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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4899 Topics

J
Civilian
joni2948Civilian
asked in Ask a question.

Unable to make calls, send sms messages or receive mobile data

This appears to have been an issue on the threads before relating to 3 Three mobile services. However, as I am paying yourselves for these services on an ID Mobile Sim card, I need some assistance. Your live chat links do not even work and calling you is either costly or takes far too long and I cannot even make calls (even calling 7777 fails to ring out/connect). In the past month, my phone data has completely stopped working, cannot make/receive calls, send or receive texts, browse internet etc on mobile data. I have put this SIM in another unlocked phone and I get the same results. So it is not the handset. I can put in my friends SIM from another provider and use it just fine when testing. I have checked my account online and I have a bundle active right now with unlimited mins/texts and 4GB of data which is mostly unused (As I cannot even use it due to this issue). This is due to renew next month but I am considering leaving as this is a huge inconvenience to my work and socials. 

4
Kash
iD Mobile Employee
2 years ago
Emma Thorpe
Newbie
Emma ThorpeNewbie
asked in Ask a question.

old number seen on sms messages

So I bought a new phone and transferred my old number over. However, when I text my husband he sees it coming from the original number that the new phone came with rather than my old number. How do I fix this? 

4
Mohammed
iD Mobile Employee
2 years ago
Lorelie21
Newbie
Lorelie21Newbie
asked in Ask a question.

Calls to voicemail failing

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123. How can I access my voicemail? 

4
Mohammed
iD Mobile Employee
2 years ago
W
Newbie
Wald0Newbie
asked in Ask a question.

annoying push notifications

How do I stop the annoying notifications when I call international numbers? I KNOW IT WILL COST EXTRA!!!!!!! I’ve been with ID over a year and just recently I get a text message every time I call my family in the USA. How do I make the text messages stop?  Block ID on my phone?

4
Kash
iD Mobile Employee
2 years ago
J
Newbie
JmaranonNewbie
asked in Ask a question.

additional payment came out - need refund

I had to make a payment to close the account and I ended up paying twice as the online pay system didn’t confirm my first payment. Can I please get a refund for the second payment, 

4
andewhite
Legend
2 years ago
D
Newbie
david82xxNewbie
asked in Ask a question.

Multiple accounts

I have an iD account for my old mobile. Not knowing any better I started a new iD contract but not as an upgrade through iD mobile but through a third party retailer. It appears impossible to transfer my old phone number and account details because both old and new phones have separate iD mobile accounts and numbers. Am I stuck with having to change my phone number? And if I am, how do I close my old account so I only pay for the new contract?

4
D
Newbie
2 years ago
Z
Newbie
z.xynabNewbie
asked in Ask a question.

where is the customer service?

I have been trying to solve this issue for days and at this point Im very frustrated. I will get into my specific issue privately with staff as it’s very specific but it has been impossible to get a hold of someone who can help me. In this time period I was charged for a sim which i haven’t even used, all because I couldn’t get an answer in time.  Very tempted to leave iD at this point as it’s ridiculous to be so convoluted to get help. 

4
Rory
Newbie
2 years ago
S
Newbie
ScottjNewbie
asked in Ask a question.

calls to landlines not connecting

I'm attempting to make calls to landlines and nothing will connect, including my own home.Mobiles are connecting no issues having tried several family members. Need assistance ASAP

4
Mohammed
iD Mobile Employee
2 years ago
K
Newbie
Katrina_CNewbie
asked in Ask a question.

Refer a Friend February 2022

HiThe refer a friend page is still live (https://www.idmobile.co.uk/refer-a-friend), but terms and conditions say it expired in January 2022.Can somebody at ID confirm if Refer a Friend is still active please?Thanks

4
Rory
Newbie
2 years ago
S
Newbie
Sarah21993Newbie
asked in Ask a question.

help logging in

I have an account, receive emails, so I know I'm registered.  When I try to reset password it gives me an error message saying details not recognised.  I've slso tried to set up an account and it says email address already in use so I know I have one.  Can you help please as I need to make adjustments and view bills.  Thanks 

4
S
Newbie
2 years ago
K
Rookie
KarRookie
asked in Ask a question.

mobile data

Hi, I've recently  upgraded and my new package has unlimited data. I have actuvated my new sim and the unlimited data shows up on the I.d app but not on my settings for mobile data on my phone. It is still saying 2gb and warning me I will run out soon. I activated my sim 3 days ago and have had a text to confirm its activation. Help!

4
K
Rookie
2 years ago
M
Civilian
missjrose19Civilian
asked in Ask a question.

14 day cooling off period

I would like to cancel my contract within 14 days cooling off period, but can’t do it. I’ve tried the live chat many times for help but it is useless.

4
andewhite
Legend
2 years ago
R
Newbie
RW87Newbie
asked in Ask a question.

damaged handset

My handset is broke beyond repair, signal is a nightmare and I've only been in the contract for a few months. Customer service is on its arse, any chance someone can message me and give me options on getting a new handset before I cancel please. Ive been trying to live chat but it's not working properly.

4
Mohammed
iD Mobile Employee
2 years ago
Corinne Price
Newbie
Corinne PriceNewbie
asked in Ask a question.

I need a proof of purchase

I need proof of purchase for my insurance company. The live chat doesn’t support this, I have e mailed the address the live chat gave me, left a complaint and no one gets back to me…please help

4
Kash
iD Mobile Employee
2 years ago
I
Newbie
Ismail NurNewbie
asked in Ask a question.

Delayed Acceptance/Rejection

Ordered a new monthly contract (including new handset) yesterday. Email said order would be accepted or rejected within 24Hrs. I’ve not recieved one.How long should I be waiting? In case they reject my request, I’d appreciate more time to pursue alternatives. Being left in limbo has me waiting empty-handed and without a promise of a new phone and contract.When should I worry its taking too long?Any help and/or clarification would be appreciated. 

4
Rory
Newbie
2 years ago
A
Civilian
anthsicaCivilian
asked in Ask a question.

Unable to send SMS to a Openreach number

Hi all,Trying to send an SMS to Openreach Company ( Engineer visit ) but it’s not possible ( not sent. Tap to try again). Anyone can help me, please?Is sending to that number blocked? Thanks

4
andewhite
Legend
2 years ago
Nitesh Shah
Newbie
Nitesh ShahNewbie
asked in Ask a question.

i need a PUK code

i need a PUK code, and live chat will not connect and there is no QUEUE… have to keep asking the question again and again… this is awful customer services.. and no phone number. i can;t use my phone, and i can’t contact anyone… i have to rely on a dumb chatbot!! 

4
Ryan
iD Mobile Employee
2 years ago
K
Newbie
Kel69Newbie
asked in Ask a question.

Got data but no connection

I have recurring bundle, data included but for 3 days I can't get coverage and am without data, not sure what's happening, how can I rectify this please?

4
K
Newbie
2 years ago
E
Newbie
edwinlewisNewbie
asked in Ask a question.

Upgrade fair usage for holiday

Hi there, I have a plan that I pay £8 a month for. I’ve checked and the fair usage policy abroad in the EU is 6GB. I am likely to exceed this. Is there a way to upgrade this temporarily for the trip? Thanks!! 

4
Rory
Newbie
2 years ago
A
Newbie
ArfaNewbie
asked in Ask a question.

turkey using data

Hi I’m going to turkey next month and I was just wondering if I can use my data the same way that I use it here in the uk? If not what options do I have? 

4
Beheshta Muqadas
Newbie
1 year ago
T
Rookie
TopoRookie
asked in Ask a question.

How do I make use of rollover?

I am confused regarding rollover. The first month with ID I didn't use all my 15GB allowance and received some extra data to be used last month but I was cut off after 15 GB.Once again I have a rollover of about 3GB.Should I alter the monthly allowance to accommodate the extra rollover amount?I thought that this would happen automatically but it doesn't!Can you please advise.Thanks 

4
T
Rookie
2 years ago
Steve Hall
Newbie
Steve HallNewbie
asked in Ask a question.

phone number transfer PAC Code form error

I have my new Id sim, I have my PAC code (in date) I have my transaction number and I know my surname,  but still the number transfer form gives me an error! No tech support and no one to call, all incredibly frustrating. How do I get my old number transfered when all the system does is tell me to complete a form that gives me an error?

4
Rory
Newbie
2 years ago
S
Newbie
sushilanilNewbie
asked in Ask a question.

Which ID network to use on Europe Cruise ?

I shall be on a cruise which covers ports in Malta, Croatia and Greece. I believe “Roaming like Home” covers these countries.BUT how do I make sure I am connected to the correct ID network at each Port and not the very costly Marine Network which usually covers the Mediterranean Sea ?

4
Kash
iD Mobile Employee
2 years ago
S
Newbie
SamuellaNewbie
asked in Ask a question.

My final bill shows that I am in credit. How will I be able to get a refund for that?

My contract ended on the 23rd February 2022. And I have requested a pac to switch to a new network provider. but my final bill shows I am in credit so I was wondering how I can get that refunded. Thank you. 

4
Rory
Newbie
2 years ago
K
Newbie
KenBarNewbie
asked in Ask a question.

cancelled but still being billed

Hi.I cancelled my contract on 12th Feb 2022 but was billed for the period 13th Feb - 9th March. A direct debit payment was taken from my account.It seems that this is a common problem with ID mobile from the number of related posted on this forum.Can you arrange to reverse the payment taken please

4
Rory
Newbie
2 years ago
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