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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4843 Topics

Lynda M Lynch
Newbie
Lynda M LynchNewbie
asked in Ask a question.

voicemail not responding

After changing response times as per previous information the above isn't responding at all not kicking in 

3
andewhite
Legend
5 months ago
Naomi25
Newbie
Naomi25Newbie
asked in Ask a question.

direct debit

I want to change my bank details but the form won’t allow me to put a joint account . Why? How can I contact ID mobile 

2
Kash
iD Mobile Employee
5 months ago
Rob Messenger
Newbie
Rob MessengerNewbie
posted in Ask a question.

two accounts into one

I have two id accounts and i want to change to just one also keeping my number. The number i dont want is on the newet account which i think contract runs out next year. Cannot seem to access account for one of the accounts can you help?If easier please call back  

1
Kash
iD Mobile Employee
5 months ago
L
Civilian
LJENKCivilian
asked in Ask a question.

Phone blacklisted

Can someone help please, ID blacklisted my phone accidentally. I have now spoken to live chat twice in the last week and both times they have assured me that it would be done within the hour but it’s still blacklisted and I can’t use the phone. I’m at my wits end as they keep saying it’s done but no change!

6
Kash
iD Mobile Employee
5 months ago
R
Civilian
rmcnaught
asked in Ask a question.

Trying to cancel account

NO email. NO phone Number. NO working live chat.I have six sims with ID Mobile and have been a loyal customer for many years even with your lack of 5G coverage for certain 5G phones.I would like to cancel one of my sims but find that every option in the app or on line fails. I am then directed to a live chat that doesnt work. Please resolve this for me as I’m becoming inclined to take my business elsewhere.

2
Kash
iD Mobile Employee
5 months ago
Rebekah J
Civilian
Rebekah JCivilian
asked in Ask a question.

cant make or receive calls internally

edit* title should say intermittently  So this happens on and off since I joined but today I have 3 bars and can’t make a single call.And I have urgent work calls to make and no idea what to do

1
Kash
iD Mobile Employee
5 months ago
P
Newbie
pauliesNewbie
asked in Ask a question.

Cancel Contract Query

Hi I have a 30 day sim contract for which I pay £16 and when I go into the idmobile app and go to cancel it gives me a final bill of £30 why is this ? I have only just signed up so I am within the cooling off period but curious why there charging to cancel a 30 day sim. The reason I am thinking of leaving are. The WiFi calling does not working and it’s not the phone my Vodafone sim works fine with WiFi calling. The signal is bad even though the coverage checker says I should have a good signal. Now I could live with the signal issue if WiFi calling worked but it doesn’t. Paul  

3
Kash
iD Mobile Employee
5 months ago
B
Newbie
BpeNewbie
asked in Ask a question.

Can't redeem Apple Music/TV/Arcade offers

Hi,When trying to redeem my free apple subscription offers, they say "We're sorry, the offer you’re trying to access is no longer active. Please try again later".I click through from the email received and this is all that happens. How can I redeem these please?Kind regards

1
B
Newbie
5 months ago
G
Newbie
ghollidgeNewbie
asked in Ask a question.

Hard credit check on a S.O deal

Why is a hard credit check need on a SIM only deal? I have lost 79 points. I have never heard of this before when I am only asking for a SIM Only contract. Can ID Mobile explain why this a Hard credit check is needed for a SIM Only deal?

1
Kash
iD Mobile Employee
5 months ago
Z
Newbie
ZerrinNewbie
asked in Ask a question.

Transaction Number

I can't find my transaction number. I didn't receive a welcome email. And it is not on my digital invoice. I have searched every email but nothing. Why the hell you request such an idiot information that you didn't provide? 

1
Kash
iD Mobile Employee
5 months ago
N
Newbie
Nams94Newbie
asked in Ask a question.

No network connected abroad

HiMy phone worked fine a few days ago in Germany but since arriving in Prague I cannot get my phone to connect to any network and therefore have no access to my data. I have data roaming enabled and have tried looking to manually enter my APN but the settings are not where suggested online. Any advice?Thanks

6
Kash
iD Mobile Employee
5 months ago
SteveMMMMM
Newbie
SteveMMMMMNewbie
asked in Ask a question.

Amazon £50 reward not received

I have seen a number of threads making it difficult or maybe impossible to apply for this. Apparently I should receive instructions after 90 days after opening the contract.Please can you advise when I get this? See attached.  Also copied to Martins Money Saver Forim(MSE) as this is the site that recommended ID Mobile Thanks in advance  

13
Kash
iD Mobile Employee
5 months ago
R
Newbie
RhysRNewbie
asked in Ask a question.

Old number has not switched to my ID SIM

I requested the switch from EE on 25/10 and I was told it would happen on 27/10 (yesterday). My number is still active on my old SIM. I see there are delays switching from O2. Is this also the case with other networks? 

8
Kash
iD Mobile Employee
5 months ago
J
Newbie
johnmackenzieNewbie
asked in Ask a question.

samsung phone upgrades paying for phone upfront

Can I buy a Samsung a 34 5g upfront through Idmobile keeping my current SIM only contract. How much would that be?

4
Kash
iD Mobile Employee
5 months ago
Karen Wesson
Newbie
Karen WessonNewbie
asked in Ask a question.

claiming Currys voucher

I have been referred by a friend I have an account number. The instructions to claim the Currys voucher for both parties say to input your account number on the Buyer power portal. The link just takes you back to the referral page, but the part to input the customer number Is missing or extremely hard to find. Feels a bit deliberate to make you give up and forget to claim because it's not automatically done. Any ideas please? Thanks 

9
Kash
iD Mobile Employee
5 months ago
Iandunsmore
Newbie
IandunsmoreNewbie
asked in Ask a question.

calling in tenerife

Will it cost me to call a tenerife number while in tenerife  

5
Kash
iD Mobile Employee
5 months ago
Alfie Crump
Civilian
Alfie CrumpCivilian
posted in Ask a question.

phone bill paid

Hello I payed my phone bill on Wednesday 1st of November at like 11AM and my phone is still suspended. Please can I have some clarification of what I need to do?

1
Siân
iD Mobile Employee
5 months ago
J
Newbie
JackysNewbie
posted in Ask a question.

Fraudulent Pac code transfer - 3rd time in a year!!!!

Please help!!!I have had 2 fraudulent pac code requests this week which I did not request and IDMobile have no process for dealing with this  Incredibly this happened to me in June this year and my telephone number was was fraudulently ported despite me contacting idmobile 7 times to stop the port. it took 4 weeks to resolve and I have had to have a new number and spent huge amounts of time dealing with banks etc. A horrid time  I cannot believe it is happening again and genuinely question IDmobiles data security  I received a pac request on Tuesday which I was told by the advisor that it would be cancelled and a complaint raised and someone would contact me.  As expected from previous experience, I haven’t been contacted.Then I’ve received a further message today re pac code change.  This time the advisor said they couldn’t cancel as the technical team needed to do it. From experience, this doesn’t happen.I also note from recent posts that this fraud is happening more regularly yet id

1
Siân
iD Mobile Employee
5 months ago
Miller Mingy Ian
Newbie
Miller Mingy IanNewbie
posted in Ask a question.

upgrade problems

Recently upgraded wife's phone on I'd but they sent out new SIM card with different number help

1
Siân
iD Mobile Employee
5 months ago
GavinB
Civilian
GavinBCivilian
asked in Ask a question.

OPPO Find X5 on 5G

Is there anything i need to do to get 5G on this phone and how do i know its doing the 5G thing ?

1
Siân
iD Mobile Employee
5 months ago
Erica Mann
Newbie
Erica MannNewbie
asked in Ask a question.

amazon voucher no communication

Amazon voucher. Registered on 17/08/2023 Through Martins Money site. 60 days was 16th October. no communication received. 90 days will be 15th November. Do not want to miss out on the £50 voucher. Please advise. 

2
Siân
iD Mobile Employee
5 months ago
A
Newbie
Andrew1952Newbie
asked in Ask a question.

Can't register

Unable to register on either the Android App or Online.  App says number not recognised.  Online says details are incorrect.Not had the ‘welcome’ message, which my wife received immediately she started using the iD SIM.Phone is working, both incoming and outgoing. My ‘old’ number has been ported across from previous provider.Help please  

2
Siân
iD Mobile Employee
5 months ago
E
Newbie
EbonyMcNicholasNewbie
asked in Ask a question.

my phone showing no sim when the sim card is in the phone

Hi There,Yesterday I received my new phone and new sim card but its already activated when I was trying to activate it but when I'm putting my sim in the car is saying no sim . I wondering if anyone can help me please.The sim is the right way and fits probably but not still work

4
Siân
iD Mobile Employee
5 months ago
Tracey Phillips
Newbie
Tracey PhillipsNewbie
asked in Ask a question.

How do I get to speak to someone rather than endlessly going round the same screens?

I am coming to the end of my contract on 14th November.  There was no option to move to a SIM only rolling contract on my notification letter.  Therefore, (having spent hours trying to make sense of the information online) I ordered a SIM card.  This morning I found an article stating that another customer was charged for both their old contract and their new SIM contract by doing this.  I would like to avoid that happening.  Please can someone give me some advice.  I also want to retain my phone number because I use my phone for business.

4
Siân
iD Mobile Employee
5 months ago
J
Newbie
johnmackenzieNewbie
asked in Ask a question.

sim card compatibility

Is the SIM card in my Samsung galaxy a21s compatible with the Samsung a34 5g? I want to buy a new unlocked a34 phone upfront and just change the SIM card over

2
Tom
iD Mobile Employee
5 months ago
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