I have recently move to ID and have taken my old number. When people message me on my old number my reply is going to them under the wrong number. The number is work in the settings. How do I correct this?
Solved
Temporary number
Best answer by Lauren
Hi
A network reset can also do the trick if the number gets stuck updating.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
-Lauren
This topic has been closed for comments
+26It often depends on the make of your handset,
What handset are you using with your iD SIM card?
iPhone 14
+26Have you tried the following steps,
- Turn OFF iMessage
- Turn OFF FaceTime
- Turn OFF your iPhone
- Carefully remove your SIM card and check it’s clean + undamaged
- Insert your iD SIM card, then turn ON your iPhone
- Turn ON iMessage
- Turn ON FaceTime
Hopefully Apple will then accept the mobile number linked with your iPhone device is the number you switched to iD.
Forum member (non-iD).
1 person likes this
Thank you but it hasn’t worked
+26Have you tried a NETWORK RESET,
The iOS user guide explains how to undertake this procedure.
+19Hi
A network reset can also do the trick if the number gets stuck updating.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
-Lauren
Stephanie Chittenden wrote:
iPhone 14
Hi.
Go to settings → Mobile Data → You will then see a section saying ‘My Number’ which’ll display your temporary number and then click on your temporary number, change it to the number you transferred, and then to confirm, activate FaceTime and iMessage on it by going back to the main page of settings → scroll down to iMessage → Send & Receive → Tap on your want-to-transfer number and wait for it to activate, then swipe out of iMessage, go to FaceTime and do the same. Then call / message another iPhone user and ask them to tell you what number it is being received from. Whether it is your temp. Number or your main/transferred number.
Thank you everyone for your help. I’ve changed the number in settings and this has fixed the problem.
+25
Glad to hear the above helped, please let us know if you need anything else?
Tom
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