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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4985 Topics

L
Rookie
Lee.RRookie
asked in Ask a question.

Currys £50 voucher

Like many people in here, I have not received my pixel 7a voucher for £50, as per your deal running from 20/9/23, The voucher was to be emailed by 2/12/23 at the latest, it has still not been received, What's the hold up ?

2
Tom
iD Mobile Employee
5 months ago
Shannon Barnard
Civilian
Shannon BarnardCivilian
asked in Ask a question.

signal

Is anyone else STILL having issues? Lack of signal and no 3G? Happening since Friday…

2
Tom
iD Mobile Employee
5 months ago
M
Newbie
MarcAGoodwinNewbie
asked in Ask a question.

Trying to cancel payments and receive refund.

I have been trying to cancel the payments to an account which ID Mobile have informed they closed over six months ago. I have spoken to a livechat assistant, and due to the fact my email address is no longer recognised (because ID Mobile closed the account), they informed me to send some information for verification to documents@idmobile.com however this email address does not appear to work. What can I do about this?

2
Kash
iD Mobile Employee
5 months ago
M
Civilian
Mel429128Civilian
asked in Ask a question.

Debt collectors chasing, never contacted by iD, switching email said £0 owed

I was out of contract, cancelled online and got an email stating final bill will be £02 months later get contacted by debt collectors chasing outstanding debt. Never been contacted by ID for any money and impossible to actually speak to anyone. Online chat is permanently unavailable 

4
Kash
iD Mobile Employee
5 months ago
Z
Newbie
Zet EjNewbie
asked in Ask a question.

No ID Mobile SIM Card, unable to get PAC Code.

I signed up to ID Mobile recently and I pre-emptively requested my PAC Code from my provider, Three. I then didnt receive my SIM Card from ID Mobile and decided I couldnt wait any longer so cancelled. I requested my PAC Code during the same Live Chat support. I was told to wait 30 minutes and if I didnt receive the PAC code to return to the chat. I then returned and a ticket was raised. I was then asked to come back in 48 hours if I didnt hear anything back. So I returned back to the Live Support to be told they are having an issue with the system to then wait another 24 hours and check back. I again just spoke to the Complaints department who right at the tail end of the conversation states she/he is not the complaints department.  Only, she had raised the complaint for me. So, I’ve been told to wait 48 hours (again) and the ‘back office’ will email my the code.  Only, whilst on the Live Chat I got an email with the following: Your PAC is Not Created which expires on .I let the agent

16
Kash
iD Mobile Employee
5 months ago
Z
Newbie
ZerobbNewbie
asked in Ask a question.

Cancel disconnection request

HelloI want to cancel my disconnection request. No way to do this on app or chat. 

11
Tom
iD Mobile Employee
5 months ago
J
Newbie
Jose100Newbie
asked in Ask a question.

Missed delivery. Wrong PDP delivery information on website

My phone has been returned to Currys after two attempts.According to ID Mobile website below:3 attempts will be made Then DPD will keep it for seven dayshttps://www.idmobile.co.uk/help-and-advice/product-deliveryDPD deliveriesIf you're not at home when DPD arrives with your order, they'll leave a card to let you know they tried to deliver. Call the number on the card to arrange another delivery time.If you don't call DPD, they'll try to deliver your order on the next working day. If you're still not at home, they'll try a third time, on the following working day.If you don't pick up your order after the third attempt, DPD will keep it for seven days and then return it to iD. We'll then contact you to arrange a redelivery. I ordered my phone on Sunday, I did not get it delivered on Monday or Tuesday while I was at home, then one missed delivery happened on Wednesday and a second on Thursday.  I had already checked the id mobile website so I stayed home on Friday for the third and final

3
Kash
iD Mobile Employee
5 months ago
J
Civilian
jezwestCivilian
asked in Ask a question.

Refer a friend gave us £15 each not £30 each

Hello.When the Refer a Friend emails came for both of us, we clicked on the Claim your Reward button and we were both taken to page:£15 Currys World Gift CardTreat yourself to the gift of tech, on us!Claim it!I’m on 24 month contract and so is my friend I referred.Is this a mistake as it said we’d both get £30 each.Thanks,Jeremy.

4
Kash
iD Mobile Employee
5 months ago
Harsh Bhatt
Civilian
Harsh BhattCivilian
asked in Ask a question.

No network on my sim OR sim dead

My sim not working since last two days. Don't know the reason. Is simcard dead or no network? 

2
Tom
iD Mobile Employee
5 months ago
M
Civilian
Milan14Civilian
asked in Ask a question.

network

My network is dropping off since Friday. No mobile data no phone calls possible. It is annoying as I need the phone for work.It says that I am not registered in network but occasionally gets to live again.Has anyone same issue? 

1
Tom
iD Mobile Employee
5 months ago
Derek Williams
Civilian
Derek WilliamsCivilian
asked in Ask a question.

DerekWilliams

I have not had mobile network all day but my partner has I D Mobile and hers is working

1
Kash
iD Mobile Employee
5 months ago
Tobyte
Newbie
TobyteNewbie
posted in Ask a question.

phone not registered - cant log in with ported number

This is massively frustrating Randomly today I'm not registered on the network Second issue: Old ongoing problem where my actual phone number isn't allowed to log in. Not allowed on customer service number.  Need help urgently, need to be able to make calls on my mobile.  I am completely locked out

3
Tom
iD Mobile Employee
5 months ago
S
Newbie
situ666Newbie
asked in Ask a question.

I have no mobile data

I have no mobil data for past two days, network coverage is either very poor or not existent.Can you fix that issue please or I will consider cancelling my contract.Thank you 

1
Kash
iD Mobile Employee
5 months ago
Adam Higgins
Newbie
Adam HigginsNewbie
asked in Ask a question.

Switched, some people cant call me

Since switching over to ID last week + porting my number. Some people can't contact me, it says number not available. It seems its people that are on O2 or BT ? 

3
Kash
iD Mobile Employee
5 months ago
Creihill
Civilian
CreihillCivilian
asked in Ask a question.

Cathal Reihill

I need a PUK number to unlock my sim card. Its impossible to get connected to the live chat line,

1
Tom
iD Mobile Employee
5 months ago
L
Newbie
LadygeeNewbie
asked in Ask a question.

Google Pixel 8 charger

My recent purchase for the Google Pixel 8 phone, arrived without a charger with a mains adapter.  Will it be delivered later?

8
Tom
iD Mobile Employee
5 months ago
J
Newbie
jjames68Newbie
posted in Ask a question.

Issues sending text messages

I am still unable to send text messages after issues with network on Friday. I can now receive texts and just about receive and make calls is anyone else having issues sending texts?

1
Tom
iD Mobile Employee
5 months ago
Neil Byrne
Newbie
Neil ByrneNewbie
posted in Ask a question.

Massive middle finger to customers

Just venting on here but to just warn people and potential customers……...ID Mobile is really crap at communication and not even telling you about issues that are probably quite important.As some context to this. Some weeks ago my account was hacked, number stolen and ported to Vodafone without my knowledge and the obtained credit card details used to wire transfer a substantial amount from the credit card and use the now ported number to receive the confirmation code and verify the transaction. I will state for the record that this breach was not down to or anything to do with ID Mobile in anyway. Thankfully, the bank were absolutely on the ball and sorted it out resulting in me not being liable and the monies refunded. However, the experience with ID mobile was not so good. Hours spent on the online chat which lead to complaints being raised by myself. It took 7 days for my number to be restored but I would never have known as nobody contacted me to tell me this important news. Moreov

3
Kash
iD Mobile Employee
5 months ago
R
Civilian
RobinWCivilian
asked in Ask a question.

PUK Code needed

I need a PUK code.I’ve tried for 2 days to get through to live chat.Once I have my PUK I want my PAK code because I want to leave!

1
Kash
iD Mobile Employee
5 months ago
MartinB
Newbie
MartinBNewbie
asked in Ask a question.

How to divert all calls to voucemail while abroad

I’ve tried setting call forwarding on my iPhone to 123 but when someone calls me they just get unobtainable. In the U.K. without forwarding the answerphone works fine. Does anyone have any suggestions?

3
Kash
iD Mobile Employee
5 months ago
Kerry N
Civilian
Kerry NCivilian
asked in Ask a question.

Network signal

Why have I only got 1 bar signal when coverage is supposed to be excellent where I live? Don't think I used to have an issue, been with iD for years and only in last month I've noticed a problem. 

1
Kash
iD Mobile Employee
5 months ago
C
Newbie
Chrisone82Newbie
asked in Ask a question.

Currys Voucher

Hi. I purchased a Google Pixel 7a and I believe at the time there was an offer which entitled me to a £50 Currys voucher. The terms stated that it would be sent to my email between 02/11/23 and 02/12/23. I have not received this so far and have checked the junk folder too. Just wanting to check the status or see if there's a delay with them? Thanks.

1
Kash
iD Mobile Employee
5 months ago
A
Newbie
ArctiqFoxNewbie
asked in Ask a question.

Failed credit check

Hi all, 3 days ago I attempted to purchase a contract for a Pixel 8. I already have a contract for sim only with ID Mobile, but upgrading didn’t really seem to be a thing so I just purchased it then was going to cancel the other. I then had an email telling me I failed the credit check. I attempted to repurchase and ensured ALL of my details were correct, and there is no reason for me to fail a credit check. - but it failed again. I logged a complaint and they told me 72 hours, which it will have been by tomorrow morning but I have now seen others say they were never contacted with regards to their complaints so this has led me to become concerned. Rather disappointingly, even if they did contact me to resolve it in the morning, the phone I chose which was ‘1 day delivery’ is now stated to be available for the end of NEXT MONTH.  Can anyone offer any advice on how to get this sorted? Is it likely anyone from the complaints team will actually contact me? I’m extremely disappointed as a

3
Kash
iD Mobile Employee
5 months ago
J
Newbie
JF338Newbie
asked in Ask a question.

No service after plan upgrade

I changed my plan (on Thursday), and now have no data or voice service.I have tried turning off and on, activating flight mode for 30 seconds, and removing and replacing SIM. I have tried connecting to a different network, and then reconnecting to ID mobile through network settings (I get an error saying my SIM doesn’t offer service on ID). So far nothing has helped.The agent who arranged the new plan said my existing SIM would continue to work. Can should I do now, apart from leave the network?I know there have been other generalised network problems, so can’t tell whether this is part of that or not. I can see ID saying they have fixed the general issue, but there are still people saying it hasn’t worked for them, so who knows.Meanwhile it seems unreasonable to be charged for something that isn’t there.

1
Kash
iD Mobile Employee
5 months ago
O
Newbie
Only4018Newbie
asked in Ask a question.

Where do I report sites that are wrongly filtered by the adult content filter?

I recently signed up with ID Mobile and noticed that 4channel.org is blocked by the adult filter. The website 4channel.org is "safe for work", no nudity or porn allowed. This shouldn't be blocked, especially considering that websites like reddit.com  which allow hardcore pornography are not blocked. However, I wonder how I can raise this issue with the correct team at ID Mobile? There’s no email address to contact ID Mobile, I’m not going to waste my time with a live chat, and making a complaint seems OTT.

3
Kash
iD Mobile Employee
5 months ago
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