I'm new to iD, submitted my PAC code at the time of ordering. My existing number with 3 stopped working yesterday morning but I didn't get a new sim, I was told I would keep my old sim. Neither my new number or my old number are working. How long can I expect to be without a working mobile? Its never taken this long to port before.
Userlevel 8
+9
Do you have an iD SIM card
Without an iD SIM card nothing is going work once Three UK close your 3 account.
Userlevel 1
No, I was told that I would keep my existing sim. I did t think that was right.
Userlevel 8
+9
The fastest way to get a replacement iD SIM card would be from your nearest Currys store
Otherwise, you’ll need to use the online iD Live Chat service to ask for a replacement SIM, and then wait for the SIM card to be delivered by Royal Mail.
FYI,
- iD Mobile advise allowing 3-5 working days for SIM card deliveries.
- Replacement iD SIM cards must be activated online before use with the network.
Userlevel 1
Great, thank you for the prompt replies.
Very much appreciated.
Userlevel 7
+7
Hi
Welcome to the Community!
I hope that your query is resolved but if you require further assistance, please let us know.
Kash
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