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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4883 Topics

Akos Kovacs
Civilian
Akos KovacsCivilian
asked in Ask a question.

Fair Usage Policy with registered business in the UK

Hi, I would like to purchase a SIM only deal for my business phone. My business is registered in the UK and Id primarily use my phone to call UK mobile and landline telephone numbers. I do not reside in the UK however and visit the UK maybe once or twice a year. Would the Fair Usage Policy limit my abaility to use my data in Europe? Thanks,Akos

2
Tom
iD Mobile Employee
1 year ago
Aeron Davies
Newbie
Aeron DaviesNewbie
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend over 4 months ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

3
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
Kath LaingNewbie
asked in Ask a question.

New SIM Card does not work

New SIM card does not work in a supported iPhone, nor in another iPhone that uses ID Moble already.   Do not know mobile number as new to ID Mobile.  Chatbot cannot help and I cannot speak to a real customer services agent to sort this out.  How can this be resolved? 

11
Kash
iD Mobile Employee
1 year ago
E
Newbie
Ethan02Newbie
asked in Ask a question.

Best time to buy SIM and submit PAC?

So my current plan with another provider is running out on the 12th of May and I am planning to switch to iD. I was planning on submitting my PAC online when buying the SIM, however looking at the order page, the earliest I can do this online is the 15th.Is the best idea in this case just to get it delivered to my home and then request a switch? I hoped I could do it quicker online as I get home from work after 6pm and would therefore miss the 5:30pm cut-off for next day porting for my number.Also, is the SIM-only delivery usually quite quick or do you think it'll take a little while, especially with the bank holiday?

2
Tom
iD Mobile Employee
11 months ago
C
Newbie
cja123Newbie
asked in Ask a question.

999 Operator couldn't hear me

I just made a call to 999 and it was clear that the operator couldn’t hear me, she just kept asking questions, asked what number I’d dialled, didn’t respond to anything I was saying. Luckily this was not a situation where there was any immediate danger but it is very worrying that I was unable to make the call on my phone. I’ve never had any problems making calls to any other number.

12
Kash
iD Mobile Employee
1 year ago
J
Newbie
J0TNewbie
asked in Ask a question.

How can I setup my tablet to use data?

Hello, I have just bought a tablet and I’m hoping to link it in with my ID account so I can use the data when I go away from home. I can’t see anywhere on the website as to how I can do this; can anyone give me some advice please? I have a monthly payment plan.Thank you

2
J
Newbie
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
G
Civilian
Gail MackenzieCivilian
asked in Ask a question.

not connected to network

My phone is saying not connected to a network. I received a message saying a new sim was being activated. I never requested a new sim. I've tried taking sim out and putting it back in, switched off phone etc. I can't find a number to contact ID mobile.

2
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
J KNewbie
asked in Ask a question.

iD Mobile Email address for communication

It will be helpful if iD Mobile give Email address for communication.

1
Rory
Newbie
1 year ago
K
Newbie
Kelly123456Newbie
asked in Ask a question.

Sizeable Charges within Coolling Off Period?

Hi. I’m trying to cancel my Sim Only contract (ordered online) well within the 30 day cooling off period. I’ve tried to do this a couple of times via Live Chat but getting quoted a sizeable cost for doing this. It doesn’t seem to make sense. I haven’t actually received the SIM yet (ordered 3 days ago) so I know it has not been used. No idea how to escalate this to get this resolved so was hoping someone could advise/help.

10
Kash
iD Mobile Employee
18 days ago
Brandon Woolley
Civilian
Brandon WoolleyCivilian
asked in Ask a question.

Is IPv6 in the works?

We are half way through 2023, IPv6 is finally catching up and Mine and a lot of other Network savvy individuals are starting to migrate over… CG-NAT is a plague upon basically everyone still using IPv4…A lot of My personal projects involve remote operations through my Phone however with CG-NAT blocking fluid access using IPv4 It leaves IPv6 as my only solution that doesn’t involved buying another service…However using ID Mobile while a great network that gives me no issues day to day Has still stopped me dead in my tracks with 0 IPv6 support over Mobile Data

1
Tom
iD Mobile Employee
9 months ago
G
Newbie
GazzManXNewbie
asked in Ask a question.

Can't create an account.

I can't register for an account because it says my details are wrong. It's my name and DOB, I actually know these things off by heart. 

7
Kash
iD Mobile Employee
1 month ago
Sarah Allen
Civilian
Sarah AllenCivilian
asked in Ask a question.

iphone 13 pro max in-stock?

is this actually in stock? the expected date shown on the website was end of august. 

8
Tom
iD Mobile Employee
1 year ago
P
Newbie
PT123Newbie
asked in Ask a question.

Upgraded to SIM Only in last month of handset monthly contract - what has happened?

My monthly handset contract (spanning 24 months) ends at the end of this month, so I have upgraded my plan to a SIM only deal. I did this online; the order was finalised, complete with an order number; and there were assurances on the order page that my new plan will be active on my current SIM. However, while I have received a confirmatory email stating that my order has been processed, this change in plan has not been reflected on my account - which still states that I will be paying my old contract rate at the next billing date. Moreover, this email states that a new SIM card is on its way - despite the order page stating that my new plan would be active on my current SIM.When will my new plan be formalised on my account? And will my current SIM be adjusted to the new deal so I retain my number (as was presented on the order page)? Please advise.

5
G
Newbie
7 months ago
Jan Modrzynski
Civilian
Jan ModrzynskiCivilian
posted in Ask a question.

voicemail pin

Hi, I can't get the voicemail pin correct. I used all the options. Is there a way to reset it?

2
Tom
iD Mobile Employee
1 year ago
Z33di
Rookie
Z33diRookie
asked in Ask a question.

Want to get out. Disgusted by the services

After years, I moved from Vodafone to ID mobile and my world came crashing on me. 5G or 4G? Terrible speed. So many times internet not working. Calling someone? Well I haven't been able to speak to NHS, GP, Bank, Insurance company pr anyone else on the phone properly since I moved to this joke of a network. I want to get out without paying charges. I moved to ID mobile in October 23 (how can I forget thay dreadful month?). Once I contact customer service (boy that was a struggle to find customer service or a human to chat/speak with). The genius from customer service told me to reset my Network settings etc. It didn't help. I have a phone with this terrible SIM card but I don't have a phone. Can someone guide me to get out of this contract? ID Mobile is in breach of contract anyway for not providing me the services they are chatging me for.

6
Z33di
Rookie
1 month ago
T
Newbie
ThatGuyKalNewbie
asked in Ask a question.

why did i incur out of plan charges for roaming?

If roaming is inclusive with the country I'm visiting, why did I incur out of plan data charges when I landed? Roaming is enabled on my device and account. The country I'm visiting is listed as one of the 50 countries in the roaming section. How do I contact ID for clarification?

3
Kash
iD Mobile Employee
1 year ago
Dexter Brainnard
Newbie
Dexter BrainnardNewbie
asked in Ask a question.

Better deal on uSwitch

I want to upgrade on my IDMobile app so I can keep my number and switch easier than starting a new account and new number. I have found better deals from ID Mobile on USwitch, with the same contract length. If I want to upgrade to the same thing on the app it's more expensive. Why is this the case ?

2
Mohammed
iD Mobile Employee
11 months ago
H
Newbie
Harry JessopNewbie
asked in Ask a question.

Pre-ordered Oppo Find X5 Pro concerns

I pre-ordered the Oppo Find X5 Pro on 15/03/2022. I received an email on this day giving me an order reference. The email told me that my order is being processed, and that I should get in touch if I don’t receive another email about this processing in the next 24 hours. I received another email on 15/03/2022 telling me that my order is still being processed. This second email also stated that, “ Although the product you ordered is currently out of stock or on 'pre-order', were expecting it shortly, so it should be with you soon.In the meantime were going to prepare your order by running your credit check and taking payment (but only if your order requires it).”The uprfont cost for the phone was charged to my bank account on 16/03/2022 to Carphone Warehouse. I haven’t received another email from iD Mobile since. I tried to get in touch using the chat bot, but I’ve been unable to find my iD customer service pin as I do not have an iD mobile number. I’m unsure whether my order is still b

5
Kash
iD Mobile Employee
2 years ago
Liz J-B
Newbie
Liz J-BNewbie
asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues.  Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect.  I have triple checked all the info and its all correct.  Even got the PAC reissued.  Still wont accept it.  What do we do now?

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Suebr124Newbie
asked in Ask a question.

not receiving all my texts after porting

I’ve tried to do chat several times unsuccessfully done all the things they’ve said and I’m still not receiving all my texts  please can someone check my account has been ported properly 

1
andewhite
Legend
1 year ago
Ken Ken
Rookie
Ken KenRookie
asked in Ask a question.

very very very poooor network coverage

Hi. Im new here. Ive been using ID sim for more than a week now. However, since the day 1 ive been having difficulty getting the right coverage. The max im getting is 3-5mbps. Most of the time less than 1mbps. My phone is 5g. But it wont even reach 5g signal. Im living in Leicester. It says in the system that here is a 5g ready. Is there something is missed configurating? Or what? This is the worst signal that iv been thru. Giffgaff is way better, sorry.This happens not only at home even in an open area. Seriously. I dont know why???Been searching the hotline number for customer. Because i think i need an agent expert with this issue. 🤔.  

7
Ken Ken
Rookie
2 years ago
M
Newbie
meatgazerNewbie
asked in Ask a question.

SIM not arrived, number due to transfer tomorrow...

I placed a SIM-only order on 30th March.  I picked 6th April for my number transfer date. My SIM card still hasn’t arrived.  I spoke to live chat, who said they can’t stop the number transfer.  Obviously I don’t want to transfer my number if the SIM card hasn’t arrived.  I don’t want my number on some SIM card that’s lost in the post. The live chat told me to go to Currys to pick up a new SIM card.  First Currys I went to had nobody working at their mobile desk… Second Currys said they had no idea why I’d been told to go there, they couldn’t do anything.  The best they could do is give me a ‘blank’ SIM card. Live chat/twitter is impossible to contact anyone on again. What now?Do I wait for the SIM with my current provider to stop working, and then speak to ID mobile (if it’s even possible to speak to a human again) to try and get them to move my number to the ‘blank’ SIM card I was given today? Do I ‘activate’ the sim at https://www.idmobile.co.uk/help-and-advice/your-sim-card as a rep

2
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EtruscanNewbie
asked in Ask a question.

Credit check failure - can I use a business account?

I’d like to appeal a credit check failure that has prevented me from signing up for a new SIM-only contract. I wish to pay from my business bank account (as I’m now doing to Plusnet) so there may be an issue to do with the business postal address, for example. Can someone in CS help me, please?

1
Mohammed
iD Mobile Employee
1 year ago
M
Civilian
mateiCivilian
asked in Ask a question.

sim only deal - pause agreement

Hello, I am interested to buy a SIM only deal but I'd like to know that when the 1 month (30 days) cycle ends, would I be able to just pause the agreement? I mean to still keep the SIM active but to stop rolling payments (I am aware I would not be able to use data or make calls).I need the below questions clarified:Can I pause the agreement immediately or do I need to give notice on a 1 month deal? If the SIM is still active but payments paused, would I be able to receive calls? Would those received calls be charged? For how long can I keep the agreement paused still having an active SIM?Thank you.

1
Mohammed
iD Mobile Employee
8 months ago
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