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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4971 Topics

Recent feedback.

Most replies Most views Newest first

Tig LeeNewbie

asked in Ask a question.

HELP!!! PLEASE!!! I have accidently set up a new account and my number is changing I need by number back

HELP please! My contract has ended and two days ago I transferred to ID Mobile PAYG from my ID Mobile contract. I read I could keep my number. Turns out I can’t… the change is in transition so I have asked on the HL for them to claw my old number back and cancel the PAYG but TWICE the agent has cut me off. I am sooo frustrated. I can’t lose my number yet the agent said it is no longer on their systems. I know it can be clawed back by ID mobile but how to speak to someone and get some actual help!!

5 months ago

Chris OconnorNewbie

asked in Ask a question.

change tariff

I’m due an upgrade but happy with my phone….how do I change tariff ??thanks

5 months ago

s0ggyfrenchfryCivilian

asked in Ask a question.

help with moving number

hi, i think i’ve messed up here and hope someone can help me. i needed to change my plan and had no access to the app, so just bought a new SIM.i assumed i could switch it over quite easily but apparently not 😅i have finished my previous contract and tried to switch with the PAC number, but apparently you can’t use that while staying with the same provider.how do i switch my number over (and account) onto my new plan?thank you

5 months ago

cjferguson80Newbie

asked in Ask a question.

Upgrade results in me having two numbers and two accounts

I upgraded my out of contract Samsung, and was duly sent the new ‘phone. A SIM card was included with the delivery, and online stated that if my original SIM was old, then the new one would replace it. I installed the SIM, following online instructions only to find that I now have a new number, and the old SIM still works with my old number in the new ‘phone. I am now expecting two bills this month. How do I cancel the new SIM and port the old one onto the new contract?

5 months ago

Kathleen SeagerRookie

asked in Ask a question.

sim only

When my contract ends this month I want to stay with ID with sim only with same services, will they contact me or do I have to contact them?

5 months ago

AblakeukNewbie

asked in Ask a question.

phoning a landline from my mobile

Hi, My wife and I have recently moved to ID mobile but have found that when we phone a landline the person we phone tells us the line keeps breaking up. It's incredibly frustrating as we are trying to organise my mother in laws funeral and both the funeral director and the caterer said they couldn't make out what we were saying. Is there a known fault at the moment? Thanks

5 months ago

RymaelkhujaNewbie

asked in Ask a question.

subscription fee has increased

My subscription has been increased to £28.50 for the past three months. However, my subscription plan was for £9.00 per month. This, would you please refund me the differences and keep my subscription plan at £6.00 or less. Nevertheless, I was offered a discounted rate at o2 for £6.00 per month with 5GB. Let me know if you can match the offer. Thank you!

5 months ago

SLOPPYNewbie

asked in Ask a question.

Upgrade as Xmas present

Hi. I have 3 accounts with ID Mobile. One for me, wife and daughter. I would love to upgrade my daughters phone for Christmas. I know what I have to do and the phone I'm interested in. My worry is, when I commit to the deal on my daughters account, she will no doubt receive a text and email notifying her of her uodlgrade, obviously this will spoil the surprise. My question is, how do I avoid this? Many thanks in advance.

5 months ago

ABACABNewbie

asked in Ask a question.

a wo,e day service lost

Like much of the country I lost a whole day's service the other day, living out in the sticks I get no service at home and rely on WiFi calling for comms I would like to know if and when I.d. Will be reimbursing customers for this and providing a full apology to customers, also their website was down for hours too,so no updates provided to speak of, except the part where new customers purchase, funny that.Only been with I.d. 20 days and already having regrets

5 months ago

DanikichCivilian

asked in Ask a question.

App not recognising new phone number

I'm trying to register on the app but I keep getting an error msg to say its not recognising the number and I need an active number. This is the number I was given and has been active for 2 months now

5 months ago

Chris GallagherNewbie

asked in Ask a question.

DPD Delivery Going to Wrong Address

I was recently upgrading my phone to a new contract, during confirming the order and adding my details I thought I was confirming a Billing Address, as it was not specified. Then when I go to the last page expecting a space to add my Delivery Address there was nothing, also there was no confirmation that the order was completed. Later I checked my emails and it said my upgrade was already processed and the order was going to my the billing address. The problem is I have no way of receiving the order at my billing address. And DPD already has the parcel and is now sending it to this Address. I have only been able to extend the delivery date to the 14th December and have that time to sort out this issue. I need ID mobile to be able change the delivery with DPD as authorisation to change the delivery is only in ID’s hands. Yet no one from the customer service department is able to help me, and I was told it will just be delivered there.

5 months ago

Sam_NazNewbie

asked in Ask a question.

Replacement SIM never arrives

Has anyone had issues getting a replacement SIM from ID?I’ve asked three times now since 20th November, but nothing has been received. Each time they claim they’re sending me a new one and it will take 2-3 days in the post, but nothing ever comes.I am considering cancelling the Direct Debit as I’m paying for something I cannot useMany thanksSam

5 months ago

OllyT22Newbie

asked in Ask a question.

Can i cancel this awful contract

Recently purchased a 15 pro and the network coverage is a disaster, apps and web browsers can’t load with 3 bars of 4g.Customer services only response is to “reset my device” which doesn’t improve anything.Is there any way i can get out this contract as i don’t want to pay for a product that doesn’t work for the next 2 years

5 months ago

emily141Civilian

asked in Ask a question.

Sim arrival

Hi, I ordered a new SIM with ID on 4th Dec which has not yet arrived, and my mobile number has been transferred from my previous contract which means my phone currently does not work. The website says 2-3 working days but i was wondering if there is any way to track this as I am without a working phone until my new sim arrives and I also cannot fully register with ID. Thank you!

5 months ago

Marvelle TonkoCivilian

asked in Ask a question.

i cant find my id mobile number

i need it to create an account and its not in any emails and i havent gotten a receipt for my purchase

5 months ago

brikNewbie

asked in Ask a question.

why no further update?

received the following over 24 hours ago. no update since. i recently had the same when i ordered for my wife. she was updated almost immediately.Although the Samsung Galaxy S23 128GB Phantom Black you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.i dont care what colour the phone is. is there any way to let them know this?

5 months ago

iangale99Newbie

asked in Ask a question.

SIM Only - No Currys reward received for 2 of 4 orders

I purchased four SIMS only deals, each with a different email address as they were for myself, wife and children. For all four I used the same refer a friend link that I received from a friend. It’s been at least three pay cycles but the reward has only come through for two of the four. What is the best practice to chase the other two please as I’d like to combine the four rewards for a upcoming purchase from Currys?

5 months ago

Page 50 / 199

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