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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4985 Topics

U
Newbie
user298672Newbie
asked in Ask a question.

PAC code error on IDmobile form page. Please HELP!

Hello,I’m trying to submit a PAC request via the online form. (https://switching.idmobile.co.uk/customerPortIn) I've checked all the fields and the information is correct however I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I’ve resorted to posting this here as the Chat support is also not working even though it should be live.Please can someone get back to me.  

3
Siân
iD Mobile Employee
5 months ago
S
Newbie
Soohs67Newbie
asked in Ask a question.

id mobile app not working

I cannot currently use the id mobile app. It gives me an alert saying that it is unable to load and to check the network settings. Is anyone else having the same problem?

3
Siân
iD Mobile Employee
5 months ago
S
Newbie
Steven VallanceNewbie
asked in Ask a question.

billing dates

I got two billing dates 29th which I paid and the 14th which needs canceled thank you 

3
Siân
iD Mobile Employee
5 months ago
A
Newbie
Andrea09Newbie
asked in Ask a question.

Apple 3 free months of subscriptions

Hi, when I bought my new ID mobile plan I received an email with a link to get the 3 free months and the offer now said it's expired but the email doesn't mention when I could redeem the offer , so I was wondering if I have to do something or I just lost the offer?

4
Siân
iD Mobile Employee
5 months ago
D
Civilian
dsk05aCivilian
asked in Ask a question.

I closed my old account, do I have to open a neew one?

I had an account with iD-Mobile in July this year, because I bought a SIM to use for the holiday to have more data. I have a contract with EE. Because I liked the service and the value for money of iD-Mobile, I have now decided to switch to EE and I have now closed my old iD-Mobile account SIM [REDACTED], to avoid any confusion. In the meantime I have received my new iD-Mobile SIM card [REDACTED], which will become active on 2023-1219. I have already setup the direct debit with iD-Mobile for my 12-months contract. Will I have to open a brand new account with iD-Mobile? 

2
Tom
iD Mobile Employee
5 months ago
S
Civilian
ScubaStevoCivilian
asked in Ask a question.

New sim via Uswitch

Have seen a sim deal via switch for an ID new sim which will suit my needs.Sim is for my daughters iPhone 14 which will be her first active phone as a Christmas present.Now as its a new sim does it generate a number for her to use as her own.My confusion is on the application it offers drop down box switching from another network .As its her first sim why is there an option for this as I just want a new contract with new number for her .Appears to be no option to remove this.Will it just default to a new connection and new number ?Confused a bit?

2
Tom
iD Mobile Employee
5 months ago
C
Rookie
Chrispies66Rookie
asked in Ask a question.

SIM only monthly contract CPI

Iam an existing plan length monthly SIM only customer. My SIM only monthly plan contract is not subject to CPI + 3.9% April price increases.    Is that set to continue in April 2024? I say this because when I looked at upgrades for SIM only 1 monthly plan contracts it states in the small print that the monthly charge will be subject to CPI. Does that mean that if I don’t upgrade I am not subject to the new CPI terms? Thanks ps does ID mobile customer service exist outside this community?

11
Tom
iD Mobile Employee
5 months ago
N
Newbie
Nads26Newbie
posted in Ask a question.

gift card voucher not received

Hi I took out a SIM only deal on the 23rd of July and was told that I would get a £45 gift voucher after 90 days.  I have now paid for 4 months of the contract and have still not received the voucher.  Could you advise me on how I can get this please. Thanks Nadine 

2
Tom
iD Mobile Employee
5 months ago
R
Newbie
Roderick Smith
asked in Ask a question.

How to change Name

How do I change my name as it appears please?

2
Tom
iD Mobile Employee
5 months ago
S
Civilian
Szymon94Civilian
posted in Ask a question.

new contract

I would like to get a new deal 

2
Tom
iD Mobile Employee
5 months ago
Ryan Yeung
Newbie
Ryan YeungNewbie
asked in Ask a question.

Can't login to my portal

I can’t login to my account on website or app.? 

4
Nikhil P
iD Mobile Employee
5 months ago
Daniel Mooney
Newbie
Daniel MooneyNewbie
asked in Ask a question.

Early upgrade?

Evening all,I am eligible for upgrade on the 1st Feb 2024. Is it possible to pay my bill up to this date in one lump so I can then access upgrade deals early? (I hope that makes sense). I am looking at taking out a new contract, selling handset to pay off remaining balance, but would ultimately prefer to stay with ID.  Thank you in advance 

1
andewhite
Legend
5 months ago
Whittaker Gillian
Newbie
Whittaker GillianNewbie
asked in Ask a question.

need pac code

I need my pac code , please 

3
andewhite
Legend
5 months ago
B
Newbie
bebauer1611Newbie
asked in Ask a question.

Hello, does anyone know if the ID network now supports cellular Apple watch models?

Hello, does anyone know if the ID network now supports cellular Apple watch models?

4
B
Newbie
5 months ago
Tom Kong
Civilian
Tom KongCivilian
asked in Ask a question.

Niche problem with registering account

Hi, I registered an ID account using my email address for my mum (As she is not familiar with technology and it’s easier to manage from my email address).Eventually she cancelled her account.Recently I have switched to ID mobile myself.However I can’t register using my email address because it’s attached to an account I set up for my mother using my email address (Which is no longer active). Is there any way I can register using my actual email address?

1
andewhite
Legend
5 months ago
PatrickUK
Civilian
PatrickUKCivilian
asked in Ask a question.

New sim received - Device saying 'No Sim'

I received the sim today. I’ve tried it in 3 unlocked phones.. none of them see it.  I’ve started porting my number over.   I think I need a new SIM asap.  I tried activating the sim card, but it says:“You've entered a SIM card number that's already active. If you have received a SIM from us for the first time, your SIM should already be activated”I think I urgently need a new sim in time for when my number is ported over to ID Mobile. Please help.

1
andewhite
Legend
5 months ago
Steven Bon Mac
Newbie
Steven Bon MacNewbie
asked in Ask a question.

is this a legitimate ID email address?

Someone from the sales team processed my upgrade today but suspicious after seeing some generic Latin (used as a typeface when designing) instead of terms and conditions. Can someone confirm whether 'edocuments@idmobile.co.uk' is a legitimate email address 

1
andewhite
Legend
5 months ago
Jessica Chapple
Civilian
Jessica Chapple
asked in Ask a question.

Free 3 months Ape TV error

When clicking on the link to redeem the offer, the  URL states that it cannot be found and errors.   Could someone from ID Mobile help with this please?

1
Tom
iD Mobile Employee
5 months ago
Gretos Mar
Newbie
Gretos MarNewbie
asked in Ask a question.

Will I get 5g in my area?

Hello I am new to iD and I was wondering if I will ever get 5g in my area? I checked the coverage and I can only get 4g...

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
Mark Anthony10Newbie
asked in Ask a question.

lost sim

How do I cancel a Sim card if I have lost it and don't know the number to log in and Live Chat is never active?

1
Tom
iD Mobile Employee
5 months ago
JoeKing
Sidekick
JoeKingSidekick
asked in Ask a question.

Cancling a new Phone & sim monthly order within your cooling of period? ?

Good day all I'm looking to order online a contract phone with unlimited data etc. My problem is the handset is a Nothing Phone 2 and they have to be ordered in store or online and there's no where that I can see or use this phone before committing to a contract with IDMobile.Question 1)Lets say I've placed a contract order for 24 months with the phone (Nothing Phone 2) and I've paid an upfront cost for the handset £40 and my monthly cost.  Within say 7days of my new contract I decide I don't like the phone and / or the network not reliable at my billing address can I get a full refund as I'm not happy with the device or network service? Question 2)In the return policy I read returns need to be shipped back as new and unopened.So once again how can I test out the device (Nothing Phone 2) without opening the contents and connecting to the ID mobile network to try out the whole package?  (Bearing in mind no Curry's /PcWorld store has this device in-house for customers to look at and get

5
Tom
iD Mobile Employee
5 months ago
Sue Breen
Civilian
Sue BreenCivilian
asked in Ask a question.

No mobile number

I have received a demand for payment for a phone that I think was owned many years ago. I am concerned this is a scam as I cannot contact anyone without knowing the mobile number and I cannot seem to access the chat facility. How do I resolve this if all of the communication involves knowing the mobile number ? 

2
Tom
iD Mobile Employee
5 months ago
T
Newbie
thompson_2009Newbie
asked in Ask a question.

no actual person to talk to

I just wanted to talk to a real person to discuss my mobile plan, is there anyone you can actually talk to about this.Thanks.

1
andewhite
Legend
5 months ago
K
Newbie
KranglemeisterNewbie
asked in Ask a question.

My old number not switched over - due today. Any help?

I was informed that my old number would be switched today, but nothing happening. Live chat does not seem to be operational at all, and there is no contact phone number. Any help? 

3
andewhite
Legend
5 months ago
C
Newbie
Christopher TaylorNewbie
asked in Ask a question.

Number Port failed - number not transferred and is disconnected!

I used my EE PAC code on 23rd November to port my number to ID. I was told the transfer would take place on 24th November. At around midday on 24th my EE number disconnected but it didn’t transfer over. I did live chat and was told it could be any time until 6pm. 25th, still no transfer and when I call my EE number it says ‘the number you have dialled has not been recognised’. I was then told it would be 27th as number porting does not happen at weekends or bank holidays. 27th, still no joy and told it would be 28th!I have had this number for 27 years and it is my work number. I am self employed and without this number, I have no business. I raised a complaint on 24th, nobody called me. I escalated the complaint to urgent on 27th and still nobody has called.  This is now the 5th day without my telephone number and nobody seems to care! Without this number, I can’t earn any money. Are ID mobile going to pay my bills, feed my kids and buy Christmas presents! Absolutely fuming. My wife tr

1
andewhite
Legend
5 months ago
Terms & Conditions
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