever month and to get some data on my fone my next monthly allowances come in 16 days . 

1
Kash
iD Mobile Employee
5 months ago
R
Newbie
rcarter45Newbie
asked in Ask a question.

Port only half completed

I have requested my old number to be ported from O2 it was supposed to occur on Friday 10th. Late in the day my O2 SIM disconnected and I received an email from them nothing from ID.  It looks like port has been partially completed I can make calls from ID using correct number and receive calls from another ID number but cannot receive calls from other networks or landlines they just get invalid number.  I have contacted ID via their live message service a number of times and they say they have escalated but another day has passed without resolution or update. Does anyone know how long this takes to resolve and is there any way to get it escalated. ThanksRon  

2
Kash
iD Mobile Employee
5 months ago
C
Newbie
CLWNewbie
asked in Ask a question.

Charity Donation By Text

I sent a text to make a donation, how will the donation be charged as it is not appearing on my bill/charges. Thanks 

2
Kash
iD Mobile Employee
5 months ago
Eljay Lambert
Newbie
Eljay LambertNewbie
asked in Ask a question.

charging of a bill before the handset is released

so I would like to sign up to id mobile and order the 13T. the problem is the handset is not in stock until 28/12/23.if I apply for a contract now will I be charged for the month prior to the arrival of the phone? considering I will not have the phone for over a month, common sense dictates I should not be charged until its arrival where my contract can start properly. the issue is the site wants payment directly and ID mobiles customer service chat (supposed human) is not helpful or clear about the any of the information I have requested. Just repeating the same stuff from a script and trying to rush me off the chat before I can even read an reply to messages can someone please give me a clear cut answer?

5
Kash
iD Mobile Employee
5 months ago
MHardie2021
Newbie
MHardie2021Newbie
asked in Ask a question.

Unable to upgrade to a Samsung S23 Ultra

I have been an ID customer for 24 months now. I was on a monthly contract and I became eligible for an upgrade in September 2023. I didn't want to upgrade just yet and I didn't want to continue paying in full for a contract when it ceased in September. I changed to a sim only one month plan at £10, and this month I wanted to change my handset to a Samsung S23 Ultra.I attempted to upgrade at Carphone Warehouse with a contract paying monthly, but somehow, as bizarre as it sounds, I failed the internal credit check which was the final hurdle. I have enough to pay for the phone and the upfront costs!I contacted ID and I was told that I could not get the phone I wanted because of the fact I am on a rolling one month sim plan at £10. This is despite the fact that when I access my ID app, it provides a list of handsets I can upgrade to, and the Samsung S23 Ultra is one of them! I lodged a complaint with their complaints team and I am yet to hear from them.I will appreciate any advice given to

1
andewhite
Legend
5 months ago
Martin Kitchen
Newbie
Martin KitchenNewbie
asked in Ask a question.

Black Friday Deals and contract cancellation

HiMy ID contract has 2 months left, I have a cancellation price which I am happy to do due to the very good black Friday deals on various websites at the moment.If I get my Pac code and pay up my contract, will I be able to take a new ID mobile contract and port back in with a triangle port to keep my number?Thanks for any help.

3
Kash
iD Mobile Employee
5 months ago
B
Newbie
BrettaaNewbie
asked in Ask a question.

Number not porting over

I'm new to iD, submitted my PAC code at the time of ordering. My existing number with 3 stopped working yesterday morning but I didn't get a new sim, I was told I would keep my old sim. Neither my new number or my old number are working. How long can I expect to be without a working mobile? Its never taken this long to port before.

5
Kash
iD Mobile Employee
5 months ago
Graham Cheater
Newbie
Graham CheaterNewbie
posted in Ask a question.

My PAC EXPIRES before transfer date

When transferring to ID I asked for a transfer date of 01/12/23 but the O2 PAC expired before that date, can I reschedule the switchover date?

2
Kash
iD Mobile Employee
5 months ago
A
Newbie
AnupRNewbie
posted in Ask a question.

contract clarification

Hi, please can you confirm my Sim contract. I thought my contract was 12 months but when I check bill it states for only a month. I am confused so wondering if you could help me?Many thanks

2
Kash
iD Mobile Employee
5 months ago
I
Newbie
iainmackayNewbie
asked in Ask a question.

Which network is id's roaming partner in Austria?

Which network is id's roaming partner in Austria?

4
Kash
iD Mobile Employee
5 months ago
L
Newbie
liam crichlowNewbie
asked in Ask a question.

Faulty Return - Cancellation Mistake

I joined ID Mobile last week taking my number from 02, and taking a new phone and plan. Within 3 days the handset broke. The complaints team raised a faulty return and asked me to return the device and equipment. I was told I could exchange directly or for a different device and once the damaged item was returned I would get a call to agree delivery of a replacement. I didn't receive a call and ID Mobile cancelled my agreement instead in error. I have now been told that this can't be reinstated and I have lost my number that I ported over from 02 and have had for over 20years. Is there a way around this mess? Nobody within the complaints team seems intreested or willing to help.

7
Kash
iD Mobile Employee
5 months ago
S
Civilian
SMathewCivilian
asked in Ask a question.

Phone number switching request

Hi,Yesterday I requested to switch my number to ID by providing the PAC code.The website response was not clear and I didn’t get an email confirmation. How can I confirm that ID received my switching request?

2
Kash
iD Mobile Employee
5 months ago
L
Newbie
LinalukasNewbie
asked in Ask a question.

switching to number

Hi, when I was ordering my contract I filed in my details, i wanted to keep my old number so I put my PAC and I picked the date for number to be transferred, which is 15th of November. I have received my new phone today with the new sim, so do I need to put my old sim in or the new one?  Kindly Lina 

2
Kash
iD Mobile Employee
5 months ago
D
Newbie
DogdiegoNewbie
asked in Ask a question.

Black Friday further discount

Currently looking at a Xiaomi 13T, which is stated for dispatch end of December.  If I buy now and the price further reduces (on Black Friday itself for example), will ID reduce the price or would I have to cancel and start again? 

1
Kash
iD Mobile Employee
5 months ago
J
Newbie
Joannee123Newbie
asked in Ask a question.

How soon can I port a number?

I ported my phone number on the 10th October (no contract). I have decided I would like to take out a contract with ID mobile. How soon can I port my number again? I have read some articles that say you need to wait 90 days between porting numbers but I am hoping this isn’t the case anymore - does anybody know please? Thank you 

5
Kash
iD Mobile Employee
5 months ago
Mary Alice
Newbie
Mary AliceNewbie
asked in Ask a question.

Phone order not received

I ordered a new phone on Thursday last week and I've had no dispatch notification. Can you please check where it is.

1
Kash
iD Mobile Employee
5 months ago
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