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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4968 Topics

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Stephanie ChittendenRookie

asked in Ask a question.

Temporary number

I have recently move to ID and have taken my old number. When people message me on my old number my reply is going to them under the wrong number. The number is work in the settings. How do I correct this?

WaywrongroundNewbie

asked in Ask a question.

disney plus free?!

Hi! I've recently upgraded to a galaxy s21 fe, that came with 6 months free disney! I've registered with samsung and disney! Samsung page to retrieve the freebie just isn't loading. I'm using chrome. Any ideas what I can do please?! Thank you! 😊

posted in Ask a question.

Misleading upgrade process

Since I cannot email the Complaints Department I thought I’d post it here :I received the monthly ID newsletter on the 6th February, which had a link for exclusive pay monthly deals for existing customers (which it transpires are actually available to anyone). I followed the link and chose SIM deals. I saw that I could upgrade from 6gb/month to 8gb/month for the same price, so clicked on 'Choose this plan'.I followed the process through to completion. Since I had upgraded in the past I was not surprised that a new SIM was being sent. However, on the 7th February I received an email with the subject 'Welcome to iD. Let's get started' and this caused me to dig deeper. Amongst other things that rang alarm bells it suggested I would get a new phone number.I used the online chat to try and find out what was happening, and it transpired that rather than an upgrade, a new (second) account had been set up. It took me quite a long time to get the agent to understand what had happened. He had no

ChrissyminNewbie

asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue?

asked in Ask a question.

i need a callcentre phone number ??

I need to phone the company is there anyone can help please ?

stuntcatsNewbie

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Order cancelled by ID (apparently due to failing a credit check).

I have an ID account, Both my son and daughter have ID accounts (Set up by my wife).My wife has recently tried to sign up to a ID contract for herself, which was cancelled by ID (apparently due to failing a credit check).My wife has a perfect credit score (according to experian) has done nothing to impact it since managing to sign up on our children’s behalf.The Credit agency you use for checks cant tell her why she was refused and the ID support person she was in touch with couldn’t tell her why (each blame the other for the decision).If this continues, then she will almost certainly end having to go elsewhere as ID are not being very helpful.Please could someone look into this?Thank youRegardsMichael

asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues. Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect. I have triple checked all the info and its all correct. Even got the PAC reissued. Still wont accept it. What do we do now?

asked in Ask a question.

not receiving all my texts after porting

I’ve tried to do chat several times unsuccessfully done all the things they’ve said and I’m still not receiving all my texts please can someone check my account has been ported properly

John H1989Newbie

asked in Ask a question.

Which Network to use in Greece

I know Greece is included in roaming but on Symi the phone tends to pick up a Turkish network by default as it is near the Turkish coast. Which Greek network should I be using instead to ensure I get free roaming?

meatgazerNewbie

asked in Ask a question.

SIM not arrived, number due to transfer tomorrow...

I placed a SIM-only order on 30th March. I picked 6th April for my number transfer date. My SIM card still hasn’t arrived. I spoke to live chat, who said they can’t stop the number transfer. Obviously I don’t want to transfer my number if the SIM card hasn’t arrived. I don’t want my number on some SIM card that’s lost in the post. The live chat told me to go to Currys to pick up a new SIM card. First Currys I went to had nobody working at their mobile desk… Second Currys said they had no idea why I’d been told to go there, they couldn’t do anything. The best they could do is give me a ‘blank’ SIM card. Live chat/twitter is impossible to contact anyone on again. What now?Do I wait for the SIM with my current provider to stop working, and then speak to ID mobile (if it’s even possible to speak to a human again) to try and get them to move my number to the ‘blank’ SIM card I was given today? Do I ‘activate’ the sim at https://www.idmobile.co.uk/help-and-advice/your-sim-card as a rep

asked in Ask a question.

Credit check failure - can I use a business account?

I’d like to appeal a credit check failure that has prevented me from signing up for a new SIM-only contract. I wish to pay from my business bank account (as I’m now doing to Plusnet) so there may be an issue to do with the business postal address, for example. Can someone in CS help me, please?

leehowNewbie

asked in Ask a question.

lost phone so can't recieve password reset text

I have lost my phone and need a replacement sim card. However, live chat is not working and even though I reported the loss and the phone is blocked, it seems the only way to access my account is to reset the password using a code you send via sms. Obviously I can't access any message sent to the blocked and lost phone. Since live chat doesn't work and I can't access the sms how am I supposed to access my account and request a new sim. I've been trying for an hour and have exhausted every possible option.

pleasehelp20102038Newbie

asked in Ask a question.

Trapped by the Cap abroad - so I guess ID mobile is useless abroad?

I’m abroad for three weeks and have managed to go to the £25 cap. I’ve tried paying off my bill early to remove the cap, but that doesn’t work. I’ve tried increasing the cap, but the system won’t let me. I’ve looked at buying more add ons, but the add ons specifically say they won’t increase the cap and there are no international/roaming add-ons.I’m abroad for 10 more days and desperately need some data to use Uber to get around an American city with rubbish public transport. I’m really frustrated with ID Mobile’s set up on this. It seems to trap you in an impossible cycle without warning.I’m definitely moving to a new provider unless there is any way around this.

David SteptoeNewbie

asked in Ask a question.

cant log in

Helloi have received my new sim and transfered my number over however the log in only reckognises the id mobile sim number NOT my existing number so i am not receiving the code to log in as it has been sent to the id mobile number , which i dont have

HansonNewbie

asked in Ask a question.

mobile number has switched to ID but calls and text still going to old sim

I've just had the text to say my number has transferred, but when people ring or text me it's still going to my old SIM (EE) I've turned it off restarted it and still doing it.

Dave WilkinsonNewbie

asked in Ask a question.

refused upgrade

have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment never had an upgrade either so time to do so as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order then 4 hours later another e mail with this message We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,The iD Team

Zet EjNewbie

asked in Ask a question.

No ID Mobile SIM Card, unable to get PAC Code.

I signed up to ID Mobile recently and I pre-emptively requested my PAC Code from my provider, Three. I then didnt receive my SIM Card from ID Mobile and decided I couldnt wait any longer so cancelled. I requested my PAC Code during the same Live Chat support. I was told to wait 30 minutes and if I didnt receive the PAC code to return to the chat. I then returned and a ticket was raised. I was then asked to come back in 48 hours if I didnt hear anything back. So I returned back to the Live Support to be told they are having an issue with the system to then wait another 24 hours and check back. I again just spoke to the Complaints department who right at the tail end of the conversation states she/he is not the complaints department. Only, she had raised the complaint for me. So, I’ve been told to wait 48 hours (again) and the ‘back office’ will email my the code. Only, whilst on the Live Chat I got an email with the following: Your PAC is Not Created which expires on .I let the agent

asked in Ask a question.

Raising my out-of-plan charges cap while abroad

I’m in Bosnia-Hercegovina, and suddenly I’ve had to answer a flurry of important phone calls from back home in the UK, but I’ve hit my £50 spending cap pretty quickly…. I was even cut off mid-conversation on my last incoming call!The system doesn’t let me increase my cap beyond £50 and now I’m worried that I cannot be reached from the UK anymore, please is there a way to cancel or increase my spending cap, at least temporarily?Thanks!

TiffanyjayneNewbie

asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

asked in Ask a question.

Bill

My bills are showing in both the app and online, but when I open them they are completely unreadable, does anyone know how to fix this? Thanks

asked in Ask a question.

why is my bill higher than normal?

My latest bill in comparison to last month is £13 which is quite significant. Looking at my bill the biggest difference is the monthly charge increasing from £24.56 to £33.44. I have searched my emails and I can’t find anything about a price increase but even so that is a massive leap as it’s over a third of my previous base cost (before VAT and other charges).

Paul AtkinsNewbie

asked in Ask a question.

how do i register as vulnerable

How do I register myself as a vulnerable customer

Christine HattingerNewbie

asked in Ask a question.

order declined

I was trying to buy a new mobile phone contract through mobiles.co.uk and they have just told me that the order was declined by network (iD Mobiles) after being credit checked. I am really surprised as my credit rating is excellent and I cannot see any reason why I should have been declined. Can ID Mobiles please let me know why they have declined the order.

Lesley ChastneyNewbie

asked in Ask a question.

any news with data Sharing yet? thanks

any news with data Sharing yet? thanks

jammerveliNewbie

asked in Ask a question.

Canceling contract advice

I ordered a 24 month contract unlimited everything for £16 a month switching from Giffgaff. I've had my contract for only 5 weeks however I've been suffering from an excessively poor connection I've already posted a topic about, at some points H+ connection, in the evening audio messages take ages to send, audio messages more than 2 minutes fail to send and my final decision to want to cancel my contract was that I had a Whatsapp video call and received a screenshot of what a pixelated picture they were seeing and I used to get a better picture on MSN messenger 15 years ago.The reason I held on was because in the previous topic when I checked the three coverage network issues, I thought that this would be temporary and that it would be fixed however it's not been the case Now, because I want to cancel my contract it says I would have to pay the full £381.26 which under normal circumstances I understand however my sole reason for cancellation is that I'm not receiving the service that

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