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iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4982 Topics

Garythfc
Newbie
GarythfcNewbie
asked in Ask a question.

Bill

My bills are showing in both the app and online, but when I open them they are completely unreadable, does anyone know how to fix this?  Thanks  

6
Kash
iD Mobile Employee
5 months ago
J
Newbie
Jenny1234Newbie
asked in Ask a question.

Slow 4g internet mobile data

My 4g speed is at 0.67Mbps download today. I live in E16. Please fix it

7
Mohammed
iD Mobile Employee
9 months ago
Z
Newbie
Zet EjNewbie
asked in Ask a question.

No ID Mobile SIM Card, unable to get PAC Code.

I signed up to ID Mobile recently and I pre-emptively requested my PAC Code from my provider, Three. I then didnt receive my SIM Card from ID Mobile and decided I couldnt wait any longer so cancelled. I requested my PAC Code during the same Live Chat support. I was told to wait 30 minutes and if I didnt receive the PAC code to return to the chat. I then returned and a ticket was raised. I was then asked to come back in 48 hours if I didnt hear anything back. So I returned back to the Live Support to be told they are having an issue with the system to then wait another 24 hours and check back. I again just spoke to the Complaints department who right at the tail end of the conversation states she/he is not the complaints department.  Only, she had raised the complaint for me. So, I’ve been told to wait 48 hours (again) and the ‘back office’ will email my the code.  Only, whilst on the Live Chat I got an email with the following: Your PAC is Not Created which expires on .I let the agent

16
Kash
iD Mobile Employee
5 months ago
L
Newbie
Len VanNewbie
asked in Ask a question.

Raising my out-of-plan charges cap while abroad

I’m in Bosnia-Hercegovina, and suddenly I’ve had to answer a flurry of important phone calls from back home in the UK, but I’ve hit my £50 spending cap pretty quickly…. I was even cut off mid-conversation on my last incoming call!The system doesn’t let me increase my cap beyond £50 and now I’m worried that I cannot be reached from the UK anymore, please is there a way to cancel or increase my spending cap, at least temporarily?Thanks!

5
Mohammed
iD Mobile Employee
9 months ago
T
Newbie
TiffanyjayneNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

3
Mohammed
iD Mobile Employee
1 year ago
P
Newbie
Phil82Newbie
asked in Ask a question.

iPhone 14 Activation & Confirmation Code

Hi Just put new sim in my new iPhone 14 and it’s asking for an activation code and confirmation code, any idea where I can find this. It also says it’s wants to scan a QR code but I haven’t received anything from iD mobile.  Any idea where I can find these or do I contact ID?Thanks Phil 

6
Tom
iD Mobile Employee
10 months ago
Paul Atkins
Newbie
Paul AtkinsNewbie
asked in Ask a question.

how do i register as vulnerable

How do I register myself as a vulnerable customer 

3
Ryan
iD Mobile Employee
2 years ago
Caroline Smart
Newbie
Caroline SmartNewbie
asked in Ask a question.

How do I get my I'd mobile phone number

Hiya. Received my phone and sim but no ID phone number so cnt sort out keeping my old number. I have my pac code ready please help 

1
andewhite
Legend
2 years ago
Christine Hattinger
Newbie
Christine HattingerNewbie
asked in Ask a question.

order declined

I was trying to buy a new mobile phone contract through mobiles.co.uk and they have just told me that the order was declined by network (iD Mobiles) after being credit checked. I am really surprised as my credit rating is excellent and I cannot see any reason why I should have been declined. Can ID Mobiles please let me know why they have declined the order. 

1
Kash
iD Mobile Employee
2 years ago
K
Newbie
Khaleesi81Newbie
asked in Ask a question.

i message, facetime and location not working.

Yesterday I got a new phone and transferred all my data over keeping my ID mobile sim.  My daughter had my old phone.  Both were I phones before.  (XR and 13) now on iPhone 15 and my daughter on my old 13   It’s been more than 24 hours and still none of us have i message, face time or locations via our SIM card number?  Apple said it’s a carrier issue after remote assisting me and checking all details were set correct.   All we get is a message saying iPhone message activation unsuccessful when selecting phone number under I message.    Apple took me through a lot of checks and things to try taking over an hour but no luck.    they have confirmed it should work as it does if we select email under iMessage but that doesn’t send messages using my phone contacts.     if a friend is also on Apple I can’t send a normal sms it just fails due to iMessage not being activated.   I tried the online chat who told me they don’t send carrier update messages to update settings yet every other provid

10
Tom
iD Mobile Employee
5 months ago
Lesley Chastney
Newbie
Lesley ChastneyNewbie
asked in Ask a question.

any news with data Sharing yet? thanks

any news with data Sharing yet? thanks

1
andewhite
Legend
2 years ago
J
Newbie
jammerveliNewbie
asked in Ask a question.

Canceling contract advice

I ordered a 24 month contract unlimited everything for £16 a month switching from Giffgaff. I've had my contract for only 5 weeks however I've been suffering from an excessively poor connection I've already posted a topic about, at some points H+ connection, in the evening audio messages take ages to send, audio messages more than 2 minutes fail to send and my final decision to want to cancel my contract was that I had a Whatsapp video call  and received a screenshot of what a pixelated picture they were seeing and I used to get a better picture on MSN messenger 15 years ago.The reason I held on was because in the previous topic when I checked the three coverage network issues, I thought that this would be temporary and that it would be fixed however it's not been the case Now, because I want to cancel my contract it says I would have to pay the full £381.26 which under normal circumstances I understand however my sole reason for cancellation is that I'm not receiving the service that

5
andewhite
Legend
2 years ago
Laura Wicks
Newbie
Laura WicksNewbie
asked in Ask a question.

No SIM card with order

I have ordered a new contract through carphone warehouse and the phones arrived  3 weeks ago without a sim card ive been on hold to carephone warehouse for iver an hour for them to tell me i have to contact ID mobile and ive tried speaking to someone from ID Mobile but cant get through to anyone to speak to your bot system cant help what can i do to get my new sim card 

6
Kash
iD Mobile Employee
9 months ago
Bruce Spence
Civilian
Bruce SpenceCivilian
asked in Ask a question.

PAC Code validity

I’m currently with EE and my PAC code is valid until 25/10/2023. I tried to use the PAC code on the ID Mobile web site so that I could retain my old number but ID says my PAC will expire before the change can take place and I must contact EE for another PAC code. Did this and requested another PAC code but EE have sent me the same PAC code. Do I have to wait until the current PAC code expires before EE will issue a new one?

7
Tom
iD Mobile Employee
6 months ago
Gillian Pleasance
Newbie
Gillian PleasanceNewbie
asked in Ask a question.

number not fully ported

Hi, number ported a week or so ago, been sending WhatsApp, ring I got people and texting on a huwawei fine. Until I text one of my contacts and my imported number came up on his phone. But when I rang him he got the ported old/correct number. There are some contacts getting the correct ported number on text. But others getting my iD number which I don’t want. Help please!! huwawei phone. 

12
WelshPaul
Legend
2 years ago
C
Civilian
cplo5Civilian
asked in Ask a question.

PAC code submission failure

I have tried to submit my PAC code using the online form but it keeps coming up with the same error message: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”Please can you advise as to what the issue is? I’ve never had an issue transferring my number before. My old provider is EE and they report no issues at their end. 

3
andewhite
Legend
2 years ago
K
Newbie
KevsunNewbie
asked in Ask a question.

no network service for few hours now!

Hi did any one have issue with network?Can't receive or send sms and call or receive phone call!Restart my phone many time.  Still no service.

15
Mohammed
iD Mobile Employee
1 year ago
GiveMeAPacCode
Civilian
GiveMeAPacCodeCivilian
asked in Ask a question.

Give me a Pac Code

I ported my number over to iDMobile 1 week ago.iDMobile Sim Card does not work in my phone, Xiaomi Mi10T Pro (even though being less than 2 years old).Tried the Sim Card in my Wifes phone, Samsung S21 FE 5G, which is on the acceptable device list. But it still did not work.I have asked iDMobile to Terminate my contract, and give me the PAC Code. They said they will Terminate the Contact, but to produce the PAC Code they said I need the iDMobile App or Text. Basically this: To have an iDMobile App or doing it by Text, it sends you a secret code to the Sim Number in question, therefore it does not work with me as it does not work on my devices.Can anyone solve this issue, because clearly the incompetent iDMobile Customer Service cannot solve this issue even I have talked with them 3 times.

11
Kash
iD Mobile Employee
1 year ago
A
Newbie
ali98Newbie
asked in Ask a question.

sim not delivered even after 4 days

Good evening I'm here to ask you for help, it's already been 4 days since I ordered my sim and unfortunately I still haven't received the sim and the email with the tracking code... even though I've already received all the emails concern the subscription and the receipt of payment.  Now I'm out of service with my old sim because I switched my number😭Can anyone tell me who I can contact?Thank you 

10
Tom
iD Mobile Employee
11 months ago
David Buckland
Newbie
David BucklandNewbie
asked in Ask a question.

overcharged for premium texts

After 10years SIM only direct debit,  emergency only phone at 6 pounds a month. This month was charged 26pounds, Impossible to get to a human,  went to Curry's they tried calling a 4 digit number to stop it? No response so informed us to go to bank,  Bank said scam refunded overcharged amount. ID send message saying account suspended although money still deducted for SIM card. We are pensioners don't have clue what they are up to something about 1.50 a call for SMS or SMS. 10 years at 6 pound a month fine  but when it goes wrong thank God the back were quick to respond. Now with no human to talk to were obliged to contact the ombudsman. 

1
Mohammed
iD Mobile Employee
1 year ago
Julie Anne Mhs
Newbie
Julie Anne MhsNewbie
asked in Ask a question.

Network issue - 12 Feb 2024

I experienced the entire fiasco as everyone else and was relieved to see we were reconnected without issue yesterday, Sunday. However, it's Monday and now that I have to work, we are facing an issue again. Is anyone else re-experiencing this today? And when will it be resolved without recurrence? 

4
Kash
iD Mobile Employee
3 months ago
Mike Bogod
Newbie
Mike BogodNewbie
asked in Ask a question.

what is cheapest way to use roaming on a cruise in ASIA

I am going for a two week cruise in Thailand and Indonesia and would like to contact home, I have unlimited roaming in the EU, but understand that this cannot be used in Asia, what is the best / cheapest way to do this

1
Kash
iD Mobile Employee
1 year ago
M
Newbie
mcp77Newbie
asked in Ask a question.

No service after "upgrade"

Absolutley fuming about my “upgrade” (sim only)…Lost service when I was specifically told I can use my existing sim instead of waiting for the new sim. Now told sorry, have to wait 2-3 days for the new sim to arrive. No warning about service disruption when upgrading, otherwise would not have agreed...I meant to be triaging patients today!Then the cheek of trying to blame me for accepting the new sim (which hadn’t even arrived) on the app!!!!Mutiple chats (because I couldn’t call obviously) and no success. I even got palmed off, saying that they’ve “activated” my sim and should be ready in an hour. Unacceptable from ID

3
andewhite
Legend
1 year ago
Nida Dar
Newbie
Nida DarNewbie
asked in Ask a question.

no service for 2 days

I have sim only contract since Feb 2021. I have not had any service/network coverage since Monday Oct 31, however everything was working fine prior to that. I cannot make calls or use data, i am sure i don't need to explain to you the level of inconvenience this is causing me every time i leave my house. I have tried restarting my phone several times as well as putting my phone on airplane mode. I still have 0 bars with a message that says “no service” Please help

6
Mohammed
iD Mobile Employee
1 year ago
F
Civilian
FraudCivilian
asked in Ask a question.

Fraudlent contract

Hi, I’m not an ID Mobile user but I have just received a letter which claims an account has been set up in my name. Please can you cancel the contract immediately.I can send a photo of the letter containing all the details privately, and I will shortly be making a report to ActionFraud UK.

8
Kash
iD Mobile Employee
2 years ago
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