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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4879 Topics

N
Newbie
Nickiloz
asked in Ask a question.

charges for calling abroad when they are actually in uk

I called my friend in the US from the UK only to find she was currently also in the UK. Why did I get a message from IDmobile saying I would be charged for an international call when she was in the same country? Is it based on the phone no registration rather than the actual location of the phone? 

2
Kash
iD Mobile Employee
6 months ago
B
Newbie
BruntmeisterNewbie
asked in Ask a question.

compaints team email address

Hello ive had a letter from complaints team asking to get in contact - but no one picks up the phone it just rings / on hold for 30 minutes the complaint is around having very bad coverage and speed of network in KT5 and anywhere I use the phone away from home, clearly an issue with my phone or set up. please send me an email address so I can contact the complaints team 

5
Kash
iD Mobile Employee
2 months ago
ddlcook836
Rookie
ddlcook836Rookie
asked in Ask a question.

Number port Saga

I'm honestly at my wits end. When I joined iD mobile, I requested my PAC code from my previous company. What should have took 48hrs to port my number over ended up taking around 10 days - iD told me it was a technical fault but it was in hand. Eventually it all seemed like it was sorted and my number had ported over! Fast forward to roughly 6 weeks later, im still paying for my old contract so I log into my old contract account and talk to someone on live chat who tell me that the PAC code I requested hadn't been used by iD. I told them & sent a screen shot of my account with iD showing my old number that had ported over. They are still claiming the PAC Code hasn't been used and to request a new one so that this will close my old account. I have also asked family and friends if my old number (the one I want to keep) is showing when I call or text them, its not - it was showing when iD told me it was ported over but now seems to have reverted back to the number iD gave me when I joi

6
andewhite
Legend
1 year ago
K
Civilian
Kb9876Civilian
asked in Ask a question.

Cant make caller ID visible since change of iphone

Hi, my number shows up as “no caller ID” when I make calls since changing from an old IPhone to an iPhone 11 last year. When I go into the phone settings the “make my caller ID visible” page does not load, and trawling through the Apple forums suggests this is to do with my current carrier.any idea how to do a carrier update or how to contact someone to get this sorted out?thank you for your help

2
andewhite
Legend
5 months ago
H
Newbie
HobokenBoyNewbie
asked in Ask a question.

Didn't receive Currys gift card

When I placed my order I got an email saying: You will receive your eGift once you have completed your order and this purchase has been validated by iD Mobile. Details of how to receive your gift will be sent to the email address provided after 90 daysfrom your purchase.That was on 28th March, 2023 - no email yet!Can someone contact me please? 

4
Mohammed
iD Mobile Employee
9 months ago
Lynne G
Newbie
Lynne GNewbie
asked in Ask a question.

0800 numbers

Hello I am in Malta and really need to contact an 0800 number! Is this not allowed with ID mobile? Thanks

7
andewhite
Legend
10 months ago
I
Newbie
itsyounotmeNewbie
asked in Ask a question.

Calls not connecting

New phone last Christmas but the SIM is a couple of years old.We have been having numerous problems with calls being unsuccessful since getting the new phone. Sometimes a call cannot be made and sometimes someone calling the phone gets ringing tone but the phone does nothing.We are in a fairly rural area but have a strong 4G signal and very weak 3G signal. The previous phone was 2G/3G only and had no 4G option.I have tried forcing the the handset to LTE/WCDMA, LTE only and WCDMA only so I am able to eliminate 2G fallback as being a possible cause. From my tests I would say 3G is less likely to have a call connection problem but the signal is too weak to be usable in many locations. 4G although it often has a strong signal is likely to fail with setting up a call. Sometimes however it does work perfectly.Would it be possible to have a new SIM sent out as I feel that something in the 3G-4G handover process is getting screwed up and it may just need a newer version of SIM?

11
Rory
Newbie
2 years ago
D
Newbie
Deb sgNewbie
asked in Ask a question.

Paid for phone upfront payment taken phone out of stock update please?

Hi, I placed an order for iphone 13 pro max a few days ago which on your website it did not state was out of stock at the time. I received an email the next day stating phone not in stock and credit check payment will be taken for the phone upfront I have checked my bank account and you have already taken the payment for the phone.Please can you advise as to when I will receive my phone as the direct debit details have been taken too and if I was aware that the phone was out of stock I may not have ordered as need the phone please.ThanksDeborah.

5
Mohammed
iD Mobile Employee
1 year ago
U
Newbie
user298672Newbie
asked in Ask a question.

PAC code error on IDmobile form page. Please HELP!

Hello,I’m trying to submit a PAC request via the online form. (https://switching.idmobile.co.uk/customerPortIn) I've checked all the fields and the information is correct however I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I’ve resorted to posting this here as the Chat support is also not working even though it should be live.Please can someone get back to me.  

3
Siân
iD Mobile Employee
5 months ago
A
Novice
Alcapone786Novice
asked in Ask a question.

partial port PAC

I joined ID network recently from virgn, ported my number 20th July. The porting went through as expected, but then I realised cannot receive calls or texts, especially the OTP from banking apps, WhatsApp.Its been a complete nightmare so far. I have contacted ID live chat earlier today and was advised the usual 48 hrs technical team referral, but reading the forum messages here, guessing nothing will happen amd so have resulted to posting here with the hope that customer services or someone at ID will pickup. I have tried a number of suggested options and none worked to resolve issue. I have a Samsung s23 device, all was working perfectly in my S9 prior to Sim swap over. Any help would be much appreciated otherwise will have to look at another network.

6
Kash
iD Mobile Employee
9 months ago
M4RK1988
Civilian
M4RK1988Civilian
asked in Ask a question.

Minimum required credit score?

It’s been 24 hours since I placed my order, I haven’t heard anything but I’m worried I’m going to fail the credit check, especially after reading on here about lots of people having problems even with great scores! Due to some recent issues and unexpected expenses my credit score has recently dropped just into the ‘Very Poor’ category on Experian. Is this alone likely to mean my order is rejected? And if my order is rejected, is this going to affect my score even further? 

1
Kash
iD Mobile Employee
2 years ago
O
Rookie
OrlaRookie
asked in Ask a question.

No signal in apartment

Hi,  I recently moved apartments and there is practically no signal in my new apartment, very frustrating as I’m under contract and now can’t make or receive calls. I checked on the network coverage for my postcode (N4 2GN) and it seems to show only coverage available outside. Can someone please advise on what I should do? I’m very annoyed I can’t use my phone as intended and I don’t really want to get a landline. Thanks,Orla 

3
andewhite
Legend
2 years ago
TSamphire
Newbie
TSamphireNewbie
asked in Ask a question.

Sony Xperia 1 IV

Will ID be stocking the new Sony Xperia 1 IV when it comes out this month or any time soon? 

1
WelshPaul
Legend
1 year ago
Martyn Whitwood
Newbie
Martyn WhitwoodNewbie
asked in Ask a question.

PAC code date

I’m trying to move my vodafone number to idmobile.The PAC code I have from Vodafone expires on 11 April. Today is the 5 April, but when I enter allthe details into the idmobile app, it says that the expiry date of the PAC is beyond the date when theycan complete the swap. I cant get a different PAC from Vodafone until after 11 April.

2
Tom
iD Mobile Employee
1 year ago
Rad Communique
Civilian
Rad CommuniqueCivilian
asked in Ask a question.

refer a friend claim

Hi  Please help me with my refer a friend claim, the referral link was used by my partner and two bills have been paid? how do I make the claim?

1
Tom
iD Mobile Employee
1 year ago
M
Newbie
maschaudhryNewbie
asked in Ask a question.

refer a friend not worked

I git an email to say that my reward is ready. There is no status button anywhere!!!!!!

5
Mohammed
iD Mobile Employee
1 year ago
Chris Bell
Newbie
Chris BellNewbie
asked in Ask a question.

activating a sim without phone number

I purchased a phone in a Curry’s store and was not issued with a SIM card.After going into a different store and paying £5 for a SIM card I am now unable to activate it, due to not having an active phone number to receive the security code.How can I active my SIM card without this?

1
Tom
iD Mobile Employee
1 year ago
T
Newbie
TBDigital123Newbie
asked in Ask a question.

Why is there no customer service?

Why is there no customer service department at ID Mobile? We recently took out 3 phone contracts with ID mobile and ported numbers from a previous provider. Since activation we haven’t been able to use Imessage or Facetime on any of our devices and having spoken to Apple they have confirmed it is an issue with the configuration of our Sim after porting a number.The only option we have is to speak with live chat, who all they can do is say the issue has been escalated (I'm on my 6th time being told this now). They also repeatedly lie on live chat, telling me that a call back has been requested, then when I speak to somebody else on live chat they say there is no call logged. What a dreadful service. How do I go about getting my issue resolved?

7
andewhite
Legend
1 year ago
Matt Jenkins
Civilian
Matt JenkinsCivilian
asked in Ask a question.

Recovering number after using Stac instead of Pac

I accidentally used a Stac code when switching networks instead of a Pac and subsequently lost my number. I've seen a similar post from a couple of years ago where it looks like the user got her number recovered. Can this still be done? I swapped networks only a couple of days ago.Thanks

1
andewhite
Legend
1 year ago
K
Newbie
Knightsy89Newbie
asked in Ask a question.

Sim hasn't arrived

I have been waiting over 2 weeks for my new sim only contract sim and it hasn't arrived I can't get on the I'd mobile app as it wants to send a code to the sim which hasn't arrived any ideas or help much needed thanks 

4
Kash
iD Mobile Employee
1 year ago
K
Newbie
k1sNewbie
asked in Ask a question.

 "Live chat" is a myth right?

I get no live chat button on https://www.idmobile.co.uk/live-chat  no matter what browser (Chrome, Edge, Safari), no matter what device (Android phones, desktop PCs, laptops), no matter if I’m logged in or not, no mater if I reset/clear cookies, etc. "Live chat" is a myth right? So, the only way to complain that IDMObile ‘upgraded’ (increased charge) of my first SIM to pay, when in fact I ordered a second SIM is to leave a message on that phone number or write by post?https://www.idmobile.co.uk/help-and-advice/complaints-procedure

15
Tom
iD Mobile Employee
1 year ago
Kasey Twaite
Newbie
Kasey TwaiteNewbie
asked in Ask a question.

keeping the same number

I had a contract with id that my grandmother was paying for and now I’ve got a new SIM card that I’m paying for but I want to keep the same number as my other one. I went on the app but it says my requests can’t be submitted. How do I keep the same number? 

2
Mohammed
iD Mobile Employee
1 year ago
Jade Louise
Newbie
Jade LouiseNewbie
asked in Ask a question.

contacting id

I have recently, in the last few days, decided to switch to iD. I inserted my SIM card today to begin using it as today was the day that my number would be transferred. The signal has been absolutely abysmal to the extent that I’ve hardly been able to use my phone until I got home and connected to WiFi. Therefore, I’ve decided not to stay with iD and have signed up to another company and requested a PAC from iD. I now have 3 issues:1. The deal I signed up for is £8 a month and I’m leaving well within the 30 day cooling off period but have been quoted just under £15 as a final billI have requested the PAC but it says ‘not generated’. The live chat function is not loading and I cannot find any other way to contact iD to query these issues.

2
Kash
iD Mobile Employee
5 months ago
K
Newbie
kneesaccountNewbie
asked in Ask a question.

identity theft

I have just been notified by experian that someone has opened an account with you in my name  I have never used your service  how do you fix this 

1
Rory
Newbie
2 years ago
Samantha Foster
Civilian
Samantha FosterCivilian
asked in Ask a question.

Unlimited data usage

How can I see how much of my unlimited data I am using as I may want to downgrade my plan 

2
Samantha Foster
Civilian
1 year ago
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