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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4833 Topics

Derek Williams
Civilian
Derek WilliamsCivilian
asked in Ask a question.

DerekWilliams

I have not had mobile network all day but my partner has I D Mobile and hers is working

1
Kash
iD Mobile Employee
4 months ago
Tobyte
Newbie
TobyteNewbie
posted in Ask a question.

phone not registered - cant log in with ported number

This is massively frustrating Randomly today I'm not registered on the network Second issue: Old ongoing problem where my actual phone number isn't allowed to log in. Not allowed on customer service number.  Need help urgently, need to be able to make calls on my mobile.  I am completely locked out

3
Tom
iD Mobile Employee
4 months ago
S
Newbie
situ666Newbie
asked in Ask a question.

I have no mobile data

I have no mobil data for past two days, network coverage is either very poor or not existent.Can you fix that issue please or I will consider cancelling my contract.Thank you 

1
Kash
iD Mobile Employee
4 months ago
Adam Higgins
Newbie
Adam HigginsNewbie
asked in Ask a question.

Switched, some people cant call me

Since switching over to ID last week + porting my number. Some people can't contact me, it says number not available. It seems its people that are on O2 or BT ? 

3
Kash
iD Mobile Employee
4 months ago
Creihill
Civilian
CreihillCivilian
asked in Ask a question.

Cathal Reihill

I need a PUK number to unlock my sim card. Its impossible to get connected to the live chat line,

1
Tom
iD Mobile Employee
4 months ago
L
Newbie
LadygeeNewbie
asked in Ask a question.

Google Pixel 8 charger

My recent purchase for the Google Pixel 8 phone, arrived without a charger with a mains adapter.  Will it be delivered later?

8
Tom
iD Mobile Employee
4 months ago
J
Newbie
jjames68Newbie
posted in Ask a question.

Issues sending text messages

I am still unable to send text messages after issues with network on Friday. I can now receive texts and just about receive and make calls is anyone else having issues sending texts?

1
Tom
iD Mobile Employee
4 months ago
Neil Byrne
Newbie
Neil ByrneNewbie
posted in Ask a question.

Massive middle finger to customers

Just venting on here but to just warn people and potential customers……...ID Mobile is really crap at communication and not even telling you about issues that are probably quite important.As some context to this. Some weeks ago my account was hacked, number stolen and ported to Vodafone without my knowledge and the obtained credit card details used to wire transfer a substantial amount from the credit card and use the now ported number to receive the confirmation code and verify the transaction. I will state for the record that this breach was not down to or anything to do with ID Mobile in anyway. Thankfully, the bank were absolutely on the ball and sorted it out resulting in me not being liable and the monies refunded. However, the experience with ID mobile was not so good. Hours spent on the online chat which lead to complaints being raised by myself. It took 7 days for my number to be restored but I would never have known as nobody contacted me to tell me this important news. Moreov

3
Kash
iD Mobile Employee
4 months ago
R
Civilian
RobinWCivilian
asked in Ask a question.

PUK Code needed

I need a PUK code.I’ve tried for 2 days to get through to live chat.Once I have my PUK I want my PAK code because I want to leave!

1
Kash
iD Mobile Employee
4 months ago
MartinB
Newbie
MartinBNewbie
asked in Ask a question.

How to divert all calls to voucemail while abroad

I’ve tried setting call forwarding on my iPhone to 123 but when someone calls me they just get unobtainable. In the U.K. without forwarding the answerphone works fine. Does anyone have any suggestions?

3
Kash
iD Mobile Employee
4 months ago
Kerry N
Civilian
Kerry NCivilian
asked in Ask a question.

Network signal

Why have I only got 1 bar signal when coverage is supposed to be excellent where I live? Don't think I used to have an issue, been with iD for years and only in last month I've noticed a problem. 

1
Kash
iD Mobile Employee
4 months ago
C
Newbie
Chrisone82Newbie
asked in Ask a question.

Currys Voucher

Hi. I purchased a Google Pixel 7a and I believe at the time there was an offer which entitled me to a £50 Currys voucher. The terms stated that it would be sent to my email between 02/11/23 and 02/12/23. I have not received this so far and have checked the junk folder too. Just wanting to check the status or see if there's a delay with them? Thanks.

1
Kash
iD Mobile Employee
4 months ago
A
Newbie
ArctiqFoxNewbie
asked in Ask a question.

Failed credit check

Hi all, 3 days ago I attempted to purchase a contract for a Pixel 8. I already have a contract for sim only with ID Mobile, but upgrading didn’t really seem to be a thing so I just purchased it then was going to cancel the other. I then had an email telling me I failed the credit check. I attempted to repurchase and ensured ALL of my details were correct, and there is no reason for me to fail a credit check. - but it failed again. I logged a complaint and they told me 72 hours, which it will have been by tomorrow morning but I have now seen others say they were never contacted with regards to their complaints so this has led me to become concerned. Rather disappointingly, even if they did contact me to resolve it in the morning, the phone I chose which was ‘1 day delivery’ is now stated to be available for the end of NEXT MONTH.  Can anyone offer any advice on how to get this sorted? Is it likely anyone from the complaints team will actually contact me? I’m extremely disappointed as a

3
Kash
iD Mobile Employee
4 months ago
J
Newbie
JF338Newbie
asked in Ask a question.

No service after plan upgrade

I changed my plan (on Thursday), and now have no data or voice service.I have tried turning off and on, activating flight mode for 30 seconds, and removing and replacing SIM. I have tried connecting to a different network, and then reconnecting to ID mobile through network settings (I get an error saying my SIM doesn’t offer service on ID). So far nothing has helped.The agent who arranged the new plan said my existing SIM would continue to work. Can should I do now, apart from leave the network?I know there have been other generalised network problems, so can’t tell whether this is part of that or not. I can see ID saying they have fixed the general issue, but there are still people saying it hasn’t worked for them, so who knows.Meanwhile it seems unreasonable to be charged for something that isn’t there.

1
Kash
iD Mobile Employee
4 months ago
O
Newbie
Only4018Newbie
asked in Ask a question.

Where do I report sites that are wrongly filtered by the adult content filter?

I recently signed up with ID Mobile and noticed that 4channel.org is blocked by the adult filter. The website 4channel.org is "safe for work", no nudity or porn allowed. This shouldn't be blocked, especially considering that websites like reddit.com  which allow hardcore pornography are not blocked. However, I wonder how I can raise this issue with the correct team at ID Mobile? There’s no email address to contact ID Mobile, I’m not going to waste my time with a live chat, and making a complaint seems OTT.

3
Kash
iD Mobile Employee
4 months ago
M
Newbie
Munki78Newbie
asked in Ask a question.

Does idmobile support the Poco X5 Pro for 5g and 4g wifi calling?

Hi All, I'm a bit frustrated as I just signed up to a 24 month contract, cancelled my EE contract and set my number transferring over, only to find that my Nokia X10 isn't supported for 5g on idmobile's network! I'm either going to have to fork out on a new mobile or cancel the contract/number switch. The only phone I was looking to buy (but wasn't planning yet) is the Poco X5 Pro. Does anyone have this phone and can confirm if 5g and WiFi calling works through Idmobile, please? Many thanks!

3
Kash
iD Mobile Employee
4 months ago
T
Newbie
TurtlePowerNewbie
asked in Ask a question.

Disconnection date and refund incorrect

I have contacted ID Mobile customer service and raised an issue which was classed as a complaint. The customer service representative completed the process and offered me £74.06 which I accepted to resolve the issue. It has been over 3-5 days and the money has not arrived in my account after 10 days. I received an unexpected email late Saturday and was informed I was getting a £18 refund. I have been charged the first Direct Debiit of £44.99 and the second of £2.07 in total for a phone and sim that was shipped on the 4th October and arrived back at the warehouse on the 7th October. My return was lost in the warehouse and the disconnection request was only sent on the 6th November. I have all the tracking and screenshots of the DPD tracking.I bought the phone and sim from Mobiles UK and was informed to contact ID Mobile as they can’t do anything about billing. The contract was Upfront £29 and £44.99 per month. I have received a refund of the £29 upfront charge.

1
Tom
iD Mobile Employee
4 months ago
F
Civilian
fahdsaqlainCivilian
asked in Ask a question.

Notice to cancel the contract

I purchased the phone and new contract on 29th of November. The SIM didn’t work and there is no customer service at all. I got through to the chat agent after waiting an eternity, only to be told that “the system is down”. I want to cancel the contract. I have told this to the chat agent and they didn’t do anything. What do I need to do so my cancellation request is registered by iD Mobile? 

1
Tom
iD Mobile Employee
4 months ago
I
Newbie
IwillforgetNewbie
asked in Ask a question.

Is account login broken for other people ?

Is account login broken for other people today ?  (saturday 2 DEC)seems like their servers are overloaded ?

8
Tom
iD Mobile Employee
4 months ago
Alex Matthews
Newbie
Alex MatthewsNewbie
asked in Ask a question.

No Data for 2 days

Hi,  I have had no data for 2 days, I am unable to make or take calls and use my 5g.  Can I ask what you plan on doing about it?  I would also like to request compensation for the disruption this has caused me, like many others, this is completely unacceptable.  I have been unable to get through to anyone online, this is just a complete shambles. After the contract runs out, i’ll be switching.  Alex. 

1
Tom
iD Mobile Employee
4 months ago
lcole85
Newbie
lcole85Newbie
asked in Ask a question.

Phone contract cancelled within 14 days, now poor credit rating for defaulting on final £7 bill shouldn't have had to pay

Hi, I cancelled my phone contract that I ordered online, within the 14 day cooling off period. As per the Consumer Credit Act I should not have had to pay line rental. I cancelled the contract a few HOURS after ordering it so never received the phone. The final bill was sent to me 6 days after the phone was originally ordered, well within the 14 day cooling off period! And yet, my final bill for £7 of line rental fees has now gone to a debt collection agency and is a missed payment, hence severely affecting my CREDIT RATING score now!!! I shouldn’t have had to pay it. And I did not use the phone so used no calls, texts or data. I did not get contacted much at all, just one email for the final bill, then suddenly I notice this default sum on my credit report!!! Please can this be rectified and error corrected so that this ‘missed payment’ is cancelled?I have already raised this with online chat and have complaint reference number 382887835 but wanted to send this also so it can be recor

5
Tom
iD Mobile Employee
4 months ago
T
Newbie
Tajpal BharryNewbie
asked in Ask a question.

idmobile app

Is the idmobile app down !tried number of times today and each time unable to log in ! Error to many users at present 

6
Tom
iD Mobile Employee
4 months ago
Apinder
Civilian
ApinderCivilian
posted in Ask a question.

i cant get to my account and i cant receive calls

Phone straight to voicemail. No one can contact me. I also can't access my account. I'd and password not recognised and can't reset. App not loading 

9
Tom
iD Mobile Employee
4 months ago
L
Newbie
LauraHNewbie
asked in Ask a question.

Just switched to iD but coverage isn't working - can you fix this or should I cancel and move?

Hello, I recently switched to iD and am still within my 30 days of switching. The coverage checker says that I should have good 3G, 4G and 5G coverage in my area (N8 and N4) however, as soon as I walk 5 minutes down the road into N4 I lose all ability to make & receive calls, texts or use the internet. Even though my phone shows several bars of signal and 4G/5G. Can you help? I spend a lot of time in my local area so if you cannot fix then then I need to leave iD in the next week. My phone is iPhone 15. Thanks. Laura

11
Tom
iD Mobile Employee
4 months ago
A
Civilian
arunj24Civilian
asked in Ask a question.

Cancelling PAC code

URGENTI was with 3 before, then signed up for a two year plan through Carphone Warehouse for a new phone (iPhone 14) and a new data plan with iD Mobile. I then transferred my old phone number to iD Mobile. I then found out that iD Mobile does not support e-sims and iPhone 14s can only use e-sims, so it was no longer practical for me to continue with this contract (not sure why this package exists in the first place if that is the case). A few days later I then returned the phone back to Carphone Warehouse (within the 14 days of me initially receiving it). I thought in order to leave iD Mobile, I’d have to generate a PAC code with iD Mobile and use that to keep my phone number with a new mobile service provider. I just got off the phone with a customer agent at Carphone Warehouse who said if I do things that way I will still be liable to pay out the whole contract (approx. £800). She then mentioned that the contract with iD Mobile would have been cancelled automatically 3-5 business day

2
andewhite
Legend
4 months ago
Terms & Conditions
Why iD Mobile?