Hi just upgraded 2 days ago, received a email yesterday to say my bill is ready which is £10 but why does next month pill say I need to pay £32.79 which is due on the 25th of December thanks.
Userlevel 8
+9
Perhaps the billing cycle has changed as a result of upgrading, and there’s a one-off billing period longer than 1-month.
Have you checked PDF copy of your iD bill/s?
Userlevel 1
This month's bill is due on the 25th of this month,which is £10 but it says £10cr next to it,and on the app is says that next month bill will be £32.78, I upgraded 2 days ago to a £21.99 plan with phone.
Userlevel 8
+9
Payment is normally collected by direct debit 14-days after the iD bill date.
Perhaps your most recent bill was produced before you upgraded
This article might help, once you’ve got your December ‘23 bill.
Userlevel 1
billing period is 11th to the 10th than payment on the 25th,but don't see why next month is so high if I've got to still pay the £10 on the 25th of this month.
Userlevel 8
+9
Okay
Your 11th Nov bill was £10, for the billing period 11-Nov-2023 to 10-Dec-2023. You’ve recently upgraded, on 14-Nov-2023? Upgrading will cause a new MINIMUM TERM contract with iD Mobile to begin, and billing cycle for this new contract might be different.
Anyway, in due course you should get a credit for most of the 11-Nov-2023 to 10-Dec-2023 billing period (old contract).
For quick answers to your questions, perhaps better to get in-touch with iD support using one of the following channels:
- Online Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
- Sending private messages using Facebook Messenger.
- Sending a DM using X (formerly Twitter).
The agents work until 8pm on weekdays (6pm at weekends).
FYI, from “Understanding your iD Mobile bill” FAQ article:
Userlevel 1
Ok thank you for your help
Userlevel 8
+9
Based on your billing cycle, and the time you upgraded I’d expect next iD bill (11th Dec) to be around £19-£22.
You won’t know exactly until Dec bill is generated, but Dec bill should include a credit of nearly £10. Anyway, I’m sure one of the online support agents can explain in detail.
Userlevel 7
+7
Hi
Welcome to the Community!
Please let us know if you require further assistance with your bills.
If so we can drop you a PM for further investigation.
Kash
Userlevel 1
Hi there just got my phone bill,I payed £10 last month as I upgraded on 13 of November to a new phone and plan at £22 I've just received my bill for this month at £33.03 can you please explain why it's this high and plus it's saying next month bill will £32.71 plus the phone was a free upgrade and my plan should be £21.99 a month thanks
Userlevel 1
Hi
Welcome to the Community!
Please let us know if you require further assistance with your bills.
If so we can drop you a PM for further investigation.
Kash
Hi there just got my phone bill,I payed £10 last month as I upgraded on 13 of November to a new phone and plan at £22 I've just received my bill for this month at £33.03 can you please explain why it's this high and plus it's saying next month bill will £32.71 plus the phone was a free upgrade and my plan should be £21.99 a month thanks
Userlevel 7
+4
Hi
I’d recommend checking the following post about the bill looking strange after an upgrade.
Anything incorrect will get corrected in the next monthly bill.
Tom
Userlevel 1
Hi it's all been sorted now Spock to id on chat last night and had bill put right thanks anyway
Userlevel 7
+7
Hi
Happy to hear that this is resolved.
If you require further assistance you can always get back to us via the Community.
Kash
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