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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4860 Topics

F
Civilian
FluffycloudsCivilian
asked in Ask a question.

poor coverage

I searched coverage before switching as I live in the middle of nowhere,  I was told 'excellent coverage' since switching, I've had 1 bar of signal at most and the Internet keeps turning off on its own. I'm really quite annoyed, there's also no way of contacting the company to get help other than a b!tchfest on here, surely that's not a good thing.  I would REALLY like for this to be sorted. I'm currently sat in a different postcode area literally 6 miles from home and got a decent signal. Help please!

7
Kash
iD Mobile Employee
4 months ago
Harvey Lyon
Newbie
Harvey LyonNewbie
asked in Ask a question.

Sim only contract data allowance

The website advertises a range of 12-month sim-only contracts with varying data allowance - from 4GB to 200GB. Is this allowance per month or across the whole 12 months?I'm currently paying £12 per month for 5GB per month and looking for a cheaper contract

2
Kash
iD Mobile Employee
4 months ago
M
Civilian
mikeypeakeCivilian
asked in Ask a question.

Transfer old phone number with previous network to ID mobile

Hi! Does anyone know how I can check the progress of my phone number switch from my old network to ID mobile? I haven’t heard anything from my old provider or received any update from ID.

9
Tom
iD Mobile Employee
4 months ago
Becca Rowland
Civilian
Becca RowlandCivilian
posted in Ask a question.

upgrading

I have tried to upgrade its not letting me 

1
Tom
iD Mobile Employee
4 months ago
Megan Slater
Newbie
Megan SlaterNewbie
asked in Ask a question.

shipping address

Hi I’ve just ordered a new phone and I e put the shipping address to where I currently am but it says it is only available from the 18/01/2024 but I have been offered a new house and it’s meant to be ready for 04/01/2024 so I won’t be able to recieve it if it doesn’t come before January what can I do? 

2
Tom
iD Mobile Employee
4 months ago
N
Newbie
nikpageNewbie
asked in Ask a question.

Updated SIM plan is not showing in My Account

Hi. Took advantage of a better monthly SIM package ( cheaper and more data). Sent a new SIM which is active on checking but not put in phone as I need to keep my number. As I understand system should update to new allowances but this has not happened. New direct debit been taken so I cancelled the old one. How do I get new plan on the account please? Thanks.

16
Tom
iD Mobile Employee
4 months ago
jesshamilton19998
Civilian
jesshamilton19998Civilian
asked in Ask a question.

I cannot get into my ID account to pay my final bill and cancel the contract

Please help, my 24 month contract ran out last month and I had no way to get into the account, it said all my details were wrong to reset the password. It was my dad paying for it and he has since cancelled the direct debit from the bank account on his phone. I tried using the chatbot, speaking to an agent who said he had cancelled the account and everything, but theres still £40 left to pay that ID are chasing me up for. I just need a way to pay the final bill and cancel the contract, but theres no way to get into my account.

1
Tom
iD Mobile Employee
4 months ago
C
Newbie
CoffeeMooseNewbie
asked in Ask a question.

Transfer from iD mobile to Vodafone with PAC code

I'm in the last month of a 24 month contract with iD mobile, which ends on the 6th January 2024.I've requested a PAC code and plan to transfer to Vodafone.When I tried to order a SIM-only plan through the Vodafone website, they allow you to enter a PAC code and transfer date, but since the 6th January 2024 is a Saturday, I can only select the 5th (Friday) or the 8th (Monday).From what I understand, there'll be a termination charge if I trigger a transfer on the 5th, but if I wait to transfer on the 8th, I think I'll have entered a new 30-day rolling contract with iD mobile.Is there a way to transfer using a PAC code on a weekend, and is the Vodafone site just being difficult?If I terminated my contract on the 6th, could I still use a PAC code on the Monday to get my existing number on a new network?

7
Tom
iD Mobile Employee
4 months ago
J
Newbie
jh989Newbie
asked in Ask a question.

Number ported in error, need it transferred back to previous network provider

Hi,I was going to port my number on 11th December and set this up with Idmobile.However, my husband was changing to a different network at the end of November, and by mistake I entered his mobile number and PAC code into my Idmobile account.His number transferred over to Idmobile on 24th November with no problems, but on 11th December my Giffgaff number was transferred to Idmobile even though I had already transferred my husband’s number to the Idmobile sim.Having been in contact with Giffgaff they have advised that on 11/12/2023 - 7:15, the number was ported out from giffgaff to another provider. This means they no longer have my number and I would need to request it from Idmobile.How do I do this as my number is not on any network now.I hope someone can help as I’ve had this number for many years and don’t want to lose it.Thanks in advance

3
Tom
iD Mobile Employee
4 months ago
E
Newbie
evolviNewbie
asked in Ask a question.

Upgrade but new sim

If I upgrade and I cannot swap old sim into new phone due to different sized sim card, how do I keep my existing number?

4
Tom
iD Mobile Employee
4 months ago
B
Newbie
BenekNewbie
asked in Ask a question.

Not received my bonus

Hello, last week I took out a contract with an S23 Ultra and 100GB and in it it said it included a Galaxy Watch 6 however when my phone arrived, there was no watch. I don't understand why because it says in my contract "Includes a Samsung Galaxy Watch 6 Black". Can anyone help?

12
B
Newbie
4 months ago
J
Newbie
JagmanNewbie
asked in Ask a question.

Call to my ID phone number caller gets a "number not recognised" message

HiI am a 2 week in new ID mobile customer, I purchased a new phone and sim.My old number was ported over a couple of days after my account went live. All seems ok, I can send/receive texts and calls, except for one phone number from another network, he can text me but when he tries to call he gets a message saying that my number is not recognised. I have restarted my phone several times, turned off wi-fi calling, he has done the same but the problem still exists. I have also checked to see if his number has somehow blocked on my phone but all looks ok. Do you have any suggestions as to what I can do next?Thanks

4
Kash
iD Mobile Employee
4 months ago
M
Newbie
Melevo100Newbie
asked in Ask a question.

poor reception and no data connection

Really bad signal and very poor reception from my phone, signal only shows 1 bar. Reset phone and still the same? Any help please

10
Kash
iD Mobile Employee
4 months ago
S
Civilian
Swollen goatCivilian
asked in Ask a question.

porting my number from three

I don’t have a transaction number to port online do you have a contact number so I can call  

1
Kash
iD Mobile Employee
4 months ago
Skane
Newbie
SkaneNewbie
posted in Ask a question.

transfer number

I have an account already but have ordered a second Sim for my daughters phone. Have input the sun but can’t transfer her pac code over. I’ve tried to register her account and again not working. Please help!!!

1
Kash
iD Mobile Employee
4 months ago
mendhekar
Civilian
mendhekarCivilian
asked in Ask a question.

switching while i am on roaming

Hi,I am planning to buy a new immobile contract and want to switch to my old number to IDmobile. However the switching date is shown as the day when I would have travelled outside the UK.I will activate my sim while in the uk but  when the switching happens, I will be outside UK.Can I still use the id mobile on roaming in this scenario or I need to be in the uk when switching happens? 

3
Kash
iD Mobile Employee
4 months ago
A
Newbie
AdnanKNewbie
asked in Ask a question.

Network Coverage Issue

Can you please send a sim as a tester before I sign up for a 24 month contract ? Last time I had three sim and I had very poor coverage at my current address. Still 3G coverage is not showing for my post code but 4G seems excellent so not sure if there has been an upgrade at my address.

6
Kash
iD Mobile Employee
4 months ago
B
Newbie
Brian spencerNewbie
posted in Ask a question.

phone bill higher

Hi just upgraded 2 days ago, received a email yesterday to say my bill is ready which is £10 but why does next month pill say I need to pay £32.79 which is due on the 25th of December thanks.

13
Kash
iD Mobile Employee
4 months ago
Kelly Phan
Newbie
Kelly PhanNewbie
asked in Ask a question.

NO SERVICE WHEN INSTERTING SIM CARD AND PHONE NUMBER NOT REGCONISED

I signed a contract today and received my ID sim card. Inserted the sim card to my phone, and NO SERVICE. Tried everything including switch on/off, airplane mode, clean the sim, use another device, check coverage, manual selection of provider etc, nothing worked!!It is exhausted because I already requested my PAC from my previous provider and they will charge me per day.Also went to ID app to register my account, phone number not recognised.Went to ID web page to switch phone number, entered all correct information and it kept saying Error- Issue with the information you provided. Jesus!!Are they going to reimburse me the bill that I have to pay my old provider until the switch is completed???

8
Kash
iD Mobile Employee
4 months ago
Olaf Gadkiewicz
Newbie
Olaf GadkiewiczNewbie
asked in Ask a question.

Poor coverage

Hello. I'd like to know why there is such poor coverage. Sometimes I can't send a text message

1
Kash
iD Mobile Employee
4 months ago
K
Newbie
kramtonNewbie
asked in Ask a question.

£150 not received for Trade-in phone. Keep getting told someone will make contact but they don't !

I took out a new phone contract with idmobile for a S23 Ultra at the beginning of November. As part of the deal, you could trade in an old phone for £150 cashback. The trade in phone was received on 13th November, but never received any cashback. I have contacted the trade in email given twice now but both times got a reply saying they have shared my issue with the concern team and they will get back to me. Still waiting... It is a pity about this and is in stark contrast to the ordering process of the phone which was excellent, arrived next and was kept well informed of progress. Unfortunately, from looking at some previous threads, the issue of getting the £150 seems quite common. Any help gratefully received on what to do next. Thank you.

5
Kash
iD Mobile Employee
4 months ago
Z
Newbie
ZteveNewbie
asked in Ask a question.

2nd pay monthly account

When can I apply for a second pay monthly account? I was declined but feel maybe too soon? Perfect credit file and affordability isn't an issue. 

1
Kash
iD Mobile Employee
4 months ago
M
Civilian
MohkhaCivilian
asked in Ask a question.

Problem with PAC code

I have searched the community but none of the proposed methods have worked.  I am trying to switch from Vodafone but I am getting the following error:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I have tried entering my surname as capitals and my transaction number begins with a 4. any help much appreciated. thanks  

4
Kash
iD Mobile Employee
4 months ago
Rachel McMillan
Newbie
Rachel McMillanNewbie
asked in Ask a question.

cancel my iF plan without an account

Hiim trying to cancel my iD plan which is sim only but I can’t log into my account or find it. It won’t let me use ‘forgot password’ please can you help me.name: Rachel McMillannumber: [REDACTED]d.o.b : [REDACTED]thank you

1
Tom
iD Mobile Employee
4 months ago
A
Civilian
AlisonJCivilian
asked in Ask a question.

my new SIM card doesn't work

I have received a new Sim card and it doesn't work. I have tried in three compatible handsets and tried all the trouble shooting. It just says no Sim. Can anyone help? Thanks

4
Tom
iD Mobile Employee
4 months ago
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