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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4833 Topics

A
Newbie
abinashNewbie
asked in Ask a question.

No 5G with 5G compatible phone

Hi, I have recently switched to ID Mobile but I am unable to get 5G on my compatible device (iPhone 13 mini) in Cardiff. I have been able to get 5G on other providers with the same phone so I know that 5G definitely works for my device. I have tried restarting the device and reinserting the SIM but nothing seems to work.

6
Tom
iD Mobile Employee
6 months ago
J
Civilian
JPG1200Civilian
asked in Ask a question.

Honor 90 what's in the box

HiI was thinking of ordering the Honor 90. It seems to usually come with a charger and a case in the box. But one of the comments on the ID site mentioned it doesn’t come with a charger. So what’s in the box, so I know what to order on top. Thanks

6
Kash
iD Mobile Employee
2 months ago
Neil Gerrard
Civilian
Neil GerrardCivilian
asked in Ask a question.

Trying to cancel a new contract - live chat not working for me

Hi,I started a new contract 11 days ago and my new Motorola Razr 40 Ultra’s screen has already developed a fault on the screen. I want to cancel and return the phone rather than exchange because it’s a two-year contract and I now have absolutely no faith that the same model of phone simply won’t fail again in a short time. But using the ID mobile website is absolutely infuriating. Every time I look up cancelling a contract it directs me to a Live Chat but when I click it opens the community page and directs me to log in. I try to login and it throws me back to my dashboard where I can’t find any help. I have resorted to logging into community via my Facebook (different email address) and I can post on here but that is it. I need to speak to someone at ID Mobile to get this contract cancelled within the 14 day cooling off period. How do I do that please? Thanks

14
Kash
iD Mobile Employee
5 days ago
Rebecca Jade Hill
Civilian
Rebecca Jade HillCivilian
asked in Ask a question.

wanting phone insurance

I’ve just received my phone today. Where on the site can I insure it?

2
Kash
iD Mobile Employee
1 year ago
R
Newbie
radiomeanNewbie
asked in Ask a question.

Are Sim-only Data Speeds capped?

Hi, I’m considering the SIM-O unlimited package for £16 per months, but sometimes cheaper packages are speed restricted (eg, some less expensive EE packages). I can’t see anything about this but are iD mobile packages limited in any way?Thanks!

3
Mohammed
iD Mobile Employee
1 year ago
Marc Adam
Civilian
Marc AdamCivilian
asked in Ask a question.

No order confirmation email

Hi, I (think) I ordered a new iPhone 14 on Thursday, which had an upfront cost of £9.However, I have not received an order confirmation email, and no money has come out my bank account.Am I right in thinking that the order hasn’t been processed correctly, and I should re-submit?I don’t want to accidentally sign up to two phone contracts!Marc

2
Kash
iD Mobile Employee
3 months ago
Akos Kovacs
Civilian
Akos KovacsCivilian
asked in Ask a question.

Fair Usage Policy with registered business in the UK

Hi, I would like to purchase a SIM only deal for my business phone. My business is registered in the UK and Id primarily use my phone to call UK mobile and landline telephone numbers. I do not reside in the UK however and visit the UK maybe once or twice a year. Would the Fair Usage Policy limit my abaility to use my data in Europe? Thanks,Akos

2
Tom
iD Mobile Employee
1 year ago
B
Civilian
Beth JaneCivilian
asked in Ask a question.

Upgraded to Sim Only, do my payments change automatically?

I have recently upgraded to a Sim only contract for £15 a month as my current contract ends on the 9th September. However my account still says that I need to pay my current contract price of £43.93 when I have already paid off that contract. Have I done something wrong or will it change automatically at the start of the month as I do not want to pay for something I don't need to. 

2
Tom
iD Mobile Employee
8 months ago
Colin Flood
Newbie
Colin FloodNewbie
asked in Ask a question.

data

Hello.If the roaming and international are on does this cover data abroad also?

3
andewhite
Legend
1 year ago
K
Newbie
Keroro1979Newbie
asked in Ask a question.

My number hasnt transferred, and i cant get through to speak to anyone

My number was supposed to be transferred yesterday (it was sent through Wednesday morning and my account says it was due to be ported yesterday).Are there any issues / delays at the moment? How do I contact someone to discuss outside of the community?  I’ve never been with a mobile provider where it is so difficult to actually speak to someone.

1
WelshPaul
Legend
1 year ago
C
Newbie
ChrisTheFatCatNewbie
asked in Ask a question.

Hi all, quick questions who repairs mobiles for ID? pixel 7 screen dead

Hi all,quick questionswho repairs mobiles for ID? screen is dead on a pixel 7 also what is the process in the UK? how long can it take to fix? pixel 7 dead screen needs a replacement, no damage, no cracks, no water damage, screen decided to die on me. I have tried a few ways to fix this but nothing so far has worked. thanks in advance

3
Kash
iD Mobile Employee
7 months ago
K
Newbie
Kath LaingNewbie
asked in Ask a question.

New SIM Card does not work

New SIM card does not work in a supported iPhone, nor in another iPhone that uses ID Moble already.   Do not know mobile number as new to ID Mobile.  Chatbot cannot help and I cannot speak to a real customer services agent to sort this out.  How can this be resolved? 

11
Kash
iD Mobile Employee
1 year ago
Jo Cooke
Newbie
Jo CookeNewbie
asked in Ask a question.

My SIM still hasn’t arrived

Hi, I ordered a SIM 7 days ago and it still hasn’t arrived. I’ve received all the emails, including the one that says you’re going to charge me even when I don’t have the SIM yet. Please could you send me a SIM so I can set up my new account. I don’t want to cancel my old SIM until I have the new one and I definitely don’t want to be paying for both. Not very happy about the service so far given that I can’t even use the chat without having the SIM. Please help. Thank you.

4
andewhite
Legend
1 year ago
Denton
Rookie
DentonRookie
asked in Ask a question.

New customer - No idea what is going on

Hiya,I’ve switched from Vodafone to ID for my elderly father and the whole process has been very confusing so far and no way to talk to anyone. The chat bot is a complete waste of time and sends us around in circles.I can’t talk to an agent without a pin it says but my Father has never been sent a pin and he can’t open an account as the security number will only send to the ID mobile number he has been given temporarily but he doesn’t have a sim yet. All I want to know is a few simple answers. The instructions  have not been clear at all and the number change with PAC has been complicated and saying we can’t choose a date of switch until 7 days time. It then changed when I he got emails and tried again and said 2 days. All very weird. The questions: The number switch is meant to be today. Will it switch even though he has the Vodafone sim in it still? The new sim hasn’t arrived yet.  where do I find this pin in order to speak to someone? It says it should be in an email. I’ve looked th

11
Kash
iD Mobile Employee
5 months ago
C
Newbie
cja123Newbie
asked in Ask a question.

999 Operator couldn't hear me

I just made a call to 999 and it was clear that the operator couldn’t hear me, she just kept asking questions, asked what number I’d dialled, didn’t respond to anything I was saying. Luckily this was not a situation where there was any immediate danger but it is very worrying that I was unable to make the call on my phone. I’ve never had any problems making calls to any other number.

12
Kash
iD Mobile Employee
1 year ago
B
Newbie
BenwNewbie
asked in Ask a question.

i’ve broken voicemail by using the wrong code

I was trying to change the number of rings before my voicemail kicks in and I read in here to dial: **61*123**15#This seems to have stopped my voicemail working altogether.  does anyone know how to fix it again? thanks!  Ben

8
Tom
iD Mobile Employee
1 year ago
A
Newbie
armthorpeNewbie
asked in Ask a question.

Two direct Debits

I set up an account for my wife using your invite your friends and family etc. the account was for a sim only. I set a direct Debit and went through all the procedures and the account is now up and running . what we thought was odd is that we were getting two identical emails from  ID mobile.Then when the sim arrived there were two of them. Checking our bank account this morning we noticed that  there were now 3 direct debits from Id mobile, my original one and two more for the account I’d just set up for my wife. I deleted one of them hoping this would fix the problem.It’s very hard to fix a problem like this when you can’t talk to anyone.

7
Tom
iD Mobile Employee
1 year ago
J
Newbie
J KNewbie
asked in Ask a question.

iD Mobile Email address for communication

It will be helpful if iD Mobile give Email address for communication.

1
Rory
Newbie
1 year ago
Brandon Woolley
Civilian
Brandon WoolleyCivilian
asked in Ask a question.

Is IPv6 in the works?

We are half way through 2023, IPv6 is finally catching up and Mine and a lot of other Network savvy individuals are starting to migrate over… CG-NAT is a plague upon basically everyone still using IPv4…A lot of My personal projects involve remote operations through my Phone however with CG-NAT blocking fluid access using IPv4 It leaves IPv6 as my only solution that doesn’t involved buying another service…However using ID Mobile while a great network that gives me no issues day to day Has still stopped me dead in my tracks with 0 IPv6 support over Mobile Data

1
Tom
iD Mobile Employee
8 months ago
Sarah Allen
Civilian
Sarah AllenCivilian
asked in Ask a question.

iphone 13 pro max in-stock?

is this actually in stock? the expected date shown on the website was end of august. 

8
Tom
iD Mobile Employee
1 year ago
P
Newbie
PT123Newbie
asked in Ask a question.

Upgraded to SIM Only in last month of handset monthly contract - what has happened?

My monthly handset contract (spanning 24 months) ends at the end of this month, so I have upgraded my plan to a SIM only deal. I did this online; the order was finalised, complete with an order number; and there were assurances on the order page that my new plan will be active on my current SIM. However, while I have received a confirmatory email stating that my order has been processed, this change in plan has not been reflected on my account - which still states that I will be paying my old contract rate at the next billing date. Moreover, this email states that a new SIM card is on its way - despite the order page stating that my new plan would be active on my current SIM.When will my new plan be formalised on my account? And will my current SIM be adjusted to the new deal so I retain my number (as was presented on the order page)? Please advise.

5
G
Newbie
7 months ago
T
Newbie
ThatGuyKalNewbie
asked in Ask a question.

why did i incur out of plan charges for roaming?

If roaming is inclusive with the country I'm visiting, why did I incur out of plan data charges when I landed? Roaming is enabled on my device and account. The country I'm visiting is listed as one of the 50 countries in the roaming section. How do I contact ID for clarification?

3
Kash
iD Mobile Employee
1 year ago
C
Civilian
callieCivilian
asked in Ask a question.

Unable to access account

Hi, hoping someone from support can chime in here…I’m trying to access my account but it is not accepting my login details stored in my password manager.So, I try and retrieve my username/password to make sure all is OK but it will not accept either my mobile number, surname or DOB. I have tried the mobile number I was given when signing up and the mobile number I transferred over but still no joy. I know my surname and DOB is correct. Thanks

3
Tom
iD Mobile Employee
7 months ago
J
Newbie
J0TNewbie
asked in Ask a question.

How can I setup my tablet to use data?

Hello, I have just bought a tablet and I’m hoping to link it in with my ID account so I can use the data when I go away from home. I can’t see anywhere on the website as to how I can do this; can anyone give me some advice please? I have a monthly payment plan.Thank you

2
J
Newbie
1 year ago
O
Rookie
onemeatRookie
asked in Ask a question.

Employed by ID

Are there any replys on the ID Mobile Community from people who actually work for ID, people who know the rules, or is everyone just guessing. I want to leave ID, within the cooling off period.  It “is easy” it says on their website - just ask our community.Come on tell me it’s easy.

15
Kash
iD Mobile Employee
7 months ago
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